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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 24

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

February 20, 2022

Dealership Rating
Employee Rating

It’s ok service center although they do take a long time to service the cars and it seems like they never can find my warranty information. I already had the truck worked on twice but seems like they don’ More

by JAIMEG45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 22, 2022

Group 1 Buick GMC South responded

Thank you for providing us with this feedback. At Beck & Masten Buick GMC South, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2022

Dealership Rating
Employee Rating

I love that they fixed my SUV. Wonderful customer service! Pretty quick around time and the truck was fixed just right! Thank you! More

by JOANNA.RODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 25, 2022

Group 1 Buick GMC South responded

Joanna, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 18, 2022

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Employee Rating

A pleasure working with Frany the service writer keeps up with the service on my truck Plus it's a clean atmosphere More

by TDSPEARS06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 20, 2022

Group 1 Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 17, 2022

Dealership Rating
Employee Rating

Great service friendly staff and clean atmosphere. . Hit chocolate was great too. They really honor their word More

by RAMIE1683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Feb 18, 2022

Group 1 Buick GMC South responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 09, 2022

Dealership Rating
Employee Rating

Always a pleasure to receive service from this dealership. You never feel pressured to purchase a service you do not need More

by donaldsavage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon, Rosie Hernandez

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Feb 11, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 09, 2022

Dealership Rating
Employee Rating

Great customer service, amazing staff members, clean establishment, great prices, and they do not hassle you to purchase. They inform you and allow you to make the choice. More

by SAMPAYRGIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Feb 11, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

Dealership Rating
Employee Rating

I did not have to wait for a service rep when I arrived. Everyone was very helpful. More

by CLARENCE-ENGLISH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Feb 08, 2022

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 05, 2022

Dealership Rating
Employee Rating

Fast and efficient service no complaints. Real friendly and helpful people. Work is always satisfactory. More

by careyhatfield77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Feb 08, 2022

Group 1 Buick GMC South responded

Carey, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2022

Dealership Rating
Employee Rating

Scammers to the fullest. Regret ever doing business with them. Hopefully I could get a lawyer soon! More

by DAISYCORTEZ15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Reputation .com, Shannon Eiler, Rosie Hernandez, Mohammed Qureshi, Marco

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Feb 11, 2022

Group 1 Buick GMC South responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

February 03, 2022

Dealership Rating
Employee Rating

Knowledgeable and professional, very open with communication and with the upcoming services needed for me truck. More

by MPGILL484
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Rosie Hernandez

Report | Print
Feb 04, 2022

Group 1 Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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