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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 24

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

Write a Review

412 Reviews of Frany Zepeda

April 09, 2022

Dealership Rating
Employee Rating

Frany is always professional and on point. She the best person to deal with. Thank you . More

by Glopez724
Customer Service
Recommend Dealer
Yes
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Apr 12, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2022

Dealership Rating
Employee Rating

Gabby always professional and let’s me know the status of my vehicle. Technician also explained the issue and the repair to meson that I understood what was done. More

by jason@jasonjoplin.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Apr 08, 2022

Group 1 Buick GMC South responded

Your kind words and fantastic review are greatly appreciated! Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2022

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Employee Rating

Great service and very friendly to speak with. My oil change and full point inspection only took 45 minutes. More

by CAMERON.CAMPBELL2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Apr 05, 2022

Group 1 Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2022

Dealership Rating
Employee Rating

Ms.Frany was very kind and got everything I needed. Always going back to her. More

by Zambranojesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Print
Apr 05, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 02, 2022

Dealership Rating
Employee Rating

Not sure what you fixed on the passenger airbag but it did not fix the air bag light problem. More

by Tommy_ake55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Apr 04, 2022

Group 1 Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 01, 2022

Dealership Rating
Employee Rating

Gracias por preguntar la señorita Frany Zepeda fue muy gentil y atenta lo único malo es que en el servicio rasparon mi camioneta More

by SAMUEL.CASTILLO
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

Print
Apr 04, 2022

Group 1 Buick GMC South responded

Esta no es la experiencia que queremos generar. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 31, 2022

Dealership Rating
Employee Rating

They will get your vehicle back to you on time they treat people with respect More

by DRVINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Victoria Gilliland, Mohammed Qureshi

Print
Apr 11, 2022

Group 1 Buick GMC South responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 20, 2022

Dealership Rating
Employee Rating

My truck was in for service oil change and tire rotation the service department was great prompt just took a little while More

by MSTROMSR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon

Print
Mar 22, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 19, 2022

Dealership Rating
Employee Rating

Franny Zepeda makes the difference there. ! I had a bad experience the second time there and I swore I wouldn’t be back More

by Glopez724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 22, 2022

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Dealership Rating
Employee Rating

Completed recall item without issue and did what needed to be done. Thank you for completing More

by AFLORES590
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Mar 18, 2022

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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