Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 25

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

March 17, 2022

Dealership Rating
Employee Rating

Bad asisten never go back Waze too much of my time Really bad experience Yes you want to know More

by Jesus.lopez
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ada Pasasin , Gaby Cano, Victoria Gilliland, Arturo Gonzalez, Rosie Hernandez, Toby Ohnesorge, Orlando Pasasin, Reed Vyrostec

Mar 22, 2022

Group 1 Buick GMC South responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 17, 2022

Dealership Rating
Employee Rating

Great dealership with great customer service professional employees that care about taking care of the customers needs More

by wfordsullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2022

Group 1 Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 15, 2022

Dealership Rating
Employee Rating

Ena and Orlando were absolutely amazing! They were incredibly thorough, and made sure we were happy with our purchase. Unfortunately our finance rep did not provide the same customer service More

by NORAAGUERRA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Orlando Pasasin

Mar 17, 2022

Group 1 Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 13, 2022

Dealership Rating
Employee Rating

Had oil & filter changed and with 50,000 miles on the odometer ask to have brake pads checked. After having new rear pads installed the rear brakes locked up on way home. On return was told I needed new More

by ERDMANND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 16, 2022

Group 1 Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 03, 2022

Dealership Rating
Employee Rating

It is close to home ,also they do a very great job, people are very friendly and professional More

by ELANDA171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Mar 04, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2022

Dealership Rating
Employee Rating

My wife and I are always happy with Beck & Masten on the Gulf Freeway, whether it be sales or service, we are always treated respectfully by the staff and appreciate their friendliness! Keep up the good wor More

by hnolden221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

Mar 01, 2022

Group 1 Buick GMC South responded

Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 24, 2022

Dealership Rating
Employee Rating

They make sure that the customer leaves in a happy n good mood thanks for y’all service More

by ABLLGARZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Feb 25, 2022

Group 1 Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 21, 2022

Dealership Rating
Employee Rating

Excellent service was provided and completed very quickly as expected. They always does a great job and provide the information that is needed for my vehicle. More

by RECHARDERVIN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2022

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2022

Dealership Rating
Employee Rating

It’s ok service center although they do take a long time to service the cars and it seems like they never can find my warranty information. I already had the truck worked on twice but seems like they don’ More

by JAIMEG45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2022

Group 1 Buick GMC South responded

Thank you for providing us with this feedback. At Beck & Masten Buick GMC South, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 20, 2022

Dealership Rating
Employee Rating

I love that they fixed my SUV. Wonderful customer service! Pretty quick around time and the truck was fixed just right! Thank you! More

by JOANNA.RODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2022

Group 1 Buick GMC South responded

Joanna, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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