Frany Zepeda | Page 26

Came in on an appointment for a passenger window replacement. When I arrived was told the window would take 3-5 days to arrive. Had to speak with management who then informed me my repair would be replacement. When I arrived was told the window would take 3-5 days to arrive. Had to speak with management who then informed me my repair would be complete within 4 hours (same day). Prior to arrival I spoke with someone on the phone who informed me the total price for parts & repair would be $350. At completion of service I was builder $509. Two days prior I came in for an appointment for an oil change. Appointment time 2pm, my vehicle didn’t go in the back to get serviced until 5pm. I’m totally dissatisfied with this dealership!! More

by browndmx2000 Verified Customer Verified Customer

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Frany does a fantastic job! I appreciate all the updates and always being on time. and always being on time. More

by richard_waldman Verified Customer Verified Customer

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Todos son muy amables y la comunicación para saber de el servicio está muy bien gracias por todo servicio está muy bien gracias por todo More

by VELASQUEZ_61 Verified Customer Verified Customer

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Good service and my vehicle was repaired in a timely manner. The staff was very friendly. manner. The staff was very friendly. More

by IDGORDON Verified Customer Verified Customer

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Prompt when you first come in, polite people. Took care of me right way, with an appointment. of me right way, with an appointment. More

by delgadomartha12 Verified Customer Verified Customer

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thank you for the great communication fro the service advisors to the great service technician Tommy he was great I will be back for my service on my 2014 chevy Silverado advisors to the great service technician Tommy he was great I will be back for my service on my 2014 chevy Silverado More

by clayg57 Verified Customer Verified Customer

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Andrew had excellent service! Frany as well, such great positive energy every time I come in for service. Will be returning for all future services! positive energy every time I come in for service. Will be returning for all future services! More

by FABIAN66968 Verified Customer Verified Customer

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Outstanding response. Frany explained about needing to make sure the HUD will be the right one once they break down the dashboard. make sure the HUD will be the right one once they break down the dashboard. More

by berryagky Verified Customer Verified Customer

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Service was quick and we’ll done. Frany was great and the repair was good and done well repair was good and done well More

by randyvisage Verified Customer Verified Customer

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Took in Denali HD for factory mirrors getting stuck on open and closed position. Mirrors were color matched since I purchased the truck. Brand new. Dealer gave me a hard time and at the end did replace th open and closed position. Mirrors were color matched since I purchased the truck. Brand new. Dealer gave me a hard time and at the end did replace them but did not color match them. According to them, thats an after market option. But was sold to me like that. New mirrors arrived at dealer in about 2 weeks. Service person told me they arrived and were getting sent to paint like I purchased the truck. Waited 2 more weeks and finally told me to take truck back In for installation. To my surprise, mirrors are not painted and they started making all kind of excuses. Also threatened me, that if I get them painted, warranty will be voided. Terrible communication and false updates when I called for status. More

by ARGELIOGONZALEZJR Verified Customer Verified Customer

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