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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 27

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

December 05, 2021

Dealership Rating
Employee Rating

Best service ..Frannie the service contact was awesome.. Neat and super clean waiting area with COVID spacing and great tasting free coffee..Main thing they retain their employees so you have continuity an More

by kaf@swbell.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews

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Dec 08, 2021

Group 1 Buick GMC South responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2021

Dealership Rating
Employee Rating

I called & was able to get a appointment, for a oil change by de time I got comfortable my truck was ready great service all employees was nice! 👌 More

by JLLGMC08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

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Dec 06, 2021

Group 1 Buick GMC South responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2021

Dealership Rating
Employee Rating

Frany is very patient and helpful glad to only deal with her when I need to go More

by AGOMEZ_1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 02, 2021

Group 1 Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Frany was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2021

Dealership Rating
Employee Rating

Frany was very helpful. I would definitely return to the service department if ever needed again. More

by SANCHEZARNOLD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 02, 2021

Group 1 Buick GMC South responded

Hi Arnold, and thanks for the great feedback! We're very happy that Frany was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2021

Dealership Rating
Employee Rating

I always get the professionalism and curiosity that I would expect from a business that truly seems to care about their customers. More

by MARIOCOVARRUBIAS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 29, 2021

Group 1 Buick GMC South responded

Hi Mario, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2021

Dealership Rating
Employee Rating

Customer service was great. Frannie is always nice and makes sure I know my next services. More

by MRSSIMIEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Nov 18, 2021

Group 1 Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

Dealership Rating
Employee Rating

Great mechanical Service but not so great customer service she never got back to me when she said she would More

by SANDRA.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 18, 2021

Group 1 Buick GMC South responded

We appreciate the time you took out of your day to provide this feedback, Sandra. At Beck & Masten Buick GMC South, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2021

Dealership Rating
Employee Rating

I have always been treated well and the wait times are reasonable.... some days are busier than others. More

by MARK2232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Nov 15, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 12, 2021

Dealership Rating
Employee Rating

Awesome customer service!!! Thank you Andrew for your hospitality and keeping my service on schedule! More

by awmsr
Recommend Dealer
Yes

Other Employees Tagged: Andrew in the service Dept

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Nov 15, 2021

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

Dealership Rating
Employee Rating

Very very very very very very very very very very very very very good job More

by littlecpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 09, 2021

Group 1 Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

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