Frany Zepeda | Page 27

I don’t like the fact that I wasn’t acknowledged when I walked inside the service department. The women at the counter did not look up she only said I’ll be with you in a minute. She didn’t greet me or walked inside the service department. The women at the counter did not look up she only said I’ll be with you in a minute. She didn’t greet me or thank me. More

by ecfigueroa Verified Customer Verified Customer

Print

For the most part service is great this last time I was not happy customer! I scheduled an appointment for 8am Friday the 21st of January i missed an hour and 30 minutes of work to get the truck to get se not happy customer! I scheduled an appointment for 8am Friday the 21st of January i missed an hour and 30 minutes of work to get the truck to get serviced. When I was called to pick up truck service engine light was off after I ran couple errands and noticed engine light was on again called service department was told truck needs to be reset it was my birthday weekend had plans for the night was trying to get home. I was gonna wait until next day which is Saturday but I was not far to take the truck back. When I get to dealership I tell them that I was there for service engine light to be reset the service rep look more into what was going on with the truck he went to find someone to look at it further because the truck had another problem but there was no mechanic there to service truck. I just felt that I missed work for nothing and felt inconvenience to take truck back the next day. The only reason I gave 2 stars is for service rep who was nice and apologized for not being able to help me! More

by ROBMAN3496 Verified Customer Verified Customer

Print

They always seem to have their act together Sometimes the wait time is longer than others but for the most part they're pretty quick wait time is longer than others but for the most part they're pretty quick More

by mharrison54 Verified Customer Verified Customer

Print

Granny got me in and out, I really appreciate her handling of my Yukon. She always does a good job. handling of my Yukon. She always does a good job. More

by DBATEMAN Verified Customer Verified Customer

Print

Frany does a fantastic job. I appreciate her assistance each time I come in for work each time I come in for work More

by richard_waldman Verified Customer Verified Customer

Print

Fast Curtius friendly good service if I would have made an appointment things would have been a little faster so now I know I can do appointments now an appointment things would have been a little faster so now I know I can do appointments now More

by ed.tennesseesr Verified Customer Verified Customer

Print

Daniel and the staff are great. The customer service is always on point and the service techs never disappoint. always on point and the service techs never disappoint. More

by cstjunious Verified Customer Verified Customer

Print

Very courteous and professional. Diagnosis of my concern immediately and gave me an approximation of how long service would be. immediately and gave me an approximation of how long service would be. More

by LYNNGHINES Verified Customer Verified Customer

Print

Came in on an appointment for a passenger window replacement. When I arrived was told the window would take 3-5 days to arrive. Had to speak with management who then informed me my repair would be replacement. When I arrived was told the window would take 3-5 days to arrive. Had to speak with management who then informed me my repair would be complete within 4 hours (same day). Prior to arrival I spoke with someone on the phone who informed me the total price for parts & repair would be $350. At completion of service I was builder $509. Two days prior I came in for an appointment for an oil change. Appointment time 2pm, my vehicle didn’t go in the back to get serviced until 5pm. I’m totally dissatisfied with this dealership!! More

by browndmx2000 Verified Customer Verified Customer

Print

Frany does a fantastic job! I appreciate all the updates and always being on time. and always being on time. More

by richard_waldman Verified Customer Verified Customer

Print