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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 28

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

November 03, 2021

Dealership Rating
Employee Rating

Excellent buying experience with proffesional staff and friendly service. Wife is very happy with her new vehicle. More

by Passigary
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Reed Vyrostec

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Nov 04, 2021

Group 1 Buick GMC South responded

Hello, I appreciate you sharing this feedback with us! I am pleased to hear that you and your wife had such a positive experience at Beck and Masten Buick GMC, and will share your comments with the rest of my team. If there is anything else I can do for them or yourself, please don't hesitate to contact me directly! Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 29, 2021

Dealership Rating
Employee Rating

I bought 2 new vehicles from Marcos Garcia back in 2015 and had each of them serviced here the entire time. Franzy Zepeda has been the service advisor I’ve dealt with the entire time. It’s always good deal More

by MSGALF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Garcia

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Oct 29, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

Nov 22, 2021

MSGALF86 responded

Awesome experience from selecting vehicle to financing completion.

October 15, 2021

Dealership Rating
Employee Rating

On a recent oil change, I got charged for items I declined. We've spent several hundred thousand dollars at B&M, but that doesn't matter... I guess they need more blood... :( More

by freeclay610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 26, 2021

Group 1 Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 12, 2021

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Employee Rating

Transmission is still not shifting correctly. The down shift is very hard. Service writer was great but not unfit info for More

by gonzo1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Oct 13, 2021

Group 1 Buick GMC South responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 10, 2021

Dealership Rating
Employee Rating

David in service 👍🏽 Great customer service. Location is very clean and workers around there are always nice. More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez, David

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Oct 12, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 08, 2021

Dealership Rating
Employee Rating

Fast Service! In one day my vehicle was fixed. I trust Beck & Masten with my vehicle. More

by DAMONA_VILLANUEVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 11, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 07, 2021

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Employee Rating

The service are excellent and the people working there always are very helpful and professional. More

by YOLANDA.HINOJOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez

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Oct 08, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 03, 2021

Dealership Rating
Employee Rating

The oil filter was leaking oil. While I was out of town. Double gasket. Unprofessional More

by Alton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hannah Wilson , Reputation .com, Shannon Eiler, Victoria Gilliland, Scott Korenek, Mohammed Qureshi

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Oct 04, 2021

Group 1 Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 02, 2021

Dealership Rating
Employee Rating

Was not having a good day, but Gabby made it all better! Amazing customer service as always!!!! She is beyond helpful and communicated with me the whole time. Frany, Gabby and Andrew never seem to amaze me! More

by CONNIE.BETANZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Andrew

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Oct 04, 2021

Group 1 Buick GMC South responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Dealership Rating
Employee Rating

Got my truck in and fast once they diagnosed and started to work on it. More

by John.Bedford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 04, 2021

Group 1 Buick GMC South responded

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Georgia Aplon gaplon@beckmasten.net

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