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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 28

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

January 11, 2022

Dealership Rating
Employee Rating

Todos son muy amables y la comunicación para saber de el servicio está muy bien gracias por todo More

by VELASQUEZ_61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

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Jan 13, 2022

Group 1 Buick GMC South responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2021

Dealership Rating
Employee Rating

Good service and my vehicle was repaired in a timely manner. The staff was very friendly. More

by IDGORDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Jan 03, 2022

Group 1 Buick GMC South responded

Thank you for the feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2021

Dealership Rating
Employee Rating

Prompt when you first come in, polite people. Took care of me right way, with an appointment. More

by delgadomartha12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 31, 2021

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 18, 2021

Dealership Rating
Employee Rating

thank you for the great communication fro the service advisors to the great service technician Tommy he was great I will be back for my service on my 2014 chevy Silverado More

by clayg57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 20, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 17, 2021

Dealership Rating
Employee Rating

Andrew had excellent service! Frany as well, such great positive energy every time I come in for service. Will be returning for all future services! More

by FABIAN66968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Galindo

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Dec 20, 2021

Group 1 Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 10, 2021

Dealership Rating
Employee Rating

Outstanding response. Frany explained about needing to make sure the HUD will be the right one once they break down the dashboard. More

by berryagky
Customer Service
Friendliness
Recommend Dealer
Yes
Print
Dec 13, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Dealership Rating
Employee Rating

Service was quick and we’ll done. Frany was great and the repair was good and done well More

by randyvisage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 10, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review, Randy! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 08, 2021

Dealership Rating
Employee Rating

Took in Denali HD for factory mirrors getting stuck on open and closed position. Mirrors were color matched since I purchased the truck. Brand new. Dealer gave me a hard time and at the end did replace th More

by ARGELIOGONZALEZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Dec 08, 2021

Group 1 Buick GMC South responded

Argelio, we’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Dec 09, 2021

ARGELIOGONZALEZJR responded

Hello I will send you an email with my contact info.

December 05, 2021

Dealership Rating
Employee Rating

Best service ..Frannie the service contact was awesome.. Neat and super clean waiting area with COVID spacing and great tasting free coffee..Main thing they retain their employees so you have continuity an More

by kaf@swbell.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews

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Dec 08, 2021

Group 1 Buick GMC South responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 03, 2021

Dealership Rating
Employee Rating

I called & was able to get a appointment, for a oil change by de time I got comfortable my truck was ready great service all employees was nice! 👌 More

by JLLGMC08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Print
Dec 06, 2021

Group 1 Buick GMC South responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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