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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 29

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

September 30, 2021

Dealership Rating
Employee Rating

Gabby is amazing. I’m only coming back because of her customer service that she showed my wife and I. She deserves a remake More

by Mr. Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Oct 01, 2021

Group 1 Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Dealership Rating
Employee Rating

Beck and Masten Buick GMC south took very good care of me when I took my truck in. I am very happy with the result. Thanks guys. More

by sanya.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 01, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

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Employee Rating

personnel was very attentive to my needs, i was in and out quickly, they offered UBER service but i personally didnt need it . great service ! More

by mlizrod6973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Oct 01, 2021

Group 1 Buick GMC South responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 29, 2021

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Employee Rating

Andrew kept me updated throughout the process and had my vehicle ready early. Very friendly service. More

by JMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Galindo

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Sep 30, 2021

Group 1 Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 26, 2021

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Employee Rating

When I walk in nobody say hi everybody was doing their business and not paying attention to the customers but I can say that my service advisor was a very nice person and professional More

by GALLARDOSABAS
Quality Of Work
Price
Recommend Dealer
Yes
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Sep 28, 2021

Group 1 Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 24, 2021

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Employee Rating

THIS COMPANY WASNT THE BEST, THEIR SERVICE WAS NOT GOOD. THEY HAD ME WAITING FOR A LONG TIME, THEY HAD PIECES LOOSE AND IT WAS MISSING PARTS. More

by TOMAS82VER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Sep 24, 2021

Group 1 Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 23, 2021

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Employee Rating

Friendly and Fast service. I switched to this dealership and it was a great move! More

by Dr. Hamel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 24, 2021

Group 1 Buick GMC South responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 19, 2021

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Employee Rating

Great customer service. Gaby Cano is an outstanding person. She is very kind and takes time to world with the customer More

by JESSE.1172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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Sep 21, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 17, 2021

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Employee Rating

The service representative was very rude and even after her mistake that cost us four more days of dealing with this she never once apologized for her mistake on entering the wrong vehicle information whic More

by gilrdz9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Sep 17, 2021

Group 1 Buick GMC South responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Sep 18, 2021

gilrdz9 responded

Feel free to call me at 832-642-3031.

September 12, 2021

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Employee Rating

This is my first time to have my vehicle service in this location and quite frankly I was a little apprehensive but the service personnel are so friendly and accommodating. They communicated all that was ne More

by lenriqz76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Sep 14, 2021

Group 1 Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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