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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 29

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

November 30, 2021

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Employee Rating

Frany is very patient and helpful glad to only deal with her when I need to go More

by AGOMEZ_1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Dec 02, 2021

Group 1 Buick GMC South responded

Thanks for your outstanding review! I'm very happy to hear that Frany was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 30, 2021

Dealership Rating
Employee Rating

Frany was very helpful. I would definitely return to the service department if ever needed again. More

by SANCHEZARNOLD81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 02, 2021

Group 1 Buick GMC South responded

Hi Arnold, and thanks for the great feedback! We're very happy that Frany was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 24, 2021

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Employee Rating

I always get the professionalism and curiosity that I would expect from a business that truly seems to care about their customers. More

by MARIOCOVARRUBIAS21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 29, 2021

Group 1 Buick GMC South responded

Hi Mario, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2021

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Employee Rating

Customer service was great. Frannie is always nice and makes sure I know my next services. More

by MRSSIMIEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
Nov 18, 2021

Group 1 Buick GMC South responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 16, 2021

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Employee Rating

Great mechanical Service but not so great customer service she never got back to me when she said she would More

by SANDRA.GARCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 18, 2021

Group 1 Buick GMC South responded

We appreciate the time you took out of your day to provide this feedback, Sandra. At Beck & Masten Buick GMC South, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2021

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Employee Rating

I have always been treated well and the wait times are reasonable.... some days are busier than others. More

by MARK2232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Nov 15, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 12, 2021

Dealership Rating
Employee Rating

Awesome customer service!!! Thank you Andrew for your hospitality and keeping my service on schedule! More

by awmsr
Recommend Dealer
Yes

Other Employees Tagged: Andrew in the service Dept

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Nov 15, 2021

Group 1 Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 07, 2021

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Employee Rating

Very very very very very very very very very very very very very good job More

by littlecpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 09, 2021

Group 1 Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Georgia Aplon gaplon@beckmasten.net

November 03, 2021

Dealership Rating
Employee Rating

Excellent buying experience with proffesional staff and friendly service. Wife is very happy with her new vehicle. More

by Passigary
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Reed Vyrostec

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Nov 04, 2021

Group 1 Buick GMC South responded

Hello, I appreciate you sharing this feedback with us! I am pleased to hear that you and your wife had such a positive experience at Beck and Masten Buick GMC, and will share your comments with the rest of my team. If there is anything else I can do for them or yourself, please don't hesitate to contact me directly! Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 29, 2021

Dealership Rating
Employee Rating

I bought 2 new vehicles from Marcos Garcia back in 2015 and had each of them serviced here the entire time. Franzy Zepeda has been the service advisor I’ve dealt with the entire time. It’s always good deal More

by MSGALF86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Garcia

Print
Oct 29, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

Nov 22, 2021

MSGALF86 responded

Awesome experience from selecting vehicle to financing completion.

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