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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 30

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

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412 Reviews of Frany Zepeda

October 15, 2021

Dealership Rating
Employee Rating

On a recent oil change, I got charged for items I declined. We've spent several hundred thousand dollars at B&M, but that doesn't matter... I guess they need more blood... :( More

by freeclay610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Oct 26, 2021

Group 1 Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 12, 2021

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Employee Rating

Transmission is still not shifting correctly. The down shift is very hard. Service writer was great but not unfit info for More

by gonzo1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Oct 13, 2021

Group 1 Buick GMC South responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 10, 2021

Dealership Rating
Employee Rating

David in service 👍🏽 Great customer service. Location is very clean and workers around there are always nice. More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez, David

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Oct 12, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 08, 2021

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Employee Rating

Fast Service! In one day my vehicle was fixed. I trust Beck & Masten with my vehicle. More

by DAMONA_VILLANUEVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 11, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 07, 2021

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Employee Rating

The service are excellent and the people working there always are very helpful and professional. More

by YOLANDA.HINOJOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez

Print
Oct 08, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 03, 2021

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Employee Rating

The oil filter was leaking oil. While I was out of town. Double gasket. Unprofessional More

by Alton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Hannah Wilson , Reputation .com, Shannon Eiler, Victoria Gilliland, Scott Korenek, Mohammed Qureshi

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Oct 04, 2021

Group 1 Buick GMC South responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Georgia Aplon gaplon@beckmasten.net

October 02, 2021

Dealership Rating
Employee Rating

Was not having a good day, but Gabby made it all better! Amazing customer service as always!!!! She is beyond helpful and communicated with me the whole time. Frany, Gabby and Andrew never seem to amaze me! More

by CONNIE.BETANZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Andrew

Print
Oct 04, 2021

Group 1 Buick GMC South responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

October 01, 2021

Dealership Rating
Employee Rating

Got my truck in and fast once they diagnosed and started to work on it. More

by John.Bedford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 04, 2021

Group 1 Buick GMC South responded

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Dealership Rating
Employee Rating

Gabby is amazing. I’m only coming back because of her customer service that she showed my wife and I. She deserves a remake More

by Mr. Keys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Print
Oct 01, 2021

Group 1 Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Georgia Aplon gaplon@beckmasten.net

September 30, 2021

Dealership Rating
Employee Rating

Beck and Masten Buick GMC south took very good care of me when I took my truck in. I am very happy with the result. Thanks guys. More

by sanya.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Oct 01, 2021

Group 1 Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Georgia Aplon gaplon@beckmasten.net

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