Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 31

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

July 31, 2021

Dealership Rating
Employee Rating

Service is very friendly and helpful. They make sure to take care of the issues as best as possible. Paying attention to details and speaking directly to mechanics sometimes is key. More

by texascolt45s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gina Saez, Elyza Sanchez

Aug 03, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 30, 2021

Dealership Rating
Employee Rating

Frank the sales Mgr was awesome is because of Frank I am still A GMC customer I really wish more people in the car business was like him he really cares for his customers More

by Richard McSween
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon, Rosie Hernandez, Scott Korenek, Frank Nolden, Ruben leon was awesome

Aug 02, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 29, 2021

Dealership Rating
Employee Rating

Freindly and efficent staff. Rosa took my vehicle to the car wash and it malfunctioned. Rather than bring me back a dirty vehicle, she hand washed it. Above and beyond .. great customer service. Applause More

by MGMICKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosa

Jul 30, 2021

Group 1 Buick GMC South responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Rosa went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 28, 2021

Dealership Rating
Employee Rating

Absolutely the worst service I have ever experienced!! Bought a 2021 Denali in December, put 4600 miles on it, lifter started knocking when I started the truck and they took over a month to repair the tru More

by SHAWN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Aug 10, 2021

Group 1 Buick GMC South responded

Shawn, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Aug 12, 2021

SHAWN65 responded

There not really anything left to discuss. You or another manager should have been involved a long time ago. In fact several of my employees as well as myself never received a return call from your service manager. Your service department is a joke and you trying to talk about all the issue I had a month and a half after the issues and a month and a half of me without a vehicle. You can try to take care of another customer. You’ve lost this one for life. You may not think each customer is important but I purchase between 2-300k in vehicles annually. Ford will continue to receive that business after this debacle.

July 25, 2021

Dealership Rating
Employee Rating

Very profesional on every thing good Custumer service all ways on time I have ben a Custumer from 2008 thil now hope they keep up the good job More

by RENERDZ75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Jul 26, 2021

Group 1 Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 24, 2021

Dealership Rating
Employee Rating

Daniel, the service manager, is a very knowledgeable and professional guy. He is efficient and manages his service drive very well. I had an issue recently and he helped me quickly to solve the issue. More

by Maghan J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres, Daniel

Jul 26, 2021

Group 1 Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 22, 2021

Dealership Rating
Employee Rating

Franny is the best she really knows her job and does it the best out of any service writer that I’ve used at any dealership More

by b.carpenter55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Group 1 Buick GMC South responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 22, 2021

Dealership Rating
Employee Rating

Great service and courteous. Frany was very informative and friendly. I will definitely continue to use Beck and Masten for my service needs! Great job! More

by kevinmc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Group 1 Buick GMC South responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 21, 2021

Dealership Rating
Employee Rating

I like the work and friendly service. What I have been looking for and the quality is good. I would recommend Beck and Masten to my friends. More

by CLAYAUDI62012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Jul 23, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 18, 2021

Dealership Rating
Employee Rating

Great Service. Friendy people their very fast Services on my vehicle compliment drinks when you need one coffee ,water ,hot chocolate etc. Great place to buy a vehicle's More

by ANGELA_PATTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Beck, Frank Nolden, Toby Ohnesorge, Gina Saez, Nora Torres

Jul 21, 2021

Group 1 Buick GMC South responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Beck & Masten Buick GMC South was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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