Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 32

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

July 17, 2021

Dealership Rating
Employee Rating

Brought vehicle in for a factory recall after my original dealer never had the part nor time to do the work. Beck & Masten not only performed the work, but they did it without hesitation. I will be a custome More

by Geos411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elyza Sanchez, Michael Melton

Jul 20, 2021

Group 1 Buick GMC South responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 17, 2021

Dealership Rating
Employee Rating

The tech Brian Vance did a great job and had me back on the road before lunch so I could make a afternoon appointment with a client. More

by j.degen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson , Nora Torres

Jul 20, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 15, 2021

Dealership Rating
Employee Rating

Everything was fine I'm just saying the cookies haven't come back yet. And I did not see boss man neither I can't think of his name. More

by beblessednlove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Jul 16, 2021

Group 1 Buick GMC South responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 15, 2021

Dealership Rating
Employee Rating

Oil change and tire rotation should never take 3 hours. I was on time for my appointment. Sorry I ever met this dealer. I wont buy another car from them More

by SHRHOLT
Recommend Dealer
No

July 14, 2021

Dealership Rating
Employee Rating

The service reps. Are very detached from the client. They are almost like robots: no eye contact and no emotions, it also took long to check out. More

by joelriver1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 10, 2021

Dealership Rating
Employee Rating

They got me all fixed up! I had a complicated situation with my door and they got it all figured out and handled :) They even washed my car for me!! More

by Priscilla M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

Jul 13, 2021

Group 1 Buick GMC South responded

Thank you for taking the time to write this fantastic review, Priscilla! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

Dealership Rating
Employee Rating

Ralph Odigbo, is an Excellent Consultant/Salesman. I have purchased 2 vehicles through him. Again, Ralph Odigbo, is an Excellent Consultant/Salesman. I have purchased 2 vehicles through him. Thanks More

by BRIDGETMCCLAIN71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Ralph Odigbo

Jul 09, 2021

Group 1 Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 04, 2021

Dealership Rating
Employee Rating

Excellent work in a timely fashion. Thank you for keeping us informed about progress during the week. More

by Dbfite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2021

Group 1 Buick GMC South responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2021

Dealership Rating
Employee Rating

Very friendly, courtesy, honesty, and knowledgeable of what they do. More

by LUISGCG03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Jun 30, 2021

Group 1 Buick GMC South responded

Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We look forward to seeing you again soon. Thanks again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 29, 2021

Dealership Rating
Employee Rating

I received a repair that was seamless and has kept me driving with no interruption. I was informed, updated and got a nap in. Thanks guys. As always a pleasure. More

by Waunita69!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Manny Escalon, Arturo Gonzalez, Scott Korenek, Gina Saez, Elyza Sanchez

Jun 30, 2021

Group 1 Buick GMC South responded

Thanks for the great feedback! We're very happy that our staff was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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