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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 34

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

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394 Reviews of Frany Zepeda

May 19, 2021

Dealership Rating
Employee Rating

Fast and courteous service done on my first maintenance. Wait time was far less then promised. Drove by two different GMC just to go to this one. More

by sjohn143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elyza Sanchez

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May 21, 2021

Group 1 Buick GMC South responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 17, 2021

Dealership Rating
Employee Rating

Need to have better and faster communication on issue. took 1 week to give me an answer to what the issue was. I was the one having to call to check up on it. More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2021

Group 1 Buick GMC South responded

Thank you for the great feedback, Monica! We appreciate hearing all your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 16, 2021

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Employee Rating

The young lady who assisted me with my appointment was very helpful and polite. I was surprised to be out of there within an hour. I like the idea the she care and it made me feel good bringing my vehicle More

by RAYSMITH1700
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez, Gina Saez, Nora Torres

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May 18, 2021

Group 1 Buick GMC South responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 14, 2021

Dealership Rating
Employee Rating

The service is easy to schedule, they do good work and it is done in a timely fashion. They are Nice people to work with. More

by Daryl.archuleta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Elyza Sanchez

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May 17, 2021

Group 1 Buick GMC South responded

Daryl, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to making sure that you enjoy your car for many years to come. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 09, 2021

Dealership Rating
Employee Rating

Always come here to buy and maintain all my vehicles, very friendly people and good work. They treat me like I'm priority every time I go there regardless of the reason for the visit. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli , Rafael Benavides, Manny Escalon, Jorge Gomez, Toby Ohnesorge, Orlando Pasasin, Gina Saez, Elyza Sanchez, Reed Vyrostec

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May 12, 2021

Group 1 Buick GMC South responded

Chris, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 06, 2021

Dealership Rating
Employee Rating

The phone personnel, the porters, and the service writers were ALL very friendly and helpful. I would have liked to personally thank the technician for the quick “turn around” for a job well done. More

by Whaler Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 11, 2021

Group 1 Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 06, 2021

Dealership Rating
Employee Rating

My service has always taken hours to complete simple maintenance. Tire pressures are consistently incorrect and tired not rotated. Also my brakes are needing replacement and are marked adequate on the i More

by jtw811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Elyza Sanchez, Nora Torres

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May 05, 2021

Dealership Rating
Employee Rating

Tightly run service department that does not keep me in their building all day. They take care of my SUV and keep me on my way. More

by Simmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 07, 2021

Group 1 Buick GMC South responded

We appreciate you taking the time to leave us this feedback! We are happy to hear about your positive experience at Beck & Masten Buick GMC South, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 04, 2021

Dealership Rating
Employee Rating

Great customer service. Fast service service great great service great service great service great service great service great service great service great service great service More

by klittle0990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

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May 06, 2021

Group 1 Buick GMC South responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

May 02, 2021

Dealership Rating
Employee Rating

Not organized, took a long time to check in for service. Was not informed when car was ready and parked in the rain. Tried to line up cars including in rain More

by eblakeevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano

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May 05, 2021

Group 1 Buick GMC South responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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