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Frany Zepeda
409 Reviews
409 Reviews
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409 Reviews of Frany Zepeda
Verified Customer
May 25, 2021
I've been taking my vehicle there since I purchased my vehicle. They have always been friendly and professional. When I take it in for service I usually get it taken care of and they do good work. vehicle. They have always been friendly and professional. When I take it in for service I usually get it taken care of and they do good work. More
by Roy
Other Employees Tagged: Manny Escalon
May 25, 2021
Worst service department ever!. I get there to my appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back from Franny or anyone all morning. I text at 12 no answer. I call at 2 and after being on hold for about 5 minutes Franny gets on the phone and tells me they are just now pulling in my vehicle. She tells me I should hear from her in 1 hour. Never heard back from her. I do text and call for updates. She's to busy to take my call and never replies to messages.. I call at 4 and someone tells me she will call me back. She has the man that was training call me at 5:05 to tell me the warranty department is closed and they can't work on my vehicle till Monday when they are open. I ask to speak to a supervisor. Josh I believe was his name tells me he apologizes "someone dropped the ball" they knew what was wrong with my vehicle since 11am. He told me that Franny was supposed to call the warranty at 11 when she received the diagnostic from the technician. She never did. So then I'm stuck with my vehicle not being fixed. There was nothing done to my car. I was needing a oil change, cabin filter change, air filter and a flush. They had my vehicle all day and didn't do a single thing to it. WORST experience ever. I will NEVER take my car there again nor will I purchase a car there. This dealership has lost my business. I think they really need to train their employees to follow through with the customers request from start to finish. They also need to learn how to provide good customer service. I knew it was going to be a disaster the moment I walked in and the advisor I was scheduled with was to busy to help me because she was putting on her make up. I asked to speak to Manny and he couldn't talk to me either because it was his last day. More
by lolar06
Other Employees Tagged: Manny Escalon
May 22, 2021
My experience with Beck & Mesten was a good experience. I've been taking my vehicle there for service for little over one year. It is also convenient.. I've been taking my vehicle there for service for little over one year. It is also convenient.. More
by Rufino
Other Employees Tagged: Deanna Andrews, Gaby Cano, Manny Escalon, Arturo Gonzalez, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres
May 16, 2021
The young lady who assisted me with my appointment was very helpful and polite. I was surprised to be out of there within an hour. I like the idea the she care and it made me feel good bringing my vehicle very helpful and polite. I was surprised to be out of there within an hour. I like the idea the she care and it made me feel good bringing my vehicle up because I wanted to change location. More
by RAYSMITH1700
Other Employees Tagged: Rosie Hernandez, Gina Saez, Nora Torres
May 09, 2021
Always come here to buy and maintain all my vehicles, very friendly people and good work. They treat me like I'm priority every time I go there regardless of the reason for the visit. very friendly people and good work. They treat me like I'm priority every time I go there regardless of the reason for the visit. More
by Chris
Other Employees Tagged: Anthony Morelli , Rafael Benavides, Manny Escalon, Jorge Gomez, Toby Ohnesorge, Orlando Pasasin, Gina Saez, Elyza Sanchez, Reed Vyrostec
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