Frany Zepeda | Page 35

Everyone was very courteous and helpful. Love the service department Been there twice and so nice oil change and tires rotated. But they didn't check the air in my tires and air up the one that wa service department Been there twice and so nice oil change and tires rotated. But they didn't check the air in my tires and air up the one that was low. More

by VICKIPEPPER2000 Verified Customer Verified Customer

Print

Was a good review. Just went in for some strange noises. Couldn’t mimic and I understand that there’s not much to be done at that point. Regardless, everyone was extremely helpful. Couldn’t mimic and I understand that there’s not much to be done at that point. Regardless, everyone was extremely helpful. More

by Sands.paul Verified Customer Verified Customer

Print

This dealer is very professional. I recommend 100%. They are great people. The service there always is fast, clean and very good. Thank you so much are great people. The service there always is fast, clean and very good. Thank you so much More

by baldinitza Verified Customer Verified Customer

Print

The staff seemed really friendly and the waiting room was clean. I will return to have my service work done as long as I’m driving this vehicle. clean. I will return to have my service work done as long as I’m driving this vehicle. More

by Jons1961 Verified Customer Verified Customer

Print

Always in and out when Frany is my service writer!! She’s the best and gets the job done!!! Thanks and I’ll be back in 5000 miles for another oil and filter change! the best and gets the job done!!! Thanks and I’ll be back in 5000 miles for another oil and filter change! More

by Bpnovelli Verified Customer Verified Customer

Print

I've been taking my vehicle there since I purchased my vehicle. They have always been friendly and professional. When I take it in for service I usually get it taken care of and they do good work. vehicle. They have always been friendly and professional. When I take it in for service I usually get it taken care of and they do good work. More

by Roy Verified Customer Verified Customer

Print

Worst service department ever!. I get there to my appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back from Franny or anyone all morning. I text at 12 no answer. I call at 2 and after being on hold for about 5 minutes Franny gets on the phone and tells me they are just now pulling in my vehicle. She tells me I should hear from her in 1 hour. Never heard back from her. I do text and call for updates. She's to busy to take my call and never replies to messages.. I call at 4 and someone tells me she will call me back. She has the man that was training call me at 5:05 to tell me the warranty department is closed and they can't work on my vehicle till Monday when they are open. I ask to speak to a supervisor. Josh I believe was his name tells me he apologizes "someone dropped the ball" they knew what was wrong with my vehicle since 11am. He told me that Franny was supposed to call the warranty at 11 when she received the diagnostic from the technician. She never did. So then I'm stuck with my vehicle not being fixed. There was nothing done to my car. I was needing a oil change, cabin filter change, air filter and a flush. They had my vehicle all day and didn't do a single thing to it. WORST experience ever. I will NEVER take my car there again nor will I purchase a car there. This dealership has lost my business. I think they really need to train their employees to follow through with the customers request from start to finish. They also need to learn how to provide good customer service. I knew it was going to be a disaster the moment I walked in and the advisor I was scheduled with was to busy to help me because she was putting on her make up. I asked to speak to Manny and he couldn't talk to me either because it was his last day. More

by lolar06 Verified Customer Verified Customer

Print

My experience with Beck & Mesten was a good experience. I've been taking my vehicle there for service for little over one year. It is also convenient.. I've been taking my vehicle there for service for little over one year. It is also convenient.. More

by Rufino Verified Customer Verified Customer

Print

Fast and courteous service done on my first maintenance. Wait time was far less then promised. Drove by two different GMC just to go to this one. Wait time was far less then promised. Drove by two different GMC just to go to this one. More

by sjohn143 Verified Customer Verified Customer

Print

Need to have better and faster communication on issue. took 1 week to give me an answer to what the issue was. I was the one having to call to check up on it. took 1 week to give me an answer to what the issue was. I was the one having to call to check up on it. More

by Monica Verified Customer Verified Customer

Print