Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 37

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

Contact Me
4.2
409 Reviews
4.2

409 Reviews

Write a Review

409 Reviews of Frany Zepeda

April 21, 2021

Dealership Rating
Employee Rating

This was our first time here and we came for a recall , customer service was excellent from making appointment till they finished servicing vehicle.Thank you!!! More

by Ortiz.n1958
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 23, 2021

Group 1 Buick GMC South responded

Thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 20, 2021

Dealership Rating
Employee Rating

Frany and Rosie were very helpful and professional. Extended warranty details were explained. Interior of my vehicle was cleaner than normal after service. I will continue to utilize service as needed. More

by bmcgrew1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Escalon, Rosie Hernandez

Apr 22, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Frany and Rosie were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 19, 2021

Dealership Rating
Employee Rating

The people are nice and friendly they help you with a friendly face they make you feel like family ...they get the job done fast service More

by Spencer Hatten
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres

Apr 21, 2021

Group 1 Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 17, 2021

Dealership Rating
Employee Rating

I am disappointed because one of the diagnosis was that my battery cell was dead though I had not long replaced the battery and the battery had very little corrosion around the posts. After I left, it was More

by Ernestine Williams
Recommend Dealer
No
Apr 26, 2021

Group 1 Buick GMC South responded

That is not the kind of experience we seek to provide, Ernestine. Please call us when you can so we can address this together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Apr 27, 2021

Ernestine Williams responded

I would love to call and discuss this if I could get through to you. I feel that it is necessary to mention that the other diagnosis in addition to the bosse plate was about my front suspension steering. However, when the work was finished, nothing on the paperwork stated anything about these problems. On the paperwork, it was stated that certain things were recommended but was declined, such as replacing the wiper blades, injec flush and TBI SVC, brake flush, cooling system flush and replacing the air filter. None of these things were recommended or mentioned to me at all. The only thing that was mentioned by the service agent was about the bosse plate and the front suspension steering, which the agent printed out a diagram per my request. It is for those reasons that I am uncertain if what I was told was true, because if so, it would have been included in the final paperwork and not something that was never mentioned or recommended. My phone number is in the records and you may feel free to reach out me if you are truly serious about discussing this. I am not saying that another dealership would treat me any differently but I would not feel comfortable bringing my car there again. I feel that it is unprofessional and shows a lack of empathy to have a senior citizen leave unsure and distrustful of the analysis of her vehicle, and especially if it was for the sake of making more money.

April 16, 2021

Dealership Rating
Employee Rating

Service was great and the people there are very helpful. Took my vehicle in for service and returned in a timely manner. I appreciate the flexibility and constant updates on my vehicle repairs. Keep up the More

by JULIA CHAPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2021

Group 1 Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 13, 2021

Dealership Rating
Employee Rating

Side airbag recall/Engineering Study took 2 days. Vehicle not washed. Told not to change oil but technician did anyway and rotated tires which was done 131 miles before so I had to take to Discount tire to r More

by JMC1518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2021

Group 1 Buick GMC South responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Dealership Rating
Employee Rating

All of the staff was very friendly and helpful. My repairs were done quickly and I was notified by phone when it was ready for pickup. I would recommend this dealership. More

by newcyn07
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Elyza Sanchez

Apr 13, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Dealership Rating
Employee Rating

Excellent service as always from Frany. She always works with me on service on my truck. In addition my truck is always serviced in a timely manner. I will be back!!!! More

by ysbrown2968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2021

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 11, 2021

Dealership Rating
Employee Rating

Service is great. Staff are friendly, helpful, and knowledgeable. The only downside is the the waits are abysmally long even with an appointment..barring that they get high ratings. More

by JSAWYER1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

Apr 13, 2021

Group 1 Buick GMC South responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2021

Dealership Rating
Employee Rating

Beckmasten is the best dealership big thanks to manny escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends More

by DANIELSEPULVEDA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Manny Escalon, Rosie Hernandez

Apr 13, 2021

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

...
37
...

Dealership Inventory (473 Vehicles)

used 2025 Ram 1500 car, priced at $37,802
2025 Ram 1500
used
Bright White Clearcoat exterior
Automatic
Rear-wheel Drive
new 2026 GMC Yukon XL car, priced at $88,566
2026 GMC Yukon XL
new
Glacier White Tricoat exterior
Automatic
Rear-wheel Drive
new 2026 GMC Sierra 1500 car, priced at $57,534
2026 GMC Sierra 1500
new
Sterling Metallic exterior
Automatic
Four-wheel Drive
new 2026 Buick Envista car, priced at $31,095
2026 Buick Envista
new
GZB/MOONSTONE G exterior
Automatic
Front-wheel Drive
new 2026 Buick Enclave car, priced at $44,154
2026 Buick Enclave
new
Moonstone Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 GMC Sierra 1500 car, priced at $62,570
2026 GMC Sierra 1500
new
Summit White exterior
Automatic
Rear-wheel Drive