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Frany Zepeda
409 Reviews
409 Reviews
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409 Reviews of Frany Zepeda
April 07, 2021
Extremely unsatisfied with their service. Service specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me. Once arrived to pick up my truck I was told it was just a programming issue and it had been take care of. As I was driving to my next destination The display warning came back on. I contacted the dealership and asked to speak with the service representative or the manager in charge neither one of them return my call until an hour later. I had to turn around and take my truck back and I was told I needed some type of sensor. I ended up paying for the sensor and as I got back on my truck the display came back on. I was told now that I need new brake pads but my break pads we’re still good another reason that they needed to be change was because the sensor was change. All this caused me to lose not only time but customers I was supposed to see. More
by Jonathantorres1989
Verified CustomerOther Employees Tagged: Manny Escalon
April 04, 2021
Frany made sure I left with good satisfaction, and kept me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. More
by mfwool
April 04, 2021
I had to call a number of times to get an update on my vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got a little hectic. More
by sbreland8519c
April 03, 2021
Excellent personnel! Very professional, friendly and hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks More
by ScottBigDee
Other Employees Tagged: Gaby Cano, Manny Escalon, Rosie Hernandez
March 31, 2021
Worst service experience I have ever been through! I don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The pro don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The problem with my truck was the fuel pump and it was not replaced. I’m sure they saw the problem when I picked it up, but they failed to inform me. It had problem starting up again when I tried to go to work. My vehicle is currently at my local shop being repaired again. This time with better service at Baytown Buick GMC! More
by Richard Alvarez
March 15, 2021
Have been using this Dealer service and sales for 11 years always get good service and sales. will continue using. there is always some one knowledgable around to assist. years always get good service and sales. will continue using. there is always some one knowledgable around to assist. More
by tcude1
Other Employees Tagged: Gaby Cano, Manny Escalon, Rosie Hernandez, Gina Saez
March 08, 2021
Manny Is always a great person to work with. This trip he introduced me to Franny she did a fabulous job thank you Frany. It’s always a pleasure to work with the team at Beck and Masten. introduced me to Franny she did a fabulous job thank you Frany. It’s always a pleasure to work with the team at Beck and Masten. More
by Kenchance
Other Employees Tagged: Manny Escalon
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