Frany Zepeda | Page 38

Excellent service as always from Frany. She always works with me on service on my truck. In addition my truck is always serviced in a timely manner. I will be back!!!! with me on service on my truck. In addition my truck is always serviced in a timely manner. I will be back!!!! More

by ysbrown2968 Verified Customer Verified Customer

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Service is great. Staff are friendly, helpful, and knowledgeable. The only downside is the the waits are abysmally long even with an appointment..barring that they get high ratings. knowledgeable. The only downside is the the waits are abysmally long even with an appointment..barring that they get high ratings. More

by JSAWYER1948 Verified Customer Verified Customer

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Beckmasten is the best dealership big thanks to manny escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends escalón and service advisor Rosie Hernandez best service would definitely recommend beckmasten to my family and friends More

by DANIELSEPULVEDA9 Verified Customer Verified Customer

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Extremely unsatisfied with their service. Service specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me specialist said she had called and left a voice mail to tell me my truck was ready. Come to find out I had take my number wrong so she didn’t call me. Once arrived to pick up my truck I was told it was just a programming issue and it had been take care of. As I was driving to my next destination The display warning came back on. I contacted the dealership and asked to speak with the service representative or the manager in charge neither one of them return my call until an hour later. I had to turn around and take my truck back and I was told I needed some type of sensor. I ended up paying for the sensor and as I got back on my truck the display came back on. I was told now that I need new brake pads but my break pads we’re still good another reason that they needed to be change was because the sensor was change. All this caused me to lose not only time but customers I was supposed to see. More

by Jonathantorres1989 Verified Customer Verified Customer

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Frany made sure I left with good satisfaction, and kept me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. me aware what's going on with my vehicle, she went the extra mile to put me in a rental car. We need more employees like her, to put customers first. More

by mfwool Verified Customer Verified Customer

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I had to call a number of times to get an update on my vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got vehicle. But I gave a 4 star because the time before this, I took my vehicle her and I was kept updated on the status. I assume this time things got a little hectic. More

by sbreland8519c Verified Customer Verified Customer

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Excellent personnel! Very professional, friendly and hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks hospitable. I have been a customer for more than six years and some of the people have changed but the service is still great! Thanks More

by ScottBigDee Verified Customer Verified Customer

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Worst service experience I have ever been through! I don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The pro don’t recommend anyone going to this dealership. The service at the service department never called me to give me an update about my vehicle. The problem with my truck was the fuel pump and it was not replaced. I’m sure they saw the problem when I picked it up, but they failed to inform me. It had problem starting up again when I tried to go to work. My vehicle is currently at my local shop being repaired again. This time with better service at Baytown Buick GMC! More

by Richard Alvarez Verified Customer Verified Customer

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Have been using this Dealer service and sales for 11 years always get good service and sales. will continue using. there is always some one knowledgable around to assist. years always get good service and sales. will continue using. there is always some one knowledgable around to assist. More

by tcude1 Verified Customer Verified Customer

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Frany was excellent, very professional and kept me up to date and managed expectations. She was very professional and a great asset for your dealership. date and managed expectations. She was very professional and a great asset for your dealership. More

by colex701 Verified Customer Verified Customer

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