I like the fact that they are willing to do whatever it
takes to make sure the customer is satisfied.
takes to make sure the customer is satisfied.
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by emiel_adams
Service Price Transparency
May 27, 2025 -
Group 1 Buick GMC South responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Ena worked with us for weeks to get us the perfect truck.
She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a
She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely as easy as the first. The paperwork process was also a breeze. Every part of out experience was perfect!
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by Phillip201147
May 26, 2025 -
Group 1 Buick GMC South responded
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
I’m beyond impressed with the team at Beck & Masten!
I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. A
I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. After a lot of frustrating back and forth and no deal in sight, I got a message out of the blue from Orlando Pasasin at Beck & Masten — they had found exactly what I was looking for. But not just that — the vehicle had a better package and came in at a better price than the competitor ever offered.
No haggling. No games. Orlando came in with their best offer right away, and it absolutely blew the competition out of the water. I made an appointment for the next day to seal the deal.
When I arrived, Orlando greeted me with a handshake and introduced me to Mike “Sparky” Sparks, who took over to guide me through the next steps. Mike was nothing short of outstanding. He was organized, professional, and had everything ready before I even sat down. What really stood out to me was how he managed the process with such calm confidence — it was clear he knew exactly what he was doing. He answered all of my questions without missing a beat, never rushed me, and made the paperwork process feel easy. He’s the kind of person who makes you feel like you’re in good hands from start to finish.
From there, I met with Earl Alphonse in finance, who kept that same energy — friendly, efficient, and no-nonsense. We talked numbers, finalized everything, and just like that, I was driving away in my brand new 2500 Sierra AT4.
This was, hands down, the best vehicle buying experience I’ve ever had. No xx, no pressure — just a knowledgeable, professional team that genuinely respects your time and business.
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by willismatthew88
May 24, 2025 -
Group 1 Buick GMC South responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They were able to get the problem resolved.
In a timely manner. I am glad I was able to get it fixed.
In a timely manner. I am glad I was able to get it fixed.
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by peralesbeg56
Service Price Transparency
May 24, 2025 -
Group 1 Buick GMC South responded
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is excellent.
Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus.
Just stop overbooking appointments to cut down on the wait time. Clean waiting area is a plus.
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by White GMC
Service Price Transparency
May 13, 2025 -
Group 1 Buick GMC South responded
Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Friendly but they try to charge me for a CT effect
fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they
fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they gave me didn't make sense. Check your receipts when getting service done!
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by Frank90
Service Price Transparency
May 10, 2025 -
Group 1 Buick GMC South responded
Hi, we appreciate your feedback and understand any frustration this may have caused. If there is anything we can do to regain your trust, please do not hesitate to reach out to us. We would like to hear more about the details of your experience and how we can improve in the future.
General Manager
jnegrete@Group1Auto.com
Very satsfied with service that I received on my last
visit all my problems were solvedj
.
visit all my problems were solvedj
.
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by ramon.aida
Service Price Transparency
Other Employees Tagged:
Rosie Hernandez
Apr 27, 2025 -
Group 1 Buick GMC South responded
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!
All the staff were professional and were very helpful,
excellent service was provided, my car was well serviced by the staff
excellent service was provided, my car was well serviced by the staff
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by Cece
Other Employees Tagged:
Joel
Apr 23, 2025 -
Group 1 Buick GMC South responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.
Displeased with the customer service.
I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!!
I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!!
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by Ncanohfd
Service Price Transparency
Apr 18, 2025 -
Group 1 Buick GMC South responded
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to encounter issues with both communication and the condition of your vehicle. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused you. We take your concerns seriously and will be using your comments to help improve our processes. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to us at your earliest convenience.
Elvin Carrera
Service manager
832-775-1755
ecarrera@group1auto.com
The process was very smooth and easy.
Pretty satisfied with ending results. Will recommend to my friends
Pretty satisfied with ending results. Will recommend to my friends
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by JM concrete
Service Price Transparency
Apr 14, 2025 -
Group 1 Buick GMC South responded
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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