Easy peasy scheduling.
Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience.
Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience.
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by rudy
Service Price Transparency
Jul 20, 2025 -
Group 1 Buick GMC South responded
Hi Rudy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Fast ,Friendly service,,last minute appointment
ok,Services updates regularly, Friendly Environment, staff dressed professionally
ok,Services updates regularly, Friendly Environment, staff dressed professionally
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by jcast20135456
Service Price Transparency
Jun 30, 2025 -
Group 1 Buick GMC South responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Customer Service was great work time was quick and
awesome clean relax wait communication great
awesome clean relax wait communication great
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by selflove6767
Service Price Transparency
Jun 29, 2025 -
Group 1 Buick GMC South responded
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
From the moment I walked in, they were able to take care
of everything I needed
of everything I needed
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by janee.kendricks
Jun 20, 2025 -
Group 1 Buick GMC South responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was professional; however, my tires were not
rotated as charged. I marked them and they came back the same.
rotated as charged. I marked them and they came back the same.
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by mashellawilliams38762
Service Price Transparency
Jun 11, 2025 -
Group 1 Buick GMC South responded
Hello,
Thank you for taking the time to leave a review and share your feedback. We truly appreciate your kind words about our team’s professionalism.
We’re very sorry to hear about your concerns regarding the tire rotation service. We take matters like this seriously and want to ensure everything is properly addressed. Unfortunately, we’re currently unable to locate your visit in our system based on the information provided in the review.
To help us look into this further and make things right, we kindly ask that you contact us directly at ecarrera@group1auto.com
We value your business and look forward to the opportunity to resolve this.
Warm regards,
Elvin Carrera
ecarrera@group1auto.com
Waited four hours for a simple oil change, at the time
the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and
the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and take it back at a later date to get it checked!! What happen to customer service. Never seen the ticket writer until I paid my bill and then I had to schedule another appointment to go back again.
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by BooBoo05
Service Price Transparency
Jun 05, 2025 -
Group 1 Buick GMC South responded
Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed.
I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail.
Elvin Carrera
Service Manager
The customer service was excellent.
Cody assisted me with my purchase and did an outstanding job helping me select my new truck.
Cody assisted me with my purchase and did an outstanding job helping me select my new truck.
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by ljg_12304
Jun 05, 2025 -
Group 1 Buick GMC South responded
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Proffisional and Helpfull Rasie Hernadez took there
time to help us out very sanctifies
time to help us out very sanctifies
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by Gc
Service Price Transparency
Other Employees Tagged:
Rosie Hernández
May 30, 2025 -
Group 1 Buick GMC South responded
Hello, thank you for your kind review; we are happy to pass along your comments to Rasie here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!
I like the fact that they are willing to do whatever it
takes to make sure the customer is satisfied.
takes to make sure the customer is satisfied.
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by emiel_adams
Service Price Transparency
May 27, 2025 -
Group 1 Buick GMC South responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Ena worked with us for weeks to get us the perfect truck.
She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a
She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely as easy as the first. The paperwork process was also a breeze. Every part of out experience was perfect!
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by Phillip201147
May 26, 2025 -
Group 1 Buick GMC South responded
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
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