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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 8

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
412 Reviews
4.3

412 Reviews

Write a Review

412 Reviews of Frany Zepeda

April 03, 2025

Dealership Rating
Employee Rating

The service was great and Jessica was a great help and was very welcoming I will be back thanks More

by Finleyjohnny769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica

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Apr 07, 2025

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

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Employee Rating

The Labor for changing a head light was 200. 00 $ a hour will tell all people not go their for anything More

by felderronald50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 05, 2025

Group 1 Buick GMC South responded

Thank you for your feedback. We understand that pricing can be a concern, and we strive to provide quality service at fair rates. Our labor costs reflect the expertise, tools, and time required to complete repairs properly. However, we appreciate your input and would be happy to discuss this further if you have any questions or concerns. Please feel free to reach out to us directly so we can address your experience more personally. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

March 16, 2025

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Employee Rating

The best dealer in Houston with professional working and very friendly. Will make referral and buy again in future. More

by Nmd581971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Victoria Gilliland

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Mar 19, 2025

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2025

Dealership Rating
Employee Rating

I had an amazing experience getting my new buick as a first time buyer at this location! More

by Samantha G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Victoria Gilliland, Anthony Alvarez, Marcos Garcia

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Mar 08, 2025

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

Dealership Rating
Employee Rating

Horrible and will never return. They wanted to charge me $250 for a bad recommendation. And it took a week just for that. More

by slipshoddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Mar 06, 2025

Group 1 Buick GMC South responded

Good morning, I am so sorry you experienced this. I am having a difficult time finding you in our system and would like an opportunity to resolve this. Please contact me at your earliest convenience. Thank you, Hannah Turpin 832-775-1750

March 01, 2025

Dealership Rating
Employee Rating

Shane in service was great as always I've had a great experience with my purchase and continued service at Beck and Masten South More

by jknoxmont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 04, 2025

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC South. We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2025

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Employee Rating

Everyone seems to have done a great job from the moment I got there until I picked up my truck. Truck was perfect. More

by mghaywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 18, 2025

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 08, 2025

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Employee Rating

Ena took care of my needs with an excellent price and with the Truck I was looking for More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Ena Pasasin, Kim Diaz

Print
Feb 10, 2025

Group 1 Buick GMC South responded

Hi Bob, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 10, 2024

Dealership Rating
Employee Rating

They did not honor their agreement on the recall and they were very rude people More

by jebrilkaren4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Morelli , Victoria Gilliland, Albert Ramirez, Roy Wolf

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Nov 13, 2024

Group 1 Buick GMC South responded

I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager ecarrera@group1auto.com

October 22, 2024

Dealership Rating
Employee Rating

Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez, Mohammed Qureshi, Albert Ramirez, Danielle

Print
Oct 25, 2024

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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