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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 8

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.1
394 Reviews
4.1

394 Reviews

Write a Review

394 Reviews of Frany Zepeda

April 14, 2023

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Employee Rating

Great dealership with great people who work there. .Getting thing done quickly. Thank you beck and master More

by M-coston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Andrews, Gaby Cano, Arturo Gonzalez, Rosie Hernandez

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Apr 17, 2023

Group 1 Buick GMC South responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

Dealership Rating
Employee Rating

Frany did an excellent job handling my issue fast and efficiently. If I have any questions about anything I definitely won’t hesitate to call her. More

by EMANUELJONATHAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2023

Group 1 Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 10, 2023

Dealership Rating
Employee Rating

The group here at Beck & Masten South always take great care of their customers. Toby is always my guy for buying and Faley was great this last service. More

by codywalraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toby Ohnesorge

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Apr 12, 2023

Group 1 Buick GMC South responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 07, 2023

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Customer service was on point from start to finish and my truck was delivered/fixed in good time. More

by Angelolivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2023

Group 1 Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 05, 2023

Dealership Rating
Employee Rating

Great customer service, they were quick and friendly for a Monday morning, lovely staff to! More

by SMARTINEZSALINAS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

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Apr 06, 2023

Group 1 Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 04, 2023

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Employee Rating

Everything went smooth, my truck was fixed with no issues upon picking it up. Only thing is they said they had no loaners and the employee standing in front of me was on the phone telling the person they had More

by ZAPATA_ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Apr 06, 2023

Group 1 Buick GMC South responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 30, 2023

Dealership Rating
Employee Rating

por la parte de servicio malisimo todo lleve mi carro y no saven como repararlo no saven como solucionar el problema y no son capases de solucionar el problema y tampoco me dan un carro para yo poder usarl More

by thedevil17472
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
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Mar 31, 2023

Group 1 Buick GMC South responded

Sus comentarios han sido enviados a nuestro equipo y ahorita estamos investigando este asunto.

March 29, 2023

Dealership Rating
Employee Rating

Great service, service tech was very professional & knowledgeable about his job. A real people person. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Mar 30, 2023

Group 1 Buick GMC South responded

Kevin, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 24, 2023

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Employee Rating

Too long of a wait time for just an oil change, waited over two hours More

by Arivera07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 27, 2023

Group 1 Buick GMC South responded

I appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 22, 2023

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Employee Rating

As soon as I get at dick and message so it's unbelievable that treat me like I'm a special customer and I think More

by MARTINCLARK52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Cano, Rosie Hernandez

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Mar 23, 2023

Group 1 Buick GMC South responded

Thank you for this review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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