Fred Duron | Page 9

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

North Park Toyota of San Antonio responded

Thank you for your review of North Park Toyota! We appreciate you taking the time to share your experience, and we apologize that your service took longer than expected today. We understand that time is valuable, and we strive to ensure our service appointments are efficient while still providing a thorough inspection and any necessary repairs. We're glad to hear that despite the wait time, the customer service you received was great! Our team is dedicated to providing a positive experience for every customer, and we appreciate your recognition. Thank you again for choosing North Park Toyota. We look forward to seeing you again soon and providing a service experience that meets your time expectations as well.

North Park Toyota of San Antonio responded

Thank you for taking the time to leave a review about your recent experience! We appreciate your kind words and are happy to hear that the team member who assisted you was helpful and fulfilled your requests. We're happy to hear you had a positive experience at North Park Toyota. Please don't hesitate to recommend us to your friends and family, and let us know if you need anything in the future.

North Park Toyota of San Antonio responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

North Park Toyota of San Antonio responded

We apologize for the inconvenience you experienced during your recent appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Our team is committed to addressing your needs and ensuring a smooth service process. We want to learn more about your specific situation so that we can improve our services and avoid similar delays in the future. If you would be willing to share more details about your appointment, we would greatly appreciate it. Please feel free to contact us directly, and we will work diligently to make things right. Your feedback is important to us, and we thank you for bringing this matter to our attention. We hope to have the opportunity to better serve you in the future.

North Park Toyota of San Antonio responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.