Fred Duron | Page 9

North Park Toyota of San Antonio responded

We understand that expectations can vary when a scheduled visit does not result in completed service. Our team values all customer feedback, including situations where no work is performed, as it helps us evaluate appointment handling and communication processes. Feedback regarding your visit is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Fred Duron at fredd@nptosa.com so we may further assist you.

North Park Toyota of San Antonio responded

Thanks for taking the time to share your wonderful experience with North Park Toyota of San Antonio! We're thrilled to hear that you found our team friendly and helpful, and that you appreciated our clean facilities. It's heartwarming to know that even small touches like our popcorn made a positive impression on your visit.

North Park Toyota of San Antonio responded

We understand how important it is for customers to feel comfortable and respected during their visit, whether they are visiting for sales or service. Our team works to provide assistance and vehicle upgrade opportunities when requested while also respecting customer preferences and maintaining a positive experience throughout the visit. Feedback regarding communication and customer interactions is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Ray Andrade at randrade@nptosa.com so we may further assist you.

North Park Toyota of San Antonio responded

We understand how important efficient service times are, especially for routine maintenance like an oil change. Our team works to manage appointment flow, staffing, and vehicle throughput to help reduce wait times while ensuring proper service procedures are followed. Feedback regarding service speed is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Fred Duron at fredd@nptosa.com so we may further assist you.

North Park Toyota of San Antonio responded

Thank you for your wonderful feedback about your recent maintenance visit with us at North Park Toyota of San Antonio. We truly appreciate you taking the time to share your positive experience with our service team and their communication throughout your visit.

North Park Toyota of San Antonio responded

We understand how important transparency, professionalism, and vehicle care are throughout the service experience. Our team works to provide maintenance recommendations based on inspection findings and manufacturer guidelines while ensuring vehicles are handled carefully and returned in appropriate condition. Feedback regarding communication, vehicle handling, shuttle coordination, and disclosure of payment-related fees is appreciated and will be reviewed internally as part of our ongoing efforts to improve the customer experience. Please reach out to Ray Andrade at randrade@nptosa.com so we may further assist you.

North Park Toyota of San Antonio responded

We are pleased to hear about your positive experience with our service team. Your feedback regarding our fast service and respectful staff means a great deal to us at North Park Toyota of San Antonio.

North Park Toyota of San Antonio responded

We genuinely admire your loyalty and trust in our service team. It's wonderful to hear that your service writer kept you well-informed throughout the process and that you experienced the courteous treatment you deserve.

North Park Toyota of San Antonio responded

We are elated to hear about your positive experience with our service team! It's wonderful to know that we were able to provide you with fast and friendly service while keeping your wait time to a minimum.

North Park Toyota of San Antonio responded

We are delighted to hear about your positive experience with our team at North Park Toyota of San Antonio. Your recognition of our customer service, attention to detail, and quick service truly means the world to us, and we're thrilled that we could provide you with an accurate maintenance check and summary.