Fred Romsey | Page 2

Great service at Mercedes-Benz of Natick. Saena Nikolas was our sales rep and she knew all about the different luxury cars, she showed us a few cars and we liked one of them which was still Saena Nikolas was our sales rep and she knew all about the different luxury cars, she showed us a few cars and we liked one of them which was still going through CPO process. Bernard Auon who also helped with finalizing the pricing and worked with us on a great bargain. Also followed up later to see if we are satisfied with everything. Jonny Pham explained to us for 2 hours+ about the different features in the new car and gave us his own made "cheat sheet" and programmed the car for us. Yatin worked the financing and the additional packages. He was great as well. Overall a great experience at Mercedes Natick. They went above and beyond to keep us happy. For example the vehicle needed new tires which got replaced part of the CPO. Also needed some additional touch up paint which they did. 10/10 . More

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We met Bernard briefly when were trying to close on a car, in the short time we interacted he established himself as a great sales manager eager to work with the customer to close the deal. Bernard also car, in the short time we interacted he established himself as a great sales manager eager to work with the customer to close the deal. Bernard also followed up with me later once the transaction was over and made sure we are happy with our purchase. I appreciate Mercedes of Natick having great personal like Bernard and his team. Definitely we will come back for future purchases and looking forward to see Bernard growing in his career. Thanks Bernard. (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More

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Jonny Pham is passionate about his job. He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping custom He thoroughly explained to us for two hours about the Mercedes features and helped us program it. Jonny takes great satisfaction from helping customers and demystifying the headen car features. He is well mannered, great people skills, detail oriented and overall a great person. Jonny is an asset to any company he works at because from the 2 hour interaction with him I realized his traits. I would recommend increasing Jonny’s responsibilities and let him have his own team to train. Or let him train the sales reps to explain how the cars operate. Thanks Jonny you’re a rock star! (Kudos to the whole team, Saena & Bernard from sales, Jonny from technical training, Frederick Romsey from service department, Yatin from sales/finance) More

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Great service and good communication so I knew exactly what was going on with my car. what was going on with my car. More

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I have been buying and leasing cars from them for 25 years. They’ve a Ways been professional and easy to deal with. There service is outstanding. years. They’ve a Ways been professional and easy to deal with. There service is outstanding. More

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Fred is exceptionally helpful. Explains what repairs are done needed on car if any while undergoing maintenance. Explains what repairs are done needed on car if any while undergoing maintenance. More

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It used to be friendly and customer oriented. That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another That got lost during the last two years. I have been a customer since 1999 and, it seems, it means nothing. I already got my wife a car from another dealership. When my lease will end later on this year I’ll be going there too. Generally, the current management team is busy managing their job security. They could care less for their customers. Too bad. More

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The service is great. Fred seemed to really care and I appreciated the follow up Fred seemed to really care and I appreciated the follow up More

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The service team at MB Natick are a premium service provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. provider. They are an Important part of my Mercedes ownership experience. When I need them they make things happen. More

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Fred Romsey is an outstanding service rep. There is excellent attention to detail and he is very responsive. There is excellent attention to detail and he is very responsive. More

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