Happy as always to service my car at Mercedes Benz of
Natick with the best care ever from my advisor Fred Romsey and the technicians .
Natick with the best care ever from my advisor Fred Romsey and the technicians .
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by rrzahr
Apr 15, 2021 -
Mercedes-Benz of Sudbury responded
rrzahr - Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Fred. We value your business and hope to see you again soon! - Mercedes-Benz of Natick team
Scott Masterson and the staff at Mercedes-Benz of Natick
were outstanding. Scheduling was simple, and they took the time to walk me through software updates and more.
were outstanding. Scheduling was simple, and they took the time to walk me through software updates and more.
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by Tom C
Other Employees Tagged:
Brian Breidegam
, Luis Aguasvivas, Abdul Khalid, Scott Masterson
Apr 13, 2021 -
Mercedes-Benz of Sudbury responded
Tom C - Thank you so much for the wonderful review. Scott is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Friendly, efficient and timely. Loaner ready for use upon
dropping off vehicle. Vehicle properly vacuumed and washed after service. Excellent service from the service department
dropping off vehicle. Vehicle properly vacuumed and washed after service. Excellent service from the service department
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by LeCactus
Other Employees Tagged:
Brian Breidegam
, Luis Aguasvivas, Abdul Khalid, Scott Masterson
Apr 13, 2021 -
Mercedes-Benz of Sudbury responded
LeCactus - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with our service team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Mercedes-Benz of Natick team
I was a little confused about the service I need when I
made the reservation over the phone. Fred quickly sorted it out and helped me through the work and beyond. Outstanding service experience!
made the reservation over the phone. Fred quickly sorted it out and helped me through the work and beyond. Outstanding service experience!
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by John Z.
Mar 30, 2021 -
Mercedes-Benz of Sudbury responded
John Z. - Thank you for providing us with this great feedback! Fred is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs! - Mercedes-Benz of Natick team
Fred Romsey is the reason I bring my car to this
dealership. His knowledge and expertise in the older Mercedes is why I bring my car here rather than a "specialty dealership". I purchased my car a
dealership. His knowledge and expertise in the older Mercedes is why I bring my car here rather than a "specialty dealership". I purchased my car at this dealership in 1996.
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by MB
Mar 18, 2021 -
Mercedes-Benz of Sudbury responded
MB - First we would like to thank you for your loyalty to our dealership. Secondly, thank you for taking the time to write this review. Fred's commitment to excellence is always in the forefront and we're so glad that was reflected in your experience. We truly value your business and hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Natick team
Shop and personal all top knotch. Parking lot immaculate
building same . all personal same. Nice job .keep up the good work.thank you all for your commitment.
building same . all personal same. Nice job .keep up the good work.thank you all for your commitment.
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by John
Other Employees Tagged:
Scott Masterson, Bill Lawson
Jan 25, 2021 -
Mercedes-Benz of Sudbury responded
John - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Natick experience. We're so pleased to hear that our team proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Natick team
The service area is very professional. The staff is
always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You ma
always friendly, service coordinators helpful. This was my second time dealing with Fred and he is always pleasant, informative and helpful. You make it so easy.
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by dms971
Dec 28, 2020 -
Mercedes-Benz of Sudbury responded
dms971 - Thank you for posting such an awesome review! We appreciate you taking the time to share your experience with Fred and the rest of our team. A terrific guest experience is what we aim for each and every time and Fred is truly a testament to that. Thank you for your business and we look forward to serving your automotive needs for many more years to come! - Mercedes-Ben of Natick team
Always great service and amazing attention to destabilize
in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles
in every aspect I would recommend the Mercedes benz of Natick to anyone that has luxury vehicles
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by alcimateo
Other Employees Tagged:
Brian Breidegam
, Luis Aguasvivas, Abdul Khalid, Scott Masterson, Savannah Silva
Dec 24, 2020 -
Mercedes-Benz of Sudbury responded
alcimateo - Thank you so much for your feedback on your recent experience with our service department! We take pride in providing exceptional customer service and we're so happy our team was able to do exactly that. Thank you for your comments and your continued loyalty! - Mercedes-Benz of Natick team
I've known Fred Romsey for well over 30 years and have
always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent
always requested him as a Service Advisor. Fred is knowledgeable of every aspect of the Mercedes vehicle and has always provided me with excellent service.
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by cathybelliduffy
Dec 22, 2020 -
Mercedes-Benz of Sudbury responded
cathybelliduffy - Thank you! The return of a previous customer is the ultimate compliment! We are very flattered and we value your loyalty to our team and to Fred. Thank you for your continued business and please let us know if there is anything we can help you with! - Mercedes-Benz of Natick team
They always are courteous and helpful. Would not go
anywhere else. Service is always top notch there. I feel like they truly want to help me.
anywhere else. Service is always top notch there. I feel like they truly want to help me.
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by johnsten
Dec 22, 2020 -
Mercedes-Benz of Sudbury responded
johnsten - Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future! - Mercedes-Benz of Natick team