Fred Thomas | Page 2

I hesitate to leave this review as I don’t know what good it will do me, further wasting my time on top of what Ford Service at Phil Long Chapel Hills has already done but this is literally the only recourse it will do me, further wasting my time on top of what Ford Service at Phil Long Chapel Hills has already done but this is literally the only recourse I have. I have three recalls on my 2017 Ford Explorer that require a Ford Dealership to address. I scheduled my appointment 3/15 through their service website and immediately received the automated email acknowledging my submission. The appointment also says they’ll contact me—they didn’t. So, I called the day before the appointment just to make sure everything was good to go. I talked with a lady on the phone whom I had to provide all of the same information as I did via the website, i.e. three recalls needing service, all of my contact information and all of the vehicle information (as if my appointment was being made just now) but she confirmed my appointment and that Alex would be ready for me tomorrow. So, I get up and make sure I’m there 15 minutes before the appointment in full respect of their time. The first greeter was nice and accommodating and let me know he would tell Alex I was here. I wait for another couple minutes when someone else comes over to say, “Alex, wants to know why you’re here?” I repeat the same mantra. “OK, I’ll let him know.” Then he returns to say, “ Alex, will be with you in a few minutes.” Alex strolls over shortly after and says something along the lines of “you made your appointment online right?” Which I did and he said, “Yeah, we’ve been trying to reach you at the number you had on file because we don’t have a recall tech here on Saturdays.” I say that’s bull**** and also I called yesterday and talked to your service line and they confirmed my appointment and everything is good to go.” Alex repeats they don’t have a tech here and they can get me rescheduled…and I say “What good does that do, I scheduled this one?” The problem with recalls is that you have to go a Ford Dealership to get them fixed, which is already inconvenient. That is complicated by the fact that Phil Long owns all of the Ford Dealerships in the area—meaning same levels of standards and same support or lack thereof throughout the region. I love my Explorer. I loved my last Explorer. But I HATE having to get service done at Phil Long Ford. To top it off, I have to do everything myself. I made the appointment online, had to provide all of the standing recall notice numbers. I had to follow up to make sure the appointment was actually scheduled. And then I had to drive there to learn that recall techs are only there Monday-Friday. Now multiply that by all other “service” I pay for and one can appreciate why this would be so frustrating. You can do better, you should do better! More

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Trey C. made my sales experience extremely easy and was very helpful! Bought a new Ford Edge and I love it. very helpful! Bought a new Ford Edge and I love it. More

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We reserved a Mach E in December of 2019, placed the order in June of 2021 and received it in October of 2021. The dealership was professional and helpful and the finance manager was wonderful to work order in June of 2021 and received it in October of 2021. The dealership was professional and helpful and the finance manager was wonderful to work with (which is unusual in my experience). The only con of the process was that the salesperson gave a very positive response to a request and then came back and said it couldn't be done (although it was for an unusual 'longshot' request). The rating on Fred Thomas required by this rating website is arbitrary since we never worked with him. More

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Whatever you do do not buy a car from Phil long do not do what I did and say oh you have a warranty.. it doesn’t matter the parts department has no parts the service department sucks. My brother bought a tru what I did and say oh you have a warranty.. it doesn’t matter the parts department has no parts the service department sucks. My brother bought a truck they changed the oil the first time and blew the engine because they put the wrong amount oil in. I went six months freezing my xxx off in the winter because I didn’t have a simple blender motor and even if they did they had to disassemble half of the truck to put it in. Took them a month to get a blender motor. Then I brought my truck in to get a hose put in under warranty while I was on vacation in Tennessee. A tow truck driver from swyft towing backed into it move my truck across the parking lot. When I got back home, Phil Long told me I had to take care of it they didn’t give me a lender vehicle they didn’t even say sorry that my vehicle got destroyed in their care. Also, they didn’t even put the xxxx hose on!I’m still dealing with the insurance company who’s trying to charge me $1000 because the tow truck company & Phil Long doesn’t want to pay for it. I get the privilege of hiring a lawyer so that I could barbecue their xxx! They are the worst I’ve never seen anywhere. I now go to Larry H Miller Ford in Longmont and that’s where I will buy my next truck. Phil long is the worst by far and if you want to have problems and you want to have a vehicle that you can’t get parts for and you might consider them otherwise….Buy a Toyota. More

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Well, this dealership is working hard to maintain their negative image. We went to Phil Long Used cars Monday August 16, 2021 for a used vehicle and the process was working smoothly with negotiation and al negative image. We went to Phil Long Used cars Monday August 16, 2021 for a used vehicle and the process was working smoothly with negotiation and all that is involved in a vehicle purchase. Once an agreement was made the lies began…. I had been told earlier in the discussion that there was a second key (which would be recovered for me prior to my leaving that night). I was also told they would detail the car and fill the tank. After I finished with the finance department I was told by my salesman, Gabriel, that the key was locked up in an inaccessible area and that they would have to overnight it to me the next day. Having no other recourse, I agreed and went home believing what they said to me. When I got in the truck there was 1/2 tank, grateful for but if you say fill the tank, FILL THE TANK! The day after the purchase, I am at home (1.5 hours from the dealership which they are well aware of) when I receive a call from my salesman that they DO NOT have a second key for this vehicle. Now I am becoming quite upset and really just want to take the vehicle back when they say they will overnight a key fob that we can take to any dealership for programming (an hour away) or I can contact them and they will talk me through the programming instruction. So, at this point we don't have high hopes in them following through and actually sending the key. It would be great if they did, they provided an amended "we owe" via text image to illustrate that they will follow through but I am not holding my breath. The second issue didn't come to my attention until after the fact when I was reading reviews regarding this dealership. A couple of previous customers had written that this dealership gives you a printout from the National Transportation and Safety Board, with regard to the vehicle you are purchasing, that lists recall information… BUYER BEWARE: this report says 0 recalls. I went to the FORD website yesterday and entered the VIN for the vehicle I purchased and there was 1. Thankfully this recall was listed as being handled in the Carfax maintenance section however, if I hadn't followed up my experience with reading about where I went, I would have never know to even check! Now, I WILL consider updating/amending this review should they come through with the second key as they stated. It is just so sad they resort to lies and customer deception to sell vehicles but I guess they maintain their shyster reputation and feel the need to uphold it. 8/18/2021: Amendment to this posting… received a blank replacement Intelligent key today from Phil Long Ford. More

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how to begin when a very important pc of information was not disclosed at the time. That there are fees & taxes when brings bck a leased vhcl. Doing what is right for Customer was not priority not disclosed at the time. That there are fees & taxes when brings bck a leased vhcl. Doing what is right for Customer was not priority More

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I LOVE my vehicle, but I HATE the deal I got from hardline negotiations with Phil Long Ford. They had the vehicle I wanted (2017 Toyota Tacoma Off-Road, in INFERNO color), and they took advantage of hardline negotiations with Phil Long Ford. They had the vehicle I wanted (2017 Toyota Tacoma Off-Road, in INFERNO color), and they took advantage of my desire for this vehicle to make loads of money off me coming and going. I paid only around $1000 less than the Tacoma sold for NEW (3 1/2 years ago, 68K miles), and they low-balled my trade-in vehicle (2007 Toyota FJ Cruiser). They argued the "tight" used vehicle market to keep my price high on the Tacoma, and when I tried to say the same would apply to my FJ Cruiser, the floor manager didn't budge. They listed it for $7,500 above my trade-in allowance within 24 hours of my sale, and it was gone (likely at that high price) in less than a week. I know I'm not supposed to let the dealer know how much I want something, but they still took advantage of an early-retired veteran. More

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We had the best experience when we bought our Ford F150 last weekend. We will absolutely go there again if we need to buy another vehicle in the future. last weekend. We will absolutely go there again if we need to buy another vehicle in the future. More

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Very exhausting process. Had to wait for the salesman for over an hour. Salesman knew little about the vehicle. Spent too much time trying to negotiate a deal just to have finance change everything. Finance over an hour. Salesman knew little about the vehicle. Spent too much time trying to negotiate a deal just to have finance change everything. Finance was very pushy and belittling. Overall process took over 5 hours. I’m never going to a Phil Long dealer again. More

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I bought a Chevy Trax from the dealership. There was a crack along the bottom of the front windshield the whole way across. They said they were going to fix that. I have now had the car for several months crack along the bottom of the front windshield the whole way across. They said they were going to fix that. I have now had the car for several months I've left several messages to the manager and to my salesman when no one returning my calls. I would not recommend buying a vehicle from them once you buy it they will not do what they say they're going to do. I do believe it is illegal for them to sell a car with a cracked front windshield as well. More

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