GARLAND ROBINSON | Page 17

I purchased my car from your dealership (back in 2018). Since then, I've made it a habit to take my car to Shottenkirk for any and every service I need for my car. Your staff is very, very friendly, and Since then, I've made it a habit to take my car to Shottenkirk for any and every service I need for my car. Your staff is very, very friendly, and a pleasure to speak with. Whereas a lot of car repair companies make it their habit to upsell maintenance, Shottenkirk simply does not do that. Yes, they'll recommend replacing a filter, or getting a front-end alignment, but, they have never tried to tell me that I need major work done. For example, I took a Ford Mustang (that I drove) to Firestone once to get my radiator flushed. They told me that they couldn't do it because I had a head gasket leak! This turned out to be totally false! Well, (anyway), I really appreciate how I am treated at Shottenkirk. Your maintenance department does great work and does so quite fast! More

by simpsond0 Verified Customer Verified Customer

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My service experience today for a mail in my tire was a nice surprise much improvement from the last year or so. nice surprise much improvement from the last year or so. More

by BSKLEWIS Verified Customer Verified Customer

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Pleased with the service, was quick and communicated regarding what needed to be done, was done quickly regarding what needed to be done, was done quickly More

by JAMGREG01 Verified Customer Verified Customer

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The service was good as always and everybody was very friendly. The work on my vehicle was done in a timely manner. friendly. The work on my vehicle was done in a timely manner. More

by Ihecker Verified Customer Verified Customer

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Always pleased with timeliness and thoroughness of workmanship and Garland’s summary of work accomplished and alternative considerations. workmanship and Garland’s summary of work accomplished and alternative considerations. More

by JamesVick Verified Customer Verified Customer

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Oil change took 1. 5 hours after I was the first one there. Left all the tools out in the back of the 4Runner and did not reset the oil life. 5 hours after I was the first one there. Left all the tools out in the back of the 4Runner and did not reset the oil life. More

by COWEN2 Verified Customer Verified Customer

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Service continues to be a strength of this dealership. Repairs and maintenance are always well done. Repairs and maintenance are always well done. More

by gpulver Verified Customer Verified Customer

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Excellent customer service they made sure I was taken care of properly. Wonderful experience will recommend to my friends. care of properly. Wonderful experience will recommend to my friends. More

by TMADDEN12 Verified Customer Verified Customer

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Very friendly place. Seemed to be genuinely concerned for customers. Was my first time to vist the service department at this facility. Seemed to be genuinely concerned for customers. Was my first time to vist the service department at this facility. More

by GEORGEBEARD55 Verified Customer Verified Customer

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Wonderful, attentive service from the moment I pulled up! Garland greeted me, pulled my service records, discussed service options, and got my vehicle attended to right away. She also advised me on other ser Garland greeted me, pulled my service records, discussed service options, and got my vehicle attended to right away. She also advised me on other service recommendations, then expedited my service. Greatly satisfied with the experience! More

by TWAYNET Verified Customer Verified Customer

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