GARLAND ROBINSON | Page 28

I called to set an appointment for a recall on my vehicle and I was told they could get the vehicle in to fix the problem. I was told it would take 2 - 4 hours to correct the problem. I received a call an h and I was told they could get the vehicle in to fix the problem. I was told it would take 2 - 4 hours to correct the problem. I received a call an hour later and was told they ordered the parts the fix the recall but they could not access the wiring harness because I have a grill guard on the truck. They could take the grill guard off for about $500 or I could remove it myself. So they did not have the parts to fix it as I was told. It is a recall so they wanted to charge me to remove something on the outside to fix something on the inside. The last time I took a vehicle there was to get an oil change and the vehicle came back with some bolts missing out of the skid plate. I believe this will be the last visit to Shottenkirk for me. I also applied for a job there to help with these types of problems but I never heard back from them for consideration for the position. I do not understand a place that has this many problems but will not take action to correct them. I doubt their business will hurt from me not returning and I hope the service changes for the better but I would advise caution when using their services. But a shout out to them for washing my truck. that was nice. More

by Kshelton Verified Customer Verified Customer

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It takes too long to change the oil. Will probably go to quicklube next time. Will probably go to quicklube next time. More

by DGHOLMES59 Verified Customer Verified Customer

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Work was done on time as promised, even through parts were ordered from Fort Worth. Front brake redo with oil change with original toyota parts, no problems, a summary of all work done, and a smooth sto were ordered from Fort Worth. Front brake redo with oil change with original toyota parts, no problems, a summary of all work done, and a smooth stopping SUV. No complaints More

by RHAGG13 Verified Customer Verified Customer

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I like the everything about the place except when I realized I was always waiting in the dealership for a couple hours to get only the tires rotated. I Love Toyotas, I have three. If I buy another I wo realized I was always waiting in the dealership for a couple hours to get only the tires rotated. I Love Toyotas, I have three. If I buy another I won't buy the maintenance plan. Ever. This goes for the Toyota dealers on the planet. More

by TURBOSKYYY Verified Customer Verified Customer

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Garland took care of all of my vehicle needs and had the car ready in no time. It had even been washed . car ready in no time. It had even been washed . More

by J_LGN82 Verified Customer Verified Customer

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Took my Avalon in. They ran it through the scanner to find out what part I needed ordered part from Houston which arrived the next morning. Installed the part and calle They ran it through the scanner to find out what part I needed ordered part from Houston which arrived the next morning. Installed the part and called me it was ready. More

by SPECKLESESPRIT53 Verified Customer Verified Customer

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My first time here after moving to this area. Everyone was very nice and although it took slightly longer than predicted it was a relatively pleasant waiting experience due to the comfy recliners Everyone was very nice and although it took slightly longer than predicted it was a relatively pleasant waiting experience due to the comfy recliners and WiFi. Price was much higher than I paid at my previous dealership. More

by TXSQUIRRELFISH Verified Customer Verified Customer

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I have bought my last two cars and the dealerships has done well in helping me keep them running. The prices have been and the workmanship has been excellent. Glad they are here and close. done well in helping me keep them running. The prices have been and the workmanship has been excellent. Glad they are here and close. More

by NORM9 Verified Customer Verified Customer

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Kept me informed on service appointment and additional services required. Also pulled records from previous dealership for review. Service adviser was nice, polite and knowledgeable. services required. Also pulled records from previous dealership for review. Service adviser was nice, polite and knowledgeable. More

by HOLIAN.MARK Verified Customer Verified Customer

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Took my Toyota in for state inspection an put a panel back on that was accidentally kicked off. Service was fast and courteous. I was not charged for putting the panel back on. back on that was accidentally kicked off. Service was fast and courteous. I was not charged for putting the panel back on. More

by TD_TURNER56 Verified Customer Verified Customer

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