GARLAND ROBINSON | Page 53

Had very excellent help and service. Fixed everything Had very excellent help and service. Fixed everything that I needed to be done. Garland made sure that I was kept up to date on my vehicle status. S Had very excellent help and service. Fixed everything that I needed to be done. Garland made sure that I was kept up to date on my vehicle status. She did great. More

by RICHARDTAUBINGER Verified Customer Verified Customer

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They did not rotate the tires on vehicle because I forgot to give them the tire lock. This is not there fault but as a customer service ..1 They should have looked at the service rep. Should have looked at t to give them the tire lock. This is not there fault but as a customer service ..1 They should have looked at the service rep. Should have looked at tires and asked for the wheel lock or 2 They could have called and asked where it was instead of just not doing it. That is why they were given 3 stars. Nothing bad but not expecting anything more. More

by RESHULTZ123 Verified Customer Verified Customer

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Garland is always there to help me and takes care of all my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always the my vehicle needs. She also reminds what to expect at the next service . Polite and courteous at every visit. Cari at the cashiers desk is always there to great me and she can also answer just about any last minute question that might pop up. She has been there as long as I have been using the dealership. If memory serves me right I am coming up on 8 years now. They can service your non Toyota brand vehicles too. More

by J_LGN82 Verified Customer Verified Customer

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I give my salesman Oscar Black 5 stars but everything after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not told about, which would be ok IF my wiper fluid wasn’t bone dry when I got the truck home, & I had to buy 4 valve stem caps, and my maintenance light wasn’t coming on the very week that I purchased the truck! Then a month later first good rain we had, my driver side wiper fell apart! Called & asked to speak w/ a GM, was told “I will personally hand him this note” well that was 2.5 months ago & no one has called me back to this day!! So, 4 days ago I take my truck in for an oil change, I informed the girl checking me in of my dissatisfaction & she was snarky to me about it saying “I’m sorry you had a problem w/ your salesman” Then says “‘maybe you should’ve called us” told her I DID, and she just blew me off! Get my truck back in 45 minutes from oil change & tire rotation, get out on the hiway that runs in front of the dealership, reach 55mph & my steering wheel starts shaking so I turn around immediately & take it back, same girl looks out the window from her desk, sees me pull up & rolls her eyes & tells someone else to come to me! Then they talk to me like I’m dumb, so I go inside & ask for someone in charge, guy points to the service manager & same girl is in there telling him about me! So, he offers to take a ride w/ me to see what I’m taking about!! He says “oh the tires are probably out of balance” UMMM, THAT’S PART OF A TIRE ROTATION!! At least in every tire shop I’ve ever been to anyway!! This time it takes them an HOUR just to balance my tires! I also posted a bad review on their Facebook page the day I called & asked to speak to a general manager & my wiper fell apart, also to this day NO RESPONSE!! Sad thing is, we were going to buy my husband a new Tundra from this same dealership since it is the closest to our house, needless to say, we got his truck from DALLAS!! They lost a $52,000 sale because of the way I was treated! And on Saturday, we will be taking his truck to Brownwood for his oil change! We do not trust Shottenkirk AT ALL!! Service AFTER the sale is what brings people back, they need to learn that! More

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Great service especially being short on staff friendly and prompt with recommendations of wiper blade replacement price was reasonable. I will let them service my vehicles in the future. and prompt with recommendations of wiper blade replacement price was reasonable. I will let them service my vehicles in the future. More

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I am always impressed with Garland, service advisor at Schottenkirk Toyota. She’s always the first advisor to check on what is needed. She has a great attitude and represents the dealership in a positive Schottenkirk Toyota. She’s always the first advisor to check on what is needed. She has a great attitude and represents the dealership in a positive manner. More

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Service Advisor Garland Robinson was very friendly, competent and efficient. Repairs were completed on time as discussed and at a fair price. Several other people with whom I had contact were also very competent and efficient. Repairs were completed on time as discussed and at a fair price. Several other people with whom I had contact were also very attentive and helpful. Thanks to all. More

by SONNYMURPHY Verified Customer Verified Customer

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Rotated my tires but then did not air them up to the required pressure. Said they checked all the fluids and inspected everything but did not fill washer fluid. required pressure. Said they checked all the fluids and inspected everything but did not fill washer fluid. More

by MHOLLY01 Verified Customer Verified Customer

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My main reason for service was to have my oil changed after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of no oil change. To get the oil changed I waited 45 minutes longer than the 1 1/5 hours already waited. Garland did not apologize and acted like it was no big deal. It was to me. An apology goes a long way. More

by MHBD Verified Customer Verified Customer

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I have been to this dealership twice and I thought my tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that wa tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that was doing it for free without me asking for it. More

by GOMEZRODFERNANDO Verified Customer Verified Customer

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