GARLAND ROBINSON | Page 54

Had oil change appointment. Should be able to service appointments on time. Should not have to be there for 1 1/2 to 2 hours appointments on time. Should not have to be there for 1 1/2 to 2 hours More

by MULECRAZY1 Verified Customer Verified Customer

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The price wasn’t comparable to the service that was provided. I sent to much money for some one to tell me that my gas cap was loose. provided. I sent to much money for some one to tell me that my gas cap was loose. More

by HAYNESFA12 Verified Customer Verified Customer

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Great service Friendly Service Representative. Overall interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time More

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Finance was excellent. Part of the deal was for two Finance was excellent. Part of the deal was for two free oil changes at no charge. Hannah said she would get me vouchers but have not heard back f Finance was excellent. Part of the deal was for two free oil changes at no charge. Hannah said she would get me vouchers but have not heard back from her. I was told that the pick-up had been fully serviced before delivery. I don't believe that to be the case since the maintenance reminder light came on just a few days after the purchase. I got under the vehicle and it was obvious that the oil had not been changed since you can plainly see the filter is covered with dirt and oi that has been on it for quite some time and the oil is very dark. I called and spoke to Garland Robinson in the service department to see if she could provide any details about the last service, she told me to call the Weatherford dealer. It was also brought to her attention that the tailgate will not open. I would think that it should have been mentioned that it does not open. She told me to contact Ford. This is probably not one of happiest endings to take place at Shottenkirk Toyota in Granbury. More

by soonerborn1965 Verified Customer Verified Customer

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Fast and easy pulled up dropped my car of for service issue picked it back up in a few hours really nice and helpful. Easy. issue picked it back up in a few hours really nice and helpful. Easy. More

by CHARLOTTE.MANN499 Verified Customer Verified Customer

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I used the service department . The mechanic tried what he suspected was causing my car to kind of roadwalk. He suspected it was too high tire pressures. He said the 4 tires had too much pressure. He relea he suspected was causing my car to kind of roadwalk. He suspected it was too high tire pressures. He said the 4 tires had too much pressure. He released the pressures and said that fixed it. However, the problem is still there. I will be returning it soon. More

by MESSAGEFORDALE Verified Customer Verified Customer

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I had a great experience with this dealer ship in Grandbury for they were very helpful, friendly,courteous,and fast at getting my vehicle ready Grandbury for they were very helpful, friendly,courteous,and fast at getting my vehicle ready More

by JUDYW775 Verified Customer Verified Customer

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From the service rep to the cashier, everyone was super nice, efficient, and a true asset to the Shottenkirk team. Thank you for being in Granbury! nice, efficient, and a true asset to the Shottenkirk team. Thank you for being in Granbury! More

by RSGMCD Verified Customer Verified Customer

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The service manager was great and the clerk who took my payment was very courteous! Oscar was great as always ! Love the team and will be back! payment was very courteous! Oscar was great as always ! Love the team and will be back! More

by TREYANDBRITTNEY Verified Customer Verified Customer

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Easy setup to get my vehicle inMy service advisor is Easy setup to get my vehicle in My service advisor is great and professional She handles anything and everything that needs to be with no complicat Easy setup to get my vehicle in My service advisor is great and professional She handles anything and everything that needs to be with no complications Also my vehicle is always taken care of in a timely manner More

by JDMAZACJR Verified Customer Verified Customer

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