GARLAND ROBINSON | Page 54

My main reason for service was to have my oil changed after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of after 10K miles. Secondly a tire rotation. Garland decided I did not need an oil change and did not consult with me. When checking out, I learned of no oil change. To get the oil changed I waited 45 minutes longer than the 1 1/5 hours already waited. Garland did not apologize and acted like it was no big deal. It was to me. An apology goes a long way. More

by MHBD Verified Customer Verified Customer

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I have been to this dealership twice and I thought my tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that wa tire rotation was being completed. I wasn't expecting for the dealership to do it but at least a recommendation. I'm coming from a dealership that was doing it for free without me asking for it. More

by GOMEZRODFERNANDO Verified Customer Verified Customer

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Had oil change appointment. Should be able to service appointments on time. Should not have to be there for 1 1/2 to 2 hours appointments on time. Should not have to be there for 1 1/2 to 2 hours More

by MULECRAZY1 Verified Customer Verified Customer

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The price wasn’t comparable to the service that was provided. I sent to much money for some one to tell me that my gas cap was loose. provided. I sent to much money for some one to tell me that my gas cap was loose. More

by HAYNESFA12 Verified Customer Verified Customer

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Great service Friendly Service Representative. Overall interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time interaction with dealer was a good experience The young lady who was on service desk was great. Good feedback during wait time More

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Finance was excellent. Part of the deal was for two Finance was excellent. Part of the deal was for two free oil changes at no charge. Hannah said she would get me vouchers but have not heard back f Finance was excellent. Part of the deal was for two free oil changes at no charge. Hannah said she would get me vouchers but have not heard back from her. I was told that the pick-up had been fully serviced before delivery. I don't believe that to be the case since the maintenance reminder light came on just a few days after the purchase. I got under the vehicle and it was obvious that the oil had not been changed since you can plainly see the filter is covered with dirt and oi that has been on it for quite some time and the oil is very dark. I called and spoke to Garland Robinson in the service department to see if she could provide any details about the last service, she told me to call the Weatherford dealer. It was also brought to her attention that the tailgate will not open. I would think that it should have been mentioned that it does not open. She told me to contact Ford. This is probably not one of happiest endings to take place at Shottenkirk Toyota in Granbury. More

by soonerborn1965 Verified Customer Verified Customer

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Fast and easy pulled up dropped my car of for service issue picked it back up in a few hours really nice and helpful. Easy. issue picked it back up in a few hours really nice and helpful. Easy. More

by CHARLOTTE.MANN499 Verified Customer Verified Customer

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I used the service department . The mechanic tried what he suspected was causing my car to kind of roadwalk. He suspected it was too high tire pressures. He said the 4 tires had too much pressure. He relea he suspected was causing my car to kind of roadwalk. He suspected it was too high tire pressures. He said the 4 tires had too much pressure. He released the pressures and said that fixed it. However, the problem is still there. I will be returning it soon. More

by MESSAGEFORDALE Verified Customer Verified Customer

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I had a great experience with this dealer ship in Grandbury for they were very helpful, friendly,courteous,and fast at getting my vehicle ready Grandbury for they were very helpful, friendly,courteous,and fast at getting my vehicle ready More

by JUDYW775 Verified Customer Verified Customer

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From the service rep to the cashier, everyone was super nice, efficient, and a true asset to the Shottenkirk team. Thank you for being in Granbury! nice, efficient, and a true asset to the Shottenkirk team. Thank you for being in Granbury! More

by RSGMCD Verified Customer Verified Customer

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