GARLAND ROBINSON | Page 62

All the repairs were made in a very timely manner. I appreciated them locating a local part so that the work would be done that day. appreciated them locating a local part so that the work would be done that day. More

by MELANIELONG Verified Customer Verified Customer

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I brought my 2019 RAV4 in for schedule sservice. I I brought my 2019 RAV4 in for schedule s service. I already knew that I would be satisfied from the the moment I was greeted by your professional and I brought my 2019 RAV4 in for schedule s service. I already knew that I would be satisfied from the the moment I was greeted by your professional and courteous staff in the Service Dept. From the service rep to the technicians to the receptionist. I had been a Treat to continue to bring my vehicle to Shottenburg. Thank you! Much continuous Blessings to all the staff at your dealership. More

by IBWILLIAMS351 Verified Customer Verified Customer

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First, when I pulled up to the service bay I waited probably 5 minutes and nobody came out to help me. I had to go in and ask the lady at the counter if she could get some one to help me. After they ha probably 5 minutes and nobody came out to help me. I had to go in and ask the lady at the counter if she could get some one to help me. After they had finished working on my truckI saw them pull up and leave it in the drive. I waited for a while to hear my name called but had to find someone and ask if they were finished with my truck. More

by PTTOWNLEY Verified Customer Verified Customer

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This was a better visit than the previous one. The new dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but dealer is improving. I walked the lot considering another vehicle but was never approached by a sales rep. The inventory was low on new vehicles but used replaced the spaces. ? More

by GAUSS_BRIAN Verified Customer Verified Customer

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Brought car in for service.Oil handprints on interior. I took it back & Garland cleaned it herself. When I got home from that, found black mask with nasal hairs in floorboard. Garland did good, Service guys took it back & Garland cleaned it herself. When I got home from that, found black mask with nasal hairs in floorboard. Garland did good, Service guys need to be a little more observant. More

by 1FELLER Verified Customer Verified Customer

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I brought my car in for service at 930 am on Sat 8/15 and asked if they could try to buff out a scratch on the driver side rear door as well as the maintenance required. They sent it to body shop first and asked if they could try to buff out a scratch on the driver side rear door as well as the maintenance required. They sent it to body shop first and around 10am the service attendant told me they buffed out the scratch and it was on service now. At 1045 am I asked them what was taking so long and they were not sure where it was and then one of them said they sent it back to body. I had been there for an hour and fifteen minutes and they didn't even have it serviced. I'm not angry I just feel like it was poor service. More

by THINKFREE.DD Verified Customer Verified Customer

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I had purchased a new Toyota, and the state inspection was not up to date. I brought the vehicle back for inspection in order to complete state registration process. was not up to date. I brought the vehicle back for inspection in order to complete state registration process. More

by SASTEED1946 Verified Customer Verified Customer

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Great customer service! Friendly, helpful staff. Regular service was provided without an appointment in record time. Fast, easy, convenient with premium customer service. I'll use them every time! service was provided without an appointment in record time. Fast, easy, convenient with premium customer service. I'll use them every time! More

by JTTEXAS Verified Customer Verified Customer

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Two Year Scheduled Service Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspectio Set up appointment and arrived on time. Great experience with service person. Took approximately 1-hour and a half which also included state inspection and I was on my way. VERY PLEASED More

by GRANBURYWOOD Verified Customer Verified Customer

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Oil drain plug left very loose Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil a Tech left oil drain plug very loose, not even finger tight. If we'd left for Albuquerque yesterday the plug would have vibrated off, drained all oil and left us stranded on a 100 degree desert roadside and maybe wrecked the engine for $6000 or so. Lucky we found a 2x2 oil pool on floor this morning. Called and asked to speak to service manager at 0915 this morning. Receptionist said I would get a call back. Six hours later and no call. This is about attention to detail. Oil change/tire rotation techs may not be the highest paid but they may have the most impactful job in Service. Loose lugs = loss of wheel at high speed. Loss of an oil plug or loose filter could wreck an engine. More

by tpayne21 Verified Customer Verified Customer

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