Gabriel Hernandez | Page 12

Shockingly surprised how professional and easy the experienc I must say. This by far was the best buying experience. I was skeptical at their power train warranty that they offer as not many other establishments I must say. This by far was the best buying experience. I was skeptical at their power train warranty that they offer as not many other establishments know of that let alone offer it. But Gabe assured me and Frank the Finance Mgr showed me in writing that it was in fact the real deal. As far as the vehicles that Novak offers. It would be very difficult to find another dealer. That can offer the selection and quality. So yes the best purchasing experience yet. Will return to purchase another vehicle. When the time is right Thanks again More

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Beautiful show room and great sales people Everyone was so friendly and helpful, Gabe and Greg really helped me find a car I loved! I didn’t even know what I wanted going in but I got everythin Everyone was so friendly and helpful, Gabe and Greg really helped me find a car I loved! I didn’t even know what I wanted going in but I got everything I wanted in one car, so I am very happy! The showroom is beautiful there is something for everybody and the process of buying a car was so much easier then my past experiences! More

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Very friendly and smooth purchase experience Highly recommend this dealership, the sales person Gabriel is professional and friendly, same as the financial manager. Car is good quality, reasonabl Highly recommend this dealership, the sales person Gabriel is professional and friendly, same as the financial manager. Car is good quality, reasonable price and clean. More

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Review No hidden fees like prep charges or fees to. Certify vehicle. Fair prices and all vehicles are in excellent condition. I would recommend to anyone b No hidden fees like prep charges or fees to. Certify vehicle. Fair prices and all vehicles are in excellent condition. I would recommend to anyone buying a used car. More

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Friendly and Professional. Great Experience. Very Friendly and professional staff. Place is amazing and gives you that family atmosphere. They don't put any pressure on you. Gabriel was great to Very Friendly and professional staff. Place is amazing and gives you that family atmosphere. They don't put any pressure on you. Gabriel was great to deal with and very helpful. I would highly recommended you visit this dealership if your looking for a used vehicle. More

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Solid Experience and Would Recommend Purchased a Challenger SRT just the other day. Worked with Gabriel Hernandez. Gabe was cool with me from day 1 and was ready for the appointment o Purchased a Challenger SRT just the other day. Worked with Gabriel Hernandez. Gabe was cool with me from day 1 and was ready for the appointment on time. Treated me and my girlfriend with respect throughout the process. Zero 'pushing' or pressure. Chatted us up afterward and walked me though the car's features even as I was ready to leave. No hustling, no rushing. Good kid and I hope he reads this and knows how much I enjoyed going through the process with him. Showroom, as you'll see in other reviews, is pretty impressive and well-kept. Car was in good condition with no hidden gimmicks or surprises. Test drive was literally a cruise around the block and the area is very busy so keep that in mind if you have expectations about testing the car's performance. Key note here - I did NOT finance through them. I did all that ahead of time and recommend that to just about anybody. Completely changes the game. Manager of the place tried to play some hardball and I declined his offer two times before he settled on my initial offer. Look, I know the game, and he's just doing his job. Otherwise he was completely professional. I walked out feeling like I did well. They came down on the price, we had a very hassle-free transaction. No complaints on my end but just know what you're getting into and I strongly suggest arranging your finances in advance. More

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Clean, attractive, organized, friendly, honest. The indoor facility is organized, immaculate, and comfortable. The inventory is top notch. The communication (labeling, pricing, etc.) is straightforw The indoor facility is organized, immaculate, and comfortable. The inventory is top notch. The communication (labeling, pricing, etc.) is straightforward and honest. The staff is friendly and knowledgeable. This was the best car-buying experience I have ever had. It was virtually painless. More

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Professional & Friendly+ Honest=I'm Sold! We were recommended by a friend to visit Novak Motors when looking for a new car. Our friends said, "You won't be disappointed!" My son is 22 yea We were recommended by a friend to visit Novak Motors when looking for a new car. Our friends said, "You won't be disappointed!" My son is 22 years old and this car he was looking to buy was going to be his first BIG purchase. He needed a vehicle that was reliable, could get him back and forth to work and grad school. Our salesperson, Greg was vey understanding and an excellent listener. He was patient with our questions, as well as everyone we spoke with in the process. Mike, the dealership manager, was very welcoming and explained the history of Novak Motors to us and how the business is such a shining example of how car buying experience should be! The finance 'wiz,' Frank, is also quite unique because he was totally understanding of your budget and was never pushy. We weren't sweating when we left from nerves, but instead,SMILING! Thank you Novak Motors for making our car (Jeep Grand Cherokee-Limited) shopping experience a pleasant and painless experience! More

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Excellent experience from beginning to end. Novak Motors array of cars is impressive. You have to remind yourself that the cars are not brand new! Both Gabe Hernandez and Mike Trotta were very a Novak Motors array of cars is impressive. You have to remind yourself that the cars are not brand new! Both Gabe Hernandez and Mike Trotta were very accommodating and professional. I plan to use Novak again. More

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Disney Land of Used car lots They say presentation is everything and Novak scores an A+. Pulling into the lot, walking through the door, you are greeted with quality and a welcom They say presentation is everything and Novak scores an A+. Pulling into the lot, walking through the door, you are greeted with quality and a welcome atmosphere. The indoor car lot is SPOTLESS. Any inventory on the floor is so well prepped, cleaned and shinned you think it is a new car lot. Most of the cars are three year lease returns, so most cars are late models and in premo condition. Every car seemed to have new tires as well. I appreciated that every car was marked with a year and PRICE. Most car lots will not do that. In addition, there are NO DEALER PREP FEES. I payed for the price of the car, tax and DMV ONLY and there were no xx price increases if you did not use their financing. Walk in with cash and the price is the same. My salesman Gabriel gets high marks as well. From the first phone call to closing the deal he was helpful and addressed all of my concerns. He is a true professional. Ray the service guy was awesome. Since I am a picky pain in the xxx, I of course had a few things I wanted resolved, and Ray took the time and effort, went WAY out of his way to resolved them. I actually had a pleasant experience buying a car. More

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