Gabriel Martins | Page 13

I’ve been coming to metro Honda since 2007 and I’d always had a good experience. My last visit was the worst. I had schedule an appointment and I told the lady everything I wanted them to look into on my car had a good experience. My last visit was the worst. I had schedule an appointment and I told the lady everything I wanted them to look into on my car and what needed to be fixed. On 8/31/21 I dropped off my car in around 8am and told the guy that was assisting me the same thing I told the lady over the phone. I asked the guy would my car be done before 3pm bc I need to pickup my kids from school and he said yes. Normally they what give me a courtesy call let me know what else needs to be done to my car and did I want to get those services, not one call from anybody at Honda. In fact I had to call Honda myself to get an update on my vehicle. When I spoke with the guy he told me that nothing was done to my car yet and that he was at the parts store getting parts for my car but he never gave me a courtesy call letting me know what’s going on with my car and how much it would be. So I spent the whole day with no car and no services done from 8AM to 3PM and they did NOTHING for the inconvenience and my time wasted. More

by CHYNADOLL417 Verified Customer Verified Customer

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They had me waiting 3 hours to tell me they didn’t have a piece to recalibrate my car . When I called two days prior to let them know the service I wanted done very unprofessional I wasted gas and toll for t piece to recalibrate my car . When I called two days prior to let them know the service I wanted done very unprofessional I wasted gas and toll for them to tell me b.s More

by TANEDWARDS39 Verified Customer Verified Customer

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Excellent maravilloso muy buen servicio es la mejor experiencia .lo voy a recomendar a todos mis conocidos para que invierta en comprar su carro hay porque es lo mejor experiencia .lo voy a recomendar a todos mis conocidos para que invierta en comprar su carro hay porque es lo mejor More

by YOLAINEPB25 Verified Customer Verified Customer

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I took my car in for an oil change. They completed it faster than I expected they would so I was very happy. I'm a rideshare driver so I come here often. faster than I expected they would so I was very happy. I'm a rideshare driver so I come here often. More

by Khaleel Parson Verified Customer Verified Customer

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Requires 4 trips instead of 2. The service center gave me an appointment for an airbag recall replacement for 02SEP2021 (Trip #1). I checked in with the service manager at the appointed time. After an hour, an appointment for an airbag recall replacement for 02SEP2021 (Trip #1). I checked in with the service manager at the appointed time. After an hour, I asked him for an update. At that time he informed me that the part was unavailable and had to be ordered. It costs me 2 hours each way to the dealership, which should have ordered the part first, then given me the appointment; failing that, he shouldn’t have checked me in; failing that, he should have informed me of the missing part as soon as he knew, rather than waiting an hour for me to request an update. After the part arrived, I made another appointment for 06SEP2021 (Trip #2). The work was done, but, for some reason, they couldn’t give me my paperwork, but promised to mail it to me instead. After I drove off, I noticed my SRS light on, and called the dealership. They said I could return and ask the technician about it. I did (Trip #3), and learned that there was another defect that was under lifetime warranty, and could be fixed without charge, but they didn’t have the part. I will have to return (Trip #4). This could all work have been accomplished in 2 trips instead of 4. To their credit, they promised in Trip #1 to give me a free oil change at Trip #2, and kept their word. That’s what the second star is for. More

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Nice excellent service I will recommend to my family and friends. The service is excellent they have answer all the questions that I have nic friends. The service is excellent they have answer all the questions that I have nic More

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Very patient hard working very helpful and i want to a special thanks to shawn for helping me and my family get into a new car he show great customer service and worked very hard to help us get a new and special thanks to shawn for helping me and my family get into a new car he show great customer service and worked very hard to help us get a new and nice car More

by JLAVALLE0 Verified Customer Verified Customer

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Great service, in and out in less than 40 minutes for my oil change with my appt. I will definitely use Metro Honda for service again. oil change with my appt. I will definitely use Metro Honda for service again. More

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Gabriel was very nice and accommodating! He made himself available for my follow up visit and explained the process for the recall very well. He was great! available for my follow up visit and explained the process for the recall very well. He was great! More

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Came in for tire rotation. Relatively quick service. Make sure you come early. The staff was very friendly and completed check in , service and check out process very smoothly sure you come early. The staff was very friendly and completed check in , service and check out process very smoothly More

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