Gabriel Melin | Page 2

Tyler the sales man and Gabe were great. Service after that was absolutely appalling. We were given our purchased vehicle absolutely disgusting and stick and trash in it. We made 4 trips int Service after that was absolutely appalling. We were given our purchased vehicle absolutely disgusting and stick and trash in it. We made 4 trips into anchorage from Wasilla to address multiple things and Lithia Hyundai didn't treat us with any respect whatsoever More

by KYLEHUDSON76 Verified Customer Verified Customer

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We purchased a new vehicle from this dealership in April, and our experience has been extremely disappointing. During the financing process, the salesperson did not include all of our household income on and our experience has been extremely disappointing. During the financing process, the salesperson did not include all of our household income on the application. As a result, my wife was added to the loan, which was something we did not want, and we ended up with a monthly payment exceeding $1,000. The finance manager told us he would contact us the next business day to discuss our options for correcting the income information. He never called. I later called the dealership and left a message requesting a return call, but never heard back. I also left a written note for him, and again received no response. About a month later, while bringing our brand-new vehicle in for repairs, I happened to run into the finance manager in person. At that point, he told me there was nothing the dealership could do. I also learned that the dealership completed the pre-buyer's inspection several days after we had already taken delivery of and been driving the vehicle. In addition, it has now been three months and we are still making payments on the vehicle we traded in. The finance manager informed us that the dealership had already sold our trade-in, yet the lien remains in our name and we continue to be responsible for the loan. Overall, our experience has been marked by poor communication, lack of follow-through, and unresolved issues that should have been addressed promptly. More

by SAXMANTEX Verified Customer Verified Customer

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I had a terrible experience the first time I went to this dealership. Thankfully I went back and met Gabriel. This was my first encounter with a car dealership individual during purchases or otherwise where dealership. Thankfully I went back and met Gabriel. This was my first encounter with a car dealership individual during purchases or otherwise where I didn’t feel rushed or seen as just a sale. I know their aim is to make sales: it’s their living. Gabriel builds relationships though. I trusted him throughout the whole process. It’s years later and the first person who came to mind was him when looking for another purchase. More

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Great service, listen to my needs, great overall experience. Best sales representative ever - Price! experience. Best sales representative ever - Price! More

by SBUNEAK Verified Customer Verified Customer

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The folks who assisted us were knowledgeable and dedicated. They didn't rush us or pressure too much to buy; they were available for questions and gave us space to make our decision. When we were re dedicated. They didn't rush us or pressure too much to buy; they were available for questions and gave us space to make our decision. When we were ready to buy, the process was efficient and not overly lengthy. The entire team was awesome. More

by SUZANN.SPECKMAN Verified Customer Verified Customer

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This is the second Hyundai I have owned and I love it, that’s why I went back! that’s why I went back! More

by GRTMOM71 Verified Customer Verified Customer

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He was nice but I didn't like how pushy he was regarding the warranties. But he also let me take the car when there was a bank issue for my down payment and that was very nice. the warranties. But he also let me take the car when there was a bank issue for my down payment and that was very nice. More

by HARRIZCN Verified Customer Verified Customer

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Everyone was very welcoming and helpful. They made sure to explain the differences in vehicles, and answered all the questions I had. They were thorough in researching each vehicle I inquire They made sure to explain the differences in vehicles, and answered all the questions I had. They were thorough in researching each vehicle I inquired about. Overall, an excellent experience. More

by HILLARYROUZAN Verified Customer Verified Customer

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Tyler, the salesman, was absolutely perfect. Gabe, in finance, was equally wonderful. They are the #1 reason I've recommended people go there. Gabe, in finance, was equally wonderful. They are the #1 reason I've recommended people go there. More

by FRIEDERIKECOOK Verified Customer Verified Customer

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Xavon listened to Mr Baileys questions and explained everything with ease he had extensive knowledge about the various vehicles and the dealership. Our closing with Gabriel was completed with the same p everything with ease he had extensive knowledge about the various vehicles and the dealership. Our closing with Gabriel was completed with the same pleasure. Very professional service. All our answers were answered throughly. What a wonderful experience! Thank you so much. Sincerely Mrs Karen Bailey. More

by KBAILEY6855 Verified Customer Verified Customer

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