Gabriel Melin

Lithia Hyundai of Anchorage responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.

Lithia Hyundai of Anchorage responded

I'm glad to know that your car buying process was fine, but it's disappointing to see that our communication and attention to detail let us down. We also take claims of dishonest practices very seriously and would like to better understand what happened during the financing process. If you would be willing to have a conversation offline about this, please don't hesitate to contact me and we can address these concerns together. Best, Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

Lithia Hyundai of Anchorage responded

It’s awesome to hear that Herman and Gabriel helped you out! Thanks for choosing Lithia Hyundai of Anchorage, and enjoy your new car! Safe travels ahead!

Lithia Hyundai of Anchorage responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.

Lithia Hyundai of Anchorage responded

Hello Tony, It's disappointing to hear about the communication concerns you've described. I understand your frustration with the difficulty reaching management and the experience you had when attempting to speak with someone in person. I would welcome the opportunity to discuss your concerns directly and better understand what occurred. Please contact me at 907-762-5100 or cschmidt@lithia.com at your convenience. Thank you, Chris Schmidt General Manager 907-762-5100 cschmidt@lithia.com

Lithia Hyundai of Anchorage responded

Tony, thank you for sharing your concerns with the communication and delays you experienced. We’re glad a manager was ultimately able to step in and provide immediate assistance. Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com

Lithia Hyundai of Anchorage responded

Your positive review means a lot to us! We are committed to providing the best customer experience possible and it's great to hear that we were able to do just that.

Lithia Hyundai of Anchorage responded

Thank you for taking the time to share this feedback with our team here at Lithia Hyundai of Anchorage! It's great to know that you had a smooth and enjoyable visit. See you next time!

Lithia Hyundai of Anchorage responded

Thank you for your five-star review of Lithia Hyundai of Anchorage! We're excited to hear you gave the Tucson Hybrid a chance and ended up loving it, even though it wasn't originally what you were shopping for. Congratulations on your new Tucson Hybrid, and we look forward to welcoming you back in the future!

Lithia Hyundai of Anchorage responded

Thank you for your feedback. We understand your concerns regarding the trade-in evaluation, the maintenance status of the vehicle, and the availability of service appointments. Clear communication about a vehicle's condition and recommended maintenance is important, and we appreciate you bringing these matters to our attention. We would welcome the opportunity to review the details of your purchase, including the maintenance records and service recommendations. Please reach out to our team directly so we can discuss your experience further and work toward addressing your concerns. Chris Schmidt - General Manager - 907-762-5100 - cschmidt@lithia.com