Xavon Parker

We purchased a new vehicle from this dealership in April, and our experience has been extremely disappointing. During the financing process, the salesperson did not include all of our household income on and our experience has been extremely disappointing. During the financing process, the salesperson did not include all of our household income on the application. As a result, my wife was added to the loan, which was something we did not want, and we ended up with a monthly payment exceeding $1,000. The finance manager told us he would contact us the next business day to discuss our options for correcting the income information. He never called. I later called the dealership and left a message requesting a return call, but never heard back. I also left a written note for him, and again received no response. About a month later, while bringing our brand-new vehicle in for repairs, I happened to run into the finance manager in person. At that point, he told me there was nothing the dealership could do. I also learned that the dealership completed the pre-buyer's inspection several days after we had already taken delivery of and been driving the vehicle. In addition, it has now been three months and we are still making payments on the vehicle we traded in. The finance manager informed us that the dealership had already sold our trade-in, yet the lien remains in our name and we continue to be responsible for the loan. Overall, our experience has been marked by poor communication, lack of follow-through, and unresolved issues that should have been addressed promptly. More

by SAXMANTEX Verified Customer Verified Customer

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Poor communication. Too much time back and forth getting 'manager' approval. In the end, the only thing needing approval was a engine block heater although I paid full p Too much time back and forth getting 'manager' approval. In the end, the only thing needing approval was a engine block heater although I paid full price ans was given misinformation about vehicle features More

by AKCOUNTESS Verified Customer Verified Customer

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Wonderful team to work with. Service driven and professional gentleman all around. Appreciate all the hard work put in. Service driven and professional gentleman all around. Appreciate all the hard work put in. More

by KRENEA06 Verified Customer Verified Customer

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Everything was good at purchase, I glad I didn’t purchase any service agreements, I called and left a message and I also was texting with someone on your website and they said that a service person would con any service agreements, I called and left a message and I also was texting with someone on your website and they said that a service person would contact me. That was over a week ago and stilll no call. You can’t call and set up an appointment (I don’t like text, should be able to call) and when you leave a message or text know one returns your call. Hopefully when I need my 3 years of services someone will respond. I have an appointment next week with a service station to change my tires. More

by SIGJULIUSSEN Verified Customer Verified Customer

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Very friendly atmosphere and they really go all out to make sure you get what you want. make sure you get what you want. More

by ASMOORE_32 Verified Customer Verified Customer

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Staff was very nice, inviting, knowledgeable. Place was clean. I really appreciated the time they took with me and detailed the car!! Place was clean. I really appreciated the time they took with me and detailed the car!! More

by BOLLAERTA Verified Customer Verified Customer

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Great customer service from the beginning. Not pushy & listened to what I was looking for instead of pushing something different on me. Not pushy & listened to what I was looking for instead of pushing something different on me. More

by Bobbi Verified Customer Verified Customer

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I've bought three vehicles from Lithia Hyundai in Anchorage. I keep coming back because they have been very customer focused and over great cars. I always do other dealers and models when buying a ne Anchorage. I keep coming back because they have been very customer focused and over great cars. I always do other dealers and models when buying a new car, and I always come back. More

by WIGITOZZI Verified Customer Verified Customer

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Everyone was helpful and very attentive to our needs in the moment we needed answers. the moment we needed answers. More

by VAOLANARATUIOLEMOTU Verified Customer Verified Customer

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Everyone was very helpful. Ryan did a great job in getting me the best deal he could. I am thankful for my new car. Ryan did a great job in getting me the best deal he could. I am thankful for my new car. More

by T_PHELPS07 Verified Customer Verified Customer

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