Gage McAfee

Professional attentive people who are willing to help and listen to your concerns about everything and the situation listen to your concerns about everything and the situation More

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***DECEPTIVE PRICING ALERT*** I inquired about a 2024 Certified Pre-Owned Kia Sorento listed on the Southwest Kia website for $38,761. After several days of discussion with Talal, I requested a buy order Certified Pre-Owned Kia Sorento listed on the Southwest Kia website for $38,761. After several days of discussion with Talal, I requested a buy order for an out-of-state purchase. To my surprise, the price jumped to over $43,000. For transparency, the total included $1,815.08 in taxes and a $299 doc fee—reasonable charges that would bring the buy order to about $40,875 (and potentially less without unnecessary add-ons). However, the buy order also included additional fees: Certified Pre-Owned: $2,495 PermaPlate: $299 Kahu GPS: $499 Doc Fee: $225 Tax: $1,815.08 Non-Tax: $239.81 This brought the final total to $43,433.89—a significant increase from the $37,861 originally advertised online. When Gage McAfee, Client Experience Manager, got involved there was no phone call, hi, how are you or anything of that nature. It was a text! He said, "Hey Sheli, this is Gage with Southwest Kia. So the certified portion shows it can be certified as in it qualifies. However, on this Sorento I do not have a lot of room on it. My best number would be $42,500 out the door." Mind you he did not take into account his "add-ons" I had previously said I wasn't interested in. The figures listed actually exceed the final quoted price of $42,500, even though I had already stated I was not interested in the PermaPlate or Kahu add-ons. While the doc fee is expected, the purpose of the $239.81 “Non-Tax” fee remains unclear. If a vehicle is NOT TRULY CERTIFIED, it should NOT be advertised online as Certified Pre-Owned. And if certification carries an ADDITIONAL FEE, that cost should be CLEARLY disclosed upfront IN the ONLINE listing. This approach comes across as a bait-and-switch tactic. Buyers should be warned: this dealership manipulates pricing with hidden fees and misleading listings. More

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This dealership has the best sales reps. It was easy to talk to them and tell them what was important to me when buying a vehicle. They really listen. I also love how friendly the dealership It was easy to talk to them and tell them what was important to me when buying a vehicle. They really listen. I also love how friendly the dealership service center is. Monica is amazing. I will not choose another dealership. This is where I will continue to go for all my automotive business. More

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From start to finish, Selah worked with me to help me get EXACTLY what I was looking for. When I came to him looking for a used car, he and the manager, Gage, worked with me to get me the best deal possible, EXACTLY what I was looking for. When I came to him looking for a used car, he and the manager, Gage, worked with me to get me the best deal possible, and I ended up in a BRAND NEW car. Even after a very long day personally, Selah, Gage and Johnathan in Finance made sure my Mom and I were taken care of and not left waiting for hours on end. I sincerely appreciate their patience (I had VERY specific budget I wanted to stick to) and every step of the way, Selah was patient, communicative and consistent in working with me to ensure I got what I wanted. My last two cars have been purchased from Southwest Kia and if the services continues to exceed my expectations, I look forward to continue working with them. I am beyond grateful for my experience and if you find yourself at Southwest Kia of Dallas soon, ask for Selah! More

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Great salesman and very personable. Worked hard to make sure all needs were met and questions answered!! 10/10 Worked hard to make sure all needs were met and questions answered!! 10/10 More

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It was a great experience. Christian, Jonathon and Gage were efficient, intelligent, kind and professional. Christian, Jonathon and Gage were efficient, intelligent, kind and professional. More

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Jameson, was an amazing person and helped us get exactly what we were looking for. He made sure everything was good to go for us when we got there. He was patient, and very helpful with all the questions we what we were looking for. He made sure everything was good to go for us when we got there. He was patient, and very helpful with all the questions we had. I highly recommend going to this dealership!! More

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Jonathan in finance, Mustafa in sales, and Gage took very good care of me. When you buy a car, make sure you ask for them! good care of me. When you buy a car, make sure you ask for them! More

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We bought a certified used car from this dealership about a year and a half ago. The car had issues almost immediately, so I brought it back and asked to return it—only to find out they had already sold my A a year and a half ago. The car had issues almost immediately, so I brought it back and asked to return it—only to find out they had already sold my Audi. I was essentially forced to choose another car off the lot. The only decent SUV at the time was a Telluride, so we went with that. A few months passed without receiving a single bill for the new car, and the dealership ended up having to make the first payment themselves. That should’ve been a red flag. Fast forward to now: we traded the Telluride in and went back to Honda (shoutout to Lute Riley Honda—they’ve never let me down). I submitted a contract cancellation form weeks ago for the extra coverages we purchased so we could get a refund. Since then, I’ve emailed Gage or called to speak to someone in finance at least weekly for over a month with no response. I’ve tried calling several times, but I either get routed in circles or the call just hangs up. I can’t even confirm whether they received my paperwork. I’m writing this review because it’s the only way I can seem to get their attention. The customer service after the sale is nonexistent. They were eager to close the deal, but completely unresponsive when it came time to cancel add-ons and issue a refund. Also—before you buy a Kia, check the insurance rates. We were shocked to find the Telluride cost more to insure than our previous Audi SUV, apparently because of high theft rates for Kias. More

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Gage, the sales manager is the best to work with! He went over and beyond to find the car I wanted! I highly recommend this dealership! He went over and beyond to find the car I wanted! I highly recommend this dealership! More

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