"Gage was very knowledgeable and extremely helpful. Have..."
Gage was very knowledgeable and extremely helpful. Have bought about seven or eight cars .from phil long and will continue to do so.the service department is the best..
"excellent service ,I would like to think this is an every..."
excellent service ,I would like to think this is an every day thing for them . wonderful people , makes my day better all around, thanks for service
"Always friendly and helpful they do not try to sell you..."
Always friendly and helpful they do not try to sell you things you don't need even if your women. The service department has been great thru all this coronavirus stuff
"Great work and excellent customer service"
- Ryan Aaron
Staff is always welcoming as soon as I walk in the door. Service is quick and I do not ever feel pressured to get extra work done on my vehicle.
"Professional and thorough Thanks"
I always get checked in quickly and service or repairs are done in a timely fashion even though I don't own a Ford. Eugene knows me and my vehicle when I come in for service.
"Fixed Airbag Recall"
A great service shop at this dealership. Terrific people and great service.
The shop is clean and neat. The staff is super friendly. The job was completed on time.
"Still no car................... Kimberly"
Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. well they fail to mention you have to pay the diagnostic fee. (Not a small fee)And if there is nothing wrong with the car, you still have to pay that charge. I had my car looked at my another service shop before bringing it to Phil Long Service. In my honest opinion,, i know what is wrong and am just going to see if they state the same thing. Should of stayed at my trusted mechanic. However i have a warranty.. But who knows if Ford will cover it anyway as i was told. We diagnosis it, and then we see if its a covered item. Oh come on. I have the book. They also wanted an extra diagnosis fee just to look at my passenger seat sensor. (Same story.. may or may not be covered.. could be any number of things.. we will charge you a fee to look at it) Unreal.. And still i wait for a referral check for sending someone else to buy a car there. Frustrated on so many levels.
"Friendly and efficient"
Every time I come into the dealer for an Express Service the crew is always ready to help. They exceed all expectations and deliver every time.
"Just a nice friendly delarship "
I mainly come here for Gage everyone know what I want when I come in. Gage is a respectful manager I’ll be back for my next oil change.
"Always a good job"
I am always pleased when I take my car to the Lakewood Phil Long. It is clean, they are friendly and they respect my time.