Gale Chisnell | Page 4

Wonderful,seemless! I had a wonderful experience at this dealership.Dylan Jones was just great and was very patient and thorough. He took the time with me to explain t I had a wonderful experience at this dealership.Dylan Jones was just great and was very patient and thorough. He took the time with me to explain the technoogy and I bought the car in one day! I love it! The whole team including Fran and Brett contributed to a seemless experience!Thank you. More

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Andre Goppy for President I have been using this dealership for 15 + years. I have been with Andre for the past 7. He is excellent! His follow through, attention to detail and I have been using this dealership for 15 + years. I have been with Andre for the past 7. He is excellent! His follow through, attention to detail and all around "niceness" makes my visits enjoyable. I would highly recommend him! More

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What a Horrible Service Manager? This guy is just about as rude as a person could possibly be. The mechanics in the service department are UNDER-SKILLED and/or UNDER-TRAINED. No place This guy is just about as rude as a person could possibly be. The mechanics in the service department are UNDER-SKILLED and/or UNDER-TRAINED. No place should be able to service a Mercedes-Benz better than The Official Mercedes-Benz Dealership. Unfortunately that is not true of this particular service center where the technician actually caused more problems to my vehicle than it had before I brought it there. This Service Manager, Tim Sauter, pretty much told me that he didn't care (using other words). I HIGHLY RECOMMEND "NOT" TAKING YOUR VEHICLE TO MERCEDES-BENZ OF OWINGS MILLS FOR ANY TYPE OF SERVICE NEEDED. People in positions of authority should have better customer relation skills and should have knowledge of cars, in this particular case. He does not!! More

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