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Tim Sauter
Tim Sauter
Service and Parts Director
Mercedes-Benz of Owings Mills
9727 Reisterstown Rd
Owings Mills, MD 21117
11 Reviews
Dealership Experience
19 yrs, 7 mos
Industry Experience
31 yrs, 11 mos
Specialties & Trainings
Master Certified by Mercedes-Benz
11 Reviews of Tim Sauter
March 06, 2022
Fantastic service and associates. Dylan is fantastic. I bought 4 cars from this dealership. I have referred several people to them. I bought my first car in 1986. When I feel ready I Dylan is fantastic. I bought 4 cars from this dealership. I have referred several people to them. I bought my first car in 1986. When I feel ready I will by my 5th one from them. More
by mocha268
Other Employees Tagged: Dylan Jones, Patricia Doelle , Stephen McGrath
Helpful 
September 28, 2020
Reza was very nice, thorough and upbeat without being overbearing. We brought a Honda that was a trade-in and we were treated as if we were buying a Mercedes. I would highly recommend this dealership it overbearing. We brought a Honda that was a trade-in and we were treated as if we were buying a Mercedes. I would highly recommend this dealership it is very clean and everyone is friendly and helpful. If you see a car on their website that you like, call Reza and buy the car, you won't be disappointed. More
by MrsJones0827
Other Employees Tagged: Reza Ghane , Fran M King
June 11, 2020
Service Director and Advisor genuinely works hard to meet customers’ expectations. Highly recommend that you visit these folks for all your Mercedes Benz repair needs. customers’ expectations. Highly recommend that you visit these folks for all your Mercedes Benz repair needs. More
by SCNatCC
Other Employees Tagged: Murphy Tederick
February 12, 2020
The service was great . I was taking care of . Everyone is so nice and takes great care of you . Lori is on top of things . Everyone is so nice and takes great care of you . Lori is on top of things . More
by mblaw101
Other Employees Tagged: Gale Chisnell, Patricia Doelle, Lori Ludwig, Murphy Tederick , Christian Gutierrez, Kyle Harris, Harry Levy
September 04, 2019
Courtesy, professionalism, friendly, efficient Christian Gutierrez is the best Service Advisor I have had the pleasure of working with. His professionalism, knowledge of the product, efficiency, fr Christian Gutierrez is the best Service Advisor I have had the pleasure of working with. His professionalism, knowledge of the product, efficiency, friendliness and overall willingness to serve his customer makes the experience as good as it gets. More
by Tootall
Other Employees Tagged: Gale Chisnell, Lori Ludwig , Christian Gutierrez, Harry Levy, Janelle Wiegand
July 18, 2019
Service The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice The service is great. The thing that makes great is the service advisor Christian gives me. Very polite, friendly, and easy to work with.and nice More
by Barry
Other Employees Tagged: Gale Chisnell , Christian Gutierrez
January 25, 2019
True Professionals Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize Dennis Epps and team did a more than an expert job of helping my wife select the right car, obtain the right value, and finally, teach her to maximize all of the technology. At no time were we rushed and/or pressured. In fact, we took our time and the Mercedes Team were the consummate professionals. I'd give them a "100" if it were an option. Dennis is my "guy" for future automobile purchasing needs. Cheers! More
by Allen
Other Employees Tagged: Gale Chisnell, Lori Ludwig, Brett Fader, Dennis Epps , Christian Gutierrez, Kyle Harris, Fran M King, Harry Levy
November 04, 2018
Service visit I went to the service department with and issue. As I arrived I was warmly greeted by the porter-great start. I dealt with Tim Sauter-service director I went to the service department with and issue. As I arrived I was warmly greeted by the porter-great start. I dealt with Tim Sauter-service director and Lori Ludwig who both went above and beyond the call of duty for me. Every one was very professional from the receptionist,porter and management. A top notch service department. I’m a customer for life More
by TommyO
Other Employees Tagged: Lori Ludwig
August 16, 2018
Worst experience I've had... THAT PLACE IS A MESS. I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did no I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE. More
by Tennis2015
Other Employees Tagged: Patricia Doelle, Lori Ludwig
June 21, 2017
Andre Goppy for President I have been using this dealership for 15 + years. I have been with Andre for the past 7. He is excellent! His follow through, attention to detail and I have been using this dealership for 15 + years. I have been with Andre for the past 7. He is excellent! His follow through, attention to detail and all around "niceness" makes my visits enjoyable. I would highly recommend him! More
by mfein323
Other Employees Tagged: Gale Chisnell , Andre Goppy, Kyle Harris, Laverne Peters, Sheldon Wollman
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