Galo Mora | Page 10

Always have a good experience with the staff. Very professional and helpful. Galo is my service adviser. I only deal with him as he always keeps me informed of the status of my vehicle. professional and helpful. Galo is my service adviser. I only deal with him as he always keeps me informed of the status of my vehicle. More

by afligot Verified Customer Verified Customer

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Customer service was ok until they found out that insurance was involved. Long wait time, to drop off my car(with an appointment!), long wait time for adjuster to give his estimate, car sat there for insurance was involved. Long wait time, to drop off my car(with an appointment!), long wait time for adjuster to give his estimate, car sat there for a week and a half which wasted the time of my rental. long wait time to pick up my car after ending up not having them do the work on my car. Ridiculous price for labor. This place is a joke!!! More

by NIKLEE.EZSHIP Verified Customer Verified Customer

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Galo is always very helpful. I appreciate been given a loaner. Car was ready in a timely manner and was washed and cleaned. Only pr loaner. Car was ready in a timely manner and was washed and cleaned. Only pr More

by STEMNOCK Verified Customer Verified Customer

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They did a great job with the maintenance of my car, but they needed a part so they kept my car for 4 days. On last day, my rep. was not there but the maintenance manager Jesus called me back and made sure they needed a part so they kept my car for 4 days. On last day, my rep. was not there but the maintenance manager Jesus called me back and made sure I get my car back asap. More

by adoadik Verified Customer Verified Customer

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I like the SMS texting system. I also appreciated how the dealership ordered me an Uber. That system was flawless. I also liked how I was sent a video reviewing what was going on with the car. dealership ordered me an Uber. That system was flawless. I also liked how I was sent a video reviewing what was going on with the car. More

by papyrus Verified Customer Verified Customer

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Really nice person and helpful with anything with need for are car. I strong recommend galo alway had a renta car when we need it for are car. I strong recommend galo alway had a renta car when we need it More

by carolinaestrada76 Verified Customer Verified Customer

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Great service, I had a flat tire needed my car to be towed in to pacific Bmw they took care of everything and the car was ready to be picked up in 2 hrs. towed in to pacific Bmw they took care of everything and the car was ready to be picked up in 2 hrs. More

by AAGHAJANIANS Verified Customer Verified Customer

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Service was fair. The communication with my advisor lacked in many ways. When I went to pick up my car the advisor went to lunch without communicating to me or other advisors resulting in my waiting f lacked in many ways. When I went to pick up my car the advisor went to lunch without communicating to me or other advisors resulting in my waiting for additional time and having to ask someone else to help. Poor communication or lack of communication. More

by atcekg Verified Customer Verified Customer

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Galo is the Best! Your car is in good hands👍 Nothing to worry about schedules and he’s always on top of the services and time. worry about schedules and he’s always on top of the services and time. More

by EDLC21 Verified Customer Verified Customer

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The service rep Galo is both courteous and patient to listen to my concern for the noise came out from the suspension area while braking. He offered a test ride with me to document the sound so he can re listen to my concern for the noise came out from the suspension area while braking. He offered a test ride with me to document the sound so he can relay the ingot to the technician. More

by victorcho Verified Customer Verified Customer

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