Galo Mora | Page 11

We took the vehicle to the dealer because of two problems, there was missing a oil and the display was going off and on for no reason. At the time of the pickup I find out they forgot to add a oil. problems, there was missing a oil and the display was going off and on for no reason. At the time of the pickup I find out they forgot to add a oil. I do not see anything about the oil in my report, and my display is going off and on again. My service advisor name is Galo, at the beginning was acting very unusual, with unprofessional attitude. Next time we come back I'm expecting that this person not serve us anymore. Otherwise we will report it to the BMW of America. More

by Vahram Verified Customer Verified Customer

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this place is horrible they over charge me for my return,first they told me to chnage my front tires ,i change them when i return 4 days after,they charge me for my rare tires and they said your fron return,first they told me to chnage my front tires ,i change them when i return 4 days after,they charge me for my rare tires and they said your front window has a crak ,they charge me $2500 for my return and i was 10,000 miles under,this place is horrible i was going to lease a bmw but i change my mind. More

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Galo has always been responsive professional and knowledgeable. He makes sure I get great service whenever visit the service center. Thank You for great service. knowledgeable. He makes sure I get great service whenever visit the service center. Thank You for great service. More

by PURPLEMASQUE Verified Customer Verified Customer

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Andy Adamyan, helps in making the process much more quick and smother. Always provides excellent customer service. The times I’ve been thereGilbert pogosyan has gone out of his way to help me. Thanks ! and smother. Always provides excellent customer service. The times I’ve been thereGilbert pogosyan has gone out of his way to help me. Thanks ! More

by SIBRINA1977 Verified Customer Verified Customer

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I am very pleased to say i had a great experience with BMW pacific. everything went very quick and easy with no problems. thank you BMW pacific. everything went very quick and easy with no problems. thank you More

by angelica Verified Customer Verified Customer

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While warranty on my car had expired a day earlier, the service dept. manager still decided to go ahead and service my car and did not charge me. service dept. manager still decided to go ahead and service my car and did not charge me. More

by agevondyan Verified Customer Verified Customer

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Great people to work with. Special thanks to Galo for always helping me he was always answering his phone calls and following up with me. always helping me he was always answering his phone calls and following up with me. More

by erikavagyan Verified Customer Verified Customer

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I have taken my vehicles to Pacific BMW for almost 10 years now and wouldn't have it any other way. The customer satisfaction has always been their priority. Galo is my advisor and I highly recommend hi years now and wouldn't have it any other way. The customer satisfaction has always been their priority. Galo is my advisor and I highly recommend his service. More

by molly7835 Verified Customer Verified Customer

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Embarrassing to say the least, why:1-service advisor Embarrassing to say the least, why: 1-service advisor contradicted required procedures 2-lease vehicle manager was impolite and professional saying Embarrassing to say the least, why: 1-service advisor contradicted required procedures 2-lease vehicle manager was impolite and professional saying dealership is privately owned and she was the boss 3-service mAnager came to help out of courtesy because I asked and aided with his team even if procedures were wrong 4-46 minutes after arriving to appointment my wife was sitting in vehicle with 46 degree temperature 5-after two full days I have to follow up on vehicle repairs More

by diaz155 Verified Customer Verified Customer

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They’re always fast and efficient with their service. I will add, however, I did wait a bit to get my car once I arrived and was helped last albeit arriving sooner than others. But I still liked their work will add, however, I did wait a bit to get my car once I arrived and was helped last albeit arriving sooner than others. But I still liked their work on my car. More

by FRANGELO Verified Customer Verified Customer

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