Galo Mora | Page 15

My service advisor was Galo and he take care of my car My service advisor was Galo and he take care of my car every service due, fast and easy, Great sercice Pacific BMW team, Thank you. My service advisor was Galo and he take care of my car every service due, fast and easy, Great sercice Pacific BMW team, Thank you. More

by TPOGOSYAN72 Verified Customer Verified Customer

Report | Print

I expected better service from Pacific BMW. From the staring point everything was so rushed . Courtesy wasn’t really there from advisor; explanation of all services Were not given. Advisor asked to sig staring point everything was so rushed . Courtesy wasn’t really there from advisor; explanation of all services Were not given. Advisor asked to sign the documents without explaining was was done to the vehicle. They say they changed a tire. When I got my car back, the wheel had all the emergency glue all over, which means they did not care about appearance of my car and the area where they work. More

by abimaelaguilar92 Verified Customer Verified Customer

Report | Print

Sceptic turned fan! In both sales and service the dealership afforded my wife an unpressured experience in purchasing our vehicle then two weeks later after we had been r In both sales and service the dealership afforded my wife an unpressured experience in purchasing our vehicle then two weeks later after we had been rear ended the service team provided excellent workmanship that brought the car back to it's original glory. More

by enrico2059 Verified Customer Verified Customer

Report | Print

Amazing service from Galo and Salvatore, BMW experience was top notch! When I received the car it felt as though it was the 1st time. was top notch! When I received the car it felt as though it was the 1st time. More

by darienbrown003 Verified Customer Verified Customer

Report | Print

Very professional and helpful, they took care of my sons car which was towed away due to a leak in the car and fixed it right away car which was towed away due to a leak in the car and fixed it right away More

by ALICEK10 Verified Customer Verified Customer

Report | Print

As usual all work was performed perfectly and my BMW was returned in beautiful condition. I especially liked the video that was sent to me by the mechanic returned in beautiful condition. I especially liked the video that was sent to me by the mechanic More

by jeff.cruce Verified Customer Verified Customer

Report | Print

best service advisor. Great service. very communicative. I past 3 Bmw dealers just to come to Pacific because of their service. I get constant text messages and loaners. Ne Great service. very communicative. I past 3 Bmw dealers just to come to Pacific because of their service. I get constant text messages and loaners. Never had any hassle working with Galo. More

by JOHNC123 Verified Customer Verified Customer

Report | Print

poor drop-off even worse pick up My drop off time in the morning was 8:45 am. I arrived at 8:35. I didn't get to see a service advisor until 9:05 am. This made me late for my first mo My drop off time in the morning was 8:45 am. I arrived at 8:35. I didn't get to see a service advisor until 9:05 am. This made me late for my first morning meeting. When I picked up I waited almost 40 minutes from the time I paid to getting my car. I had to track someone down as the service advisor had left. I was late for my dinner meeting, More

by KATHLEEN15 Verified Customer Verified Customer

Report | Print

Courteous, excellent and fast. Pacific BMW has been the most professional and knowledgable of all the BMW service centers I had been in contact with over the years. I am grateful fo Pacific BMW has been the most professional and knowledgable of all the BMW service centers I had been in contact with over the years. I am grateful for their quick response and solution finding kindness. Although having car trouble is not fun to say the least, they give it a good spin and make me feel in capable hands. More

by Beate Verified Customer Verified Customer

Report | Print

OK Service Did not bother to follow through, when it was time to pick up my vehicle, did not respond back, had to call customer service and schedule an Uber to p Did not bother to follow through, when it was time to pick up my vehicle, did not respond back, had to call customer service and schedule an Uber to pick me up since I did not get a loaner. Asked other customer representatives when I got to the dealership where the guy who was helping me in the morning is and they said he left because his shift was over. Car was not ready had to wait 20 minutes. Awful service... More

by C Verified Customer Verified Customer

Report | Print