Gardiner (GQ) Quaintance | Page 4

Toyota Highlander I was very satisfied with my experience at Hyman Brothers. Antoine Pollard was great. He brought the car to the Broad Street location to save us a tri I was very satisfied with my experience at Hyman Brothers. Antoine Pollard was great. He brought the car to the Broad Street location to save us a trip.He was professional and great to work with. He is the kind of salesman who makes you want to come back. Brian Armstrong was also great to work with. He was very patient and explained all financing options. I will recommend them to friends. More

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What's worse than a root canal? Buying a car, obviously. Unless you go to Hyman Bros on West Broad St. Since Dec 21st, my wife and I have purchased two vehicles from Hyman Bros. Steve Sommers obviously. Unless you go to Hyman Bros on West Broad St. Since Dec 21st, my wife and I have purchased two vehicles from Hyman Bros. Steve Sommers was and will be our salesman for future purchases. Steve will do whatever is necessary to get you any vehicle you want to drive from their locations in Richmond. He will listen to your needs and accommodate you regardless of your situation. Gardner Quaintance, sales manager, made our purchases a pleasant experience. I have purchased numerous vehicles from dealers over the years and I can't think of a better buying experience from these two gentlemen. My last comment to future buyers; listen to Corey Axel, finance manager. I wanted nothing to do with an extended warranty on my Mercedes 350ML and blatantly told him so when we signed the papers. During the purchase of our second vehicle two weeks later I brought up the matter and finally LISTENED to him. In short, we asked to purchase a platinum warranty on our Mercedes and I'm glad we did. Steve, Gardner and Corey bent over backwards to accommodate us and made xxxx sure we were happy before we left. Go buy your new vehicles from Hyman Bros West Broad St. More

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My wife and I were shopping for a new or used vehicle to replace our Ford Escape. We did some online work and found a fantastic Mercedes Benz ML 350 at Hyman Bros. We got a very fair offer on our Escape a replace our Ford Escape. We did some online work and found a fantastic Mercedes Benz ML 350 at Hyman Bros. We got a very fair offer on our Escape and worked with Steve Sommers and Gardner Quaintance to purchase our new vehicle. We couldn't be happier with the service we received from them and our Mercedes. We are actually going back this Saturday to purchase another vehicle to replace my truck. We highly recommend Hyman Bros on West Broad St More

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We went to Hyman Brothers, and Ray, because we had a fabulous experience last year when our son bought a car from them. The staff is friendly, yet professional, and we have always found them to be hones fabulous experience last year when our son bought a car from them. The staff is friendly, yet professional, and we have always found them to be honest. Had the car checked by our mechanic, who proclaimed it "beautiful" and ready for a trip immediately. I had checked the Kelly Blue Book value for our trade-in before going to the dealership, but Hyman Brothers offered us more because there were features I couldn't list in KBB that the dealership recognized added value to the vehicle. More

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Our experience with the guys at Hyman W. Broad Street was great! Big Tom may have seemed a little uneducated, but that was only because he had just begun working there several days before...and in fact, I w great! Big Tom may have seemed a little uneducated, but that was only because he had just begun working there several days before...and in fact, I was his very first sale! What Tom may not have known about procedures, he made up for in kindness and genuine care. John made the deal happen! His expertise in the area of financing and his willingness to go the extra mile, made the difference between driving off the lot with my old vehicle and driving off with my new one...at least new to me! We were not expecting to be able to drive my new car off the lot that same day (you can tell how long it's been since we have bought a vehicle through a dealership). These gentlemen made a somewhat stressful day a very happy one! I LOVE MY TRAVERSE!!!!! I appreciate how they worked with me and how they played a part in my huge blessing! My husband, Frank, and I both are very impressed with the quality of used cars Hyman Bros offers, and the way the Hyman folks care about their customers. More

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Overall experience was mixed at best. The vehicle that we purchased we loved, but the process was quite frustrating. We had our own financing and even with cash in hand their unwillingness to negotiate or bu purchased we loved, but the process was quite frustrating. We had our own financing and even with cash in hand their unwillingness to negotiate or budge made it painful. If it weren't for them having the exact vehicle we wanted I wouldn't have purchased from them. Their sales staff left a lot to be desired, in fact I was juggled between 3 people. More

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Well it is now number 13 as to the vehicles I have purchased at this dealership. This dealer and it's employees continue to amaze me with their professionalism, knowledge,courtesy and pricing. As alwa purchased at this dealership. This dealer and it's employees continue to amaze me with their professionalism, knowledge,courtesy and pricing. As always my buying experience with Steve Sommers (sales) Haywood Hyman (principal) John Sensabaugh (finance) and Gardner Quaintance (GM)has been enjoyable and by far the best dealership in the city if you are looking for quality used cars added with the best buying experience in the Richmond area look no more. Once again keep up the excellent work Haywwod and the rest of the team I had mentioned above. Dennis & Barb Sobecki More

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I traveled 1900 miles to view and ultimately purchase a 30K vehicle. After the vehicle was delivered, I noticed that the owners manual was missing and was subsequently advised by Gardiner Quaintance "GQ" a 30K vehicle. After the vehicle was delivered, I noticed that the owners manual was missing and was subsequently advised by Gardiner Quaintance "GQ" and Jim Systerman, that Hyman will not provide me with a 40.00 manual. Forget what you read about customer satisfaction, because I did not receive it. Update 11-7-12/ Huddy from the Hyman Bros Mazda Store stepped up to the plate and ordered me the owners manual. Still no response from GQ or Systerman. Go see Huddy for a car. He made it right. More

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A TOP-NOTCH, HIGH-CLASS OPERATION. TOP-QUALITY "CREAM PUFF" VEHICLES, SOLD BY A TEAM OF HONORABLE AND FRIENDLY FOLKS. LEX, GQ, HAYWOOD, JOHN, AND RALPH WORKED TOGETHER AS A VERY KNOWLEDGEABLE GROU "CREAM PUFF" VEHICLES, SOLD BY A TEAM OF HONORABLE AND FRIENDLY FOLKS. LEX, GQ, HAYWOOD, JOHN, AND RALPH WORKED TOGETHER AS A VERY KNOWLEDGEABLE GROUP TO ANSWER ALL OF MY QUESTIONS AND TO MAKE MY CAR-BUYING EXPERIENCE A "NOT-SO-BAD" ONE (AS WE ALL KNOW - NO CAR-BUYING EXPERIENCE IS REALY "GOOD");I'VE BEEN BUYING CARS FOR 50 YEARS; THIS WAS ONE OF THE BEST CAR-BUYING EXPERIENCES I'VE EVER HAD. ALTHOUGH YOU WILL PAY MORE FOR AN AUTOMOBILE AT HYMAN BROTHERS, YOU WILL BE GETTING A BETTER QUALITY USED CAR THAN AT OTHER USED CARD DEALERS WHO SELL THAT SAME CAR. I HIGHLY RECOMMEND THIS DEALERSHIP. DR. R. J. POLISKY More

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I was totally satisfied with my car buying experience at Hyman Brothers. I found all personnel with whom I interacted to be conscientious, forthright, honest and pleasant. I would definitely recommended t Hyman Brothers. I found all personnel with whom I interacted to be conscientious, forthright, honest and pleasant. I would definitely recommended this organization and will return there the next time I am in the market to purchase a vehicle. Of note, is the fact that I live more than an hour from this dealership. The ease with which the sales transaction and all related follow-up was handled made that distance completely inconsequential. More

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