Great service and communication.
Garret is patient and knowledgeable Thanks for asking and I hope he gets a raise.
Garret is patient and knowledgeable Thanks for asking and I hope he gets a raise.
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by CDRS
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Lilly
Feb 13, 2026 -
Kia of Frisco responded
Thank you for choosing Kia of Frisco and for sharing your review. We'll make sure Garret sees your feedback!
Great service and communication.
Garret is patient and knowledgeable Thanks for asking and I hope he gets a raise.
Garret is patient and knowledgeable Thanks for asking and I hope he gets a raise.
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by CDRS
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Lilly
Feb 13, 2026 -
Kia of Frisco responded
We’re happy to hear Garret took such great care of you at Kia of Frisco! Thank you for sharing your feedback and for stopping by.
Garrett was great and very transparent about how long the
service was going to be. The service itself was quick and the carwash was a nice touch.
service was going to be. The service itself was quick and the carwash was a nice touch.
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by chescamzl
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2026 -
Kia of Frisco responded
We're glad to hear that Garrett was transparent and efficient, making your experience at Kia of Frisco enjoyable. Thank you for your feedback!
My car was pickup on time and the video the mechanic
sends is a really good option than a phone call. Love the Valet service, worth every penny.
sends is a really good option than a phone call. Love the Valet service, worth every penny.
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by jasonacarter40
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2026 -
Kia of Frisco responded
Thanks for sharing your 5-star feedback about our service video and Valet pick-up at Kia of Frisco! We’ll be sure to pass along your kudos to the team.
I had to inform Svc that they had to initiate tire
warranty claim with Pirelli. Garrett listened and attended to my concerns including price matching replacement tires. I am disconcerted that the tire
warranty claim with Pirelli. Garrett listened and attended to my concerns including price matching replacement tires. I am disconcerted that the tire guy would not submit the tires for warranty claim, and thinks the alignment needs to be done when back in Oct 2025 it was reviewed before rotating tires and found to be OK. Also since front tires are not wearing badly and pitting like the original front tires, which indicates the tires are faulty.
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by lopezmhr
Verified Customer
Verified Customer
Other Employees Tagged:
Garrett Lilly
Feb 09, 2026 -
Kia of Frisco responded
Lopez, thank you for sharing your feedback and bringing your concerns to our attention. I’m glad Garrett was able to assist and address your questions regarding the tire replacement and warranty claim.
We want to make sure every aspect of your vehicle’s service is handled correctly. Please reach out directly so we can review the warranty process, alignment concerns, and any other questions you may have.
Thank you,
DJ Cabrera
Service Manager
djcabrera@lithia.com
Feb 10, 2026 -
lopezmhr responded
Hi DJ Cabrera,
1st of all, back in 10/2025 when we raised the issue of the front tires chipping apart, Svc confirmed they are slightly pitting, and that the alignment on the vehicle was okay. They informed me KIA was not an authorized Pirelli dealer, provided me the Pirelli warranty information, and that I would need to file a warranty claim with Pirelli.
I contacted Pirelli who informed me that KIA is an authorized Pirelli Tire Dealer and that they need to initiate the warranty claim.
When I returned to KIA on 02/06/26, I informed Garrett that he needs to inform all staff of this so that no one else has to go back and forth with a tire warranty claim.
Then Garrett informs me that the remote individual responsible for assessing tire warranty claims, upon review of photos sent to them did not think that the issue is a workmanship issue and that the first step is to do an alignment warranty to see if it resolves the issue.
I ask Garrett if he provided the Tire person the facts that back in 10/2024 before the tires were rotated at 1,987 miles that the alignment was found to be ok and since then the front tires are not wearing the same as the original front tires after almost 6,000 miles on them; uneven and pitting. Garrett confirmed he did not share this info and did do so upon my request.
The Tire person still did not think it is a workmanship issue and because Pirelli may not determine the tires are faulty, they may not reimburse KIA for the tires. So if I want to proceed with the tire warranty claim, I would need to pay for the replacement tires to proceed and if the tire warranty is approved KIA will reimburse me for the tires purchased. I agreed to do so, but do not appreciate to have to be out the tires cost at this time given the facts that the front tires are not wearing badly, as the original front tires.
So all of this to say I am quite dissatisfied with the Tire person's assessment and having to pay for the replacement tires to file the tire warranty claim.
Feb 10, 2026 -
lopezmhr responded
Sorry for the 10/2024 incorrect date, it was 10/2025.
Also, Garrett had instructed me, per the Tire person, that I would need to purchase the replacement tires and file a goodwill warranty claim with Pirelli myself. I called Pirelli again and they informed me that they do not deal with the consumer and any warranty claim needs to be submitted by KIA.
So I had to inform Garrett of this. Again, going back and forth.
I do not appreciate the Tire Person misinforming Garrett and me on the process for filing a tire warranty claim with Pirelli.
Kia Frisco is the best dealer I have seen and provide the
best services ever.
best services ever.
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by simplymughal
Service Price Transparency
Feb 06, 2026 -
Kia of Frisco responded
Thank you for the 5-star review! We’re honored to hear you consider Kia of Frisco the best dealership and that you had such a great service experience. We truly appreciate your support and look forward to seeing you again next time!
I experienced excellent service.
The service was on time with great customer service. Everything went very smoothly.
The service was on time with great customer service. Everything went very smoothly.
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by kenhorner00
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2026 -
Kia of Frisco responded
We're delighted to hear that you had such a smooth and timely experience at Kia of Frisco. We look forward to assisting you again! Safe travels!
I was there for my Honda oil change, the technician was
very through but it did take a little longer to finish the oil change, even though i had an appointment
very through but it did take a little longer to finish the oil change, even though i had an appointment
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by Haris199294
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2026 -
Kia of Frisco responded
Thank you for trusting Kia of Frisco with your oil change! We apologize for any delay but are glad you’re pleased with our thorough work. We appreciate your patience! Safe travels ahead!
Never going to visit this service center again.
I scheduled my car for regular maintenance, including tire rotation, an oil change, a general check-up, and a few additional complaints. I handed
I scheduled my car for regular maintenance, including tire rotation, an oil change, a general check-up, and a few additional complaints. I handed over the car keys and waited at the service center.
After about 30 minutes, I received a message saying the car was ready for pickup. When I asked what services were completed, I was told only the oil change was done. When I questioned the tire rotation, general check-up, and other complaints, the staff’s response was arrogant and dismissive.
I was told that the person I spoke to earlier had gone to lunch, was unavailable, and that it would take more than an hour for him to return — followed by, “Here is your bill.”
This is extremely unprofessional and a complete waste of time. Poor communication, poor service, and zero accountability. Never visiting this service center again.
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by Ananth
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2026 -
Kia of Frisco responded
Ananth, thank you for sharing your concerns and bringing this to my attention. The miscommunication around the services requested and completed is not the experience we want for our customers.
I would appreciate the opportunity to connect with you directly to review what happened and work toward a resolution.
Thank you,
DJ Cabrera
Service Manager
djcabrera@lithia.com
The staff was courteous and prompt.
My vehicle was ready in a very short period of time. It was clean when I picked it up.
My vehicle was ready in a very short period of time. It was clean when I picked it up.
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by LEXANDJORDON
Verified Customer
Verified Customer
Service Price Transparency
Feb 02, 2026 -
Kia of Frisco responded
Thank you for sharing your awesome feedback, Lexandjordon! We're glad to hear that our team provided efficient and courteous service. We hope you think of Kia of Frisco for your future auto needs! Safe travels!
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