Garrett Lilly | Page 5

everyone was very friendly and helpful in helping me get my car serviced. They answered any questions i had, and helped the process run as smooth as possible. my car serviced. They answered any questions i had, and helped the process run as smooth as possible. More

by LIZZIE.BLAKE98 Verified Customer Verified Customer

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Quick and easy service. Associate was professional and kind I was sad that the shuttle is no longer offered to oil change when it should be especially if the service is over Associate was professional and kind I was sad that the shuttle is no longer offered to oil change when it should be especially if the service is over an hour and a half other than that no complaints More

by xoarielew Verified Customer Verified Customer

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Is a good one but with my car isnt a good one. I had to have my horn replaced now 3 times since I bought the car 2 years ago. I bought it brand new. I had to have my horn replaced now 3 times since I bought the car 2 years ago. I bought it brand new. More

by cassandravasquez28 Verified Customer Verified Customer

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Service was easy to book online and was completed timely. Service personnel were very friendly. Service personnel were very friendly. More

by ajean.ff Verified Customer Verified Customer

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Everything was fast honest and efficient! I had questions about my mileage services and they were answered clearly. I will request Garrett next time I had questions about my mileage services and they were answered clearly. I will request Garrett next time More

by Hays.brittany Verified Customer Verified Customer

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Efficient and reliable Garrett was personable and service was performed in less time than promised was performed in less time than promised More

by Mmyers1212 Verified Customer Verified Customer

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Just wanted to thank Peter Gabriel, my service advisor for being exceptional. Always kept me up to date, was prompt and professional in answering questions and keeping me up to date regarding the status o for being exceptional. Always kept me up to date, was prompt and professional in answering questions and keeping me up to date regarding the status of my vehicle. Thank you for making the whole experience smooth and enjoyable. More

by Sam Verified Customer Verified Customer

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Kia of Frisco has always been amazing when I go in! I wish I would've went there first to purchase my car! I wish I would've went there first to purchase my car! More

by Rasheedah.colon Verified Customer Verified Customer

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I brought my vehicle in for a battery drain issue and was charged for a repair that ultimately did not fix the problem. After the issue continued, it took significant effort on my part to get the dealership charged for a repair that ultimately did not fix the problem. After the issue continued, it took significant effort on my part to get the dealership to acknowledge the repair was misdiagnosed. Communication was slow, and there was strong resistance to issuing a refund, even after their own diagnostics showed the original fix was unrelated. I eventually did receive a refund, but only after escalating the situation and threatening a credit card dispute. The issue itself is now being addressed under warranty, but the process to get there was far more difficult than it should have been. More

by Matt Verified Customer Verified Customer

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I didn't wait too long for my car it was within 2 hours they got it done before that great service great customer service appreciate the work they did responsible they got it done before that great service great customer service appreciate the work they did responsible More

by paulrivera5500 Verified Customer Verified Customer

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