Gary DeStefano | Page 3

MyExperiences I have purchased or leased five vehicles from Pete Moore Imports. I must say that my experiences have been most pleasant. The staff really do thei I have purchased or leased five vehicles from Pete Moore Imports. I must say that my experiences have been most pleasant. The staff really do their best to place you in the proper vehicle and and provide excellent and prompt servicing of the purchased vehicle. Additionally, I have experienced that the staff care on a personal level having expressed concern about my health and well being. Gary DeStefano is a most caring sales person who provides the buyer with a thorough explanation of the vehicle features. In addition, I must add that Gary has a most pleasant personality. More

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Car Purchase I traded in my car. My salesman Gary was very genuine. He took every step necessary to keep me satisfied and ensure the car was in perfect condition f I traded in my car. My salesman Gary was very genuine. He took every step necessary to keep me satisfied and ensure the car was in perfect condition for me. It was done in a timely manner. The finance department was very personable and aimed to please. They met all of my needs, and I would recommend this dealership to anyone! More

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VW Service dept is the best I've experience, sales dept too! Cliff notes: Bought my 2015 VW Passat TDI at an incredible price from Pete Moore VW. I think the direct discussion with the sales manager on the pric Cliff notes: Bought my 2015 VW Passat TDI at an incredible price from Pete Moore VW. I think the direct discussion with the sales manager on the price took about 20 seconds, the deal price got the nod from the power that be and I was on my way in a short time afterwards. The service dept worked on my other VW and the effort of their mechanic and service advisor (Rich Lord) (and service dept mgr) along with discussion with the general manage (Lou) cemented the idea this VW dealer's reputation, skill set and communication level is far above other VW dealers. Somewhat long story version: I'm not a resident of Pensacola nor do I live in the surrounding areas. I purchased my other VW elsewhere (about 100 miles away, from my hometown dealer) but encountered a serious problem with the car on its maiden voyage as I approached Pensacola. After bringing the car into service, I was promptly greeted by one service advisor and handed off to Rich Lord (service advisor) as I explained the problem. The car was promptly brought into one of the service bays to start diagnostics. Rich regularly updated me about the status. After it was determined the problem could not be fixed in a short amount of time, a loaner was provided and I was on my way to my eventual destination, about 200 miles away. Throughout the repair over the next few days, Rich always kept me informed of the findings, the solution and the testing. After witnessing the high level of service at Pete Moore VW, I knew I made a mistake not buying my new car from them. Service after the sale is important, and Pete Moore delivers it in spades. If you had bad experiences with other dealer's service department, think the opposite for this dealer. While my now previous car was in the garage for the initial diagnosis, I spoke with the general manager (Lou) and after a brief discussion with him, I definitely regretted buying my other VW elsewhere (to be honest, never thought buying a car from a dealer more than a 100 miles would be worth it - but my lesson says it is so worth it!). An opportunity presented itself and I purchased another VW Passat TDI; this time from Pete Moore VW. It was absolutely painless, effortless and entirely great. I entered the showroom, met Lou (general manager) and Jeff (sales manager), talked priced for about 20 seconds for the car on the showroom floor and after the power that be gave approval of the deal, Gary DeStefano was introduced to handle the paperwork. The sales team is very knowledgeable, extremely professional, and quick to handle paperwork. Gary had the car prepped and fueled while the finance guy ran thru the paperwork. Afterwards, Gary introduced the new Passat and its features in a very thorough and professional manner. This is my fourth VW in 4 years and I never experienced the thorough and professional skill set of a sales team like that of Pete Moore VW. Gary was terrific. I'm very happy the latest VW was purchased from Pete Moore VW. This car will be serviced at Pete Moore VW and while I'm not expecting any difficulties from this new car, there is lots of comfort in knowing should there be any difficulties encountered, the service department will get it fixed right and good the first time. If you live in the FL Panhandle, lower AL and MS, you will not find a better VW dealer for sales and their commitment to after sales service, in my humble opinion. Treat yourself to a great buying experience followed up with an excellent service department - talk to Gary to start the process. More

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Great Experience As a young buyer of a new car it's very easy to be taken advantage of or completely ignored. My experience at Pete Moore with Gary was anything but. As a young buyer of a new car it's very easy to be taken advantage of or completely ignored. My experience at Pete Moore with Gary was anything but. He respected me and my girlfriend and listened to what I wanted. He did whatever he could to make me happy as well as get me the best deal. I'm very please with the experience I had. Definitely go talk to Gary DeStefano at Pete Moore! More

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Good Deal on a Used Car The price on the vehicle was already down to a good value. No need to hassle about it. I was offered a fair trade-in value on my vehicle after it wa The price on the vehicle was already down to a good value. No need to hassle about it. I was offered a fair trade-in value on my vehicle after it was evaluated and road tested. Other dealers dont' even test it and offer a very low price. My sales rep Gary was both friendly and knowlegable. He let me take the car over the weekend for 2 nights which was very helpful. There was a bad ding on the front hood but Gary set it up to be repaired by a person that Pete Moore uses. This has yet to be done so I may have another post. I was very satisfied with my purchase experience. No hard sell of additional warranties/products was made at the time of completing the paper work. More

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easy new car Gary and Junior were wonderful! The process was quick and simple. They sold me what I wanted and did not defir, process was quick, and excellent! Gary and Junior were wonderful! The process was quick and simple. They sold me what I wanted and did not defir, process was quick, and excellent! More

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Gary Destefano Gary is a very honest car salesmen. We have now purchased both of our new vehicles from him, and he really goes out of his way to make things happen! Gary is a very honest car salesmen. We have now purchased both of our new vehicles from him, and he really goes out of his way to make things happen!! More

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Very helpfully, great people, great product, at a great price. When I wanted to think about it, they let me go without hassling me and when I came back they worked with me on the areas I needed help with. price. When I wanted to think about it, they let me go without hassling me and when I came back they worked with me on the areas I needed help with. All in all a great experience. More

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Gary provided a perfect customer experience, from knowledge and expertise regarding the car I purchased to the genuine and honest friendliness, it was a perfect car buying experience! knowledge and expertise regarding the car I purchased to the genuine and honest friendliness, it was a perfect car buying experience! More

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we called pete moore imports and spoke with gary destefano about trading our Camaro in on a vw. we set an appointment for the next day and gary was out sick. gary called me and said he was sick to s destefano about trading our Camaro in on a vw. we set an appointment for the next day and gary was out sick. gary called me and said he was sick to see mark torelli. when we got to the dealership mark met us and was very friendly but at the same time was very professional. he new what he was doing and took our information and showed us the Passat 2013 , we loved it, my husband looked it over and mark went to work on making us an affordable deal. which he did. we love the car and the professionalism that comes from the pete moore imports. I have a 2001 vw beetle as well and these folks are very good at what they do. they are exceptional with customer service and satisfaction.thanks pete moore imports!! sincerely, Stephen and Christi nicholas More

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