Gary James | Page 24

Very satisfied customers! The wife and I had Gary James as our sales consultant. He was knowledgeable, courteous and friendly. He made our experience at Klaben of Warren a pl The wife and I had Gary James as our sales consultant. He was knowledgeable, courteous and friendly. He made our experience at Klaben of Warren a pleasant one. I was impressed with his attention to detail and how informed he was with the vehicle we were interested in. It made us comfortable with our decision to purchase. More

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Best Experience. My salesman was Gary James. I saw the vehicle on line and contacted Gary. He made the process easy and painless. I flew in to Akron and drove a ren My salesman was Gary James. I saw the vehicle on line and contacted Gary. He made the process easy and painless. I flew in to Akron and drove a rental car to Klaben, (Gary returned the car for me). Everything was ready to go. The vehicle exceeded the description! I signed papers and was on the road in under 30 minutes. Gary called me later in the week to check on my satisfaction. My only problem was needed a code for the key pad, which Gary obtained and provided to me within 15 minute of our call. I've bought many cars in the past ten years. This experience was, hands down, the VERY BEST!!!!. I cannot recommend Gary James and Klaben Ford too highly. Dr. Steve Mosley New Albany, IN More

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Experience We had a courteous, professional experience with staff at Klaben. Answered all questions and throughly went over our vehicle with us. We would conside We had a courteous, professional experience with staff at Klaben. Answered all questions and throughly went over our vehicle with us. We would consider this dealer for our next purchase. More

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Thank You, Gary James My husband and I have been going to Klaben Ford and Gary James for 20 years and we will not go anywhere else. We tell everyone to go to Klaben. We hav My husband and I have been going to Klaben Ford and Gary James for 20 years and we will not go anywhere else. We tell everyone to go to Klaben. We have bought and leased many vehicles there. They have always treated us fairly and with respect. Sales and service are honest and don't get frustrated at all with many questions. They will work with us all day to make sure that we are totally satisfied. We know that we can trust them and that is a rare thing with car dealerships and mechanics. You can't go wrong with Klaben. More

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Excellent service I bought a 2016 Fusion today. Gary James met me at the door and we worked out a great deal. No pressure, just great service. The whole process went I bought a 2016 Fusion today. Gary James met me at the door and we worked out a great deal. No pressure, just great service. The whole process went smooth thanks to Gary. More

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Always happy with the experience I have been dealing with Gary James and Mike Klaben over a number of vehicles, and they always seem to go above and beyond in helping me, I am very ha I have been dealing with Gary James and Mike Klaben over a number of vehicles, and they always seem to go above and beyond in helping me, I am very happy with Klaben Ford, as well as the attention that Gary has shown me every time I've been in the dealership. Definitely a lifelong customer More

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Very helpful, went out of the way for me Gary went out of his way to help me in the purchase/lease of a new vehicle. I went into the dealership never thinking I would be leaving with a brand Gary went out of his way to help me in the purchase/lease of a new vehicle. I went into the dealership never thinking I would be leaving with a brand new car! Gary helped me stay within the payment margin I wanted to be in and got me in a car i could afford as well as enjoy. I had great buying experience and will gladly refer my friends. More

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just bought a brand new escape Just bought a new escape and Gary James was a huge help. Compared and contrasted several models and trim levels without trying to push anything on me. Just bought a new escape and Gary James was a huge help. Compared and contrasted several models and trim levels without trying to push anything on me. A true pleasure to work with a salesman who asked about my needs and wants before making a recommendation. No pressure of any kind. More

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Expectations exceeded! Recently I purchased a new 2015 Ford Focus, my salesman Mr. Gary James took his time explaining each and every aspect of the vehicle. Mr. James was ve Recently I purchased a new 2015 Ford Focus, my salesman Mr. Gary James took his time explaining each and every aspect of the vehicle. Mr. James was very informative and sincere from the first introduction all the way through the entire process. I sometimes think customer service is a lost concept in todays market, this could not be further from the truth at Klaben Ford. From my initial introduction at the dealership, working with sales agent Mr. James, the finance department and even being personally thanked for my business and confirming i was completely satisfied with my experience at the dealership by the owner himself Mr. Klaben, I can only say WOW! With that experience I encountered at Klaben Fird, I will look no further for future vehicle acquisitions and will refer family and friends! More

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Kathleen Antonell Mysalesmen and the people at Klaben's took a difficult credit situation and made it work in order for me to be able to lease a new Ford Escape. They Mysalesmen and the people at Klaben's took a difficult credit situation and made it work in order for me to be able to lease a new Ford Escape. They were able to keep me in my current budget dollar and worked with me on the down payment. And even got me a better vehicle than I originally thought I would be able to lease. More

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