Gary Monnecka | Page 22

Quick, Simple, no stress,and Satisfied I walked in met with Gary, told him what I needed And why I needed it. And with in an hour I got what I wanted and needed. I walked in met with Gary, told him what I needed And why I needed it. And with in an hour I got what I wanted and needed. More

by KEG1390 Verified Customer Verified Customer

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customer service The service department has Excellent customer service. Would definitely recommend to friends and family hawthorne chevy service department and all of The service department has Excellent customer service. Would definitely recommend to friends and family hawthorne chevy service department and all of the dealership as well. More

by Sandy0908 Verified Customer Verified Customer

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Second lease with Hawthorne Chevrolet My husband had leased his 2018 equinox last year. I have always leased Toyotas and when my dealership was taken over by a large conglomerate I didn’t My husband had leased his 2018 equinox last year. I have always leased Toyotas and when my dealership was taken over by a large conglomerate I didn’t care for the chain of command. Gary and Mike worked on my pricing and I didn’t feel like the it was shady. Gary was professional and even accomodated me by coming in on his day off for the initial meeting. This was appreciated as well as the personal service that Gary provided which made it feel Good to lease a vehicle again. More

by MONTAJEAN Verified Customer Verified Customer

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Great experience Great service. Easy process overall. I needed an oil change and driver side wiper and understood I had to pay for the wiper and once my car was read Great service. Easy process overall. I needed an oil change and driver side wiper and understood I had to pay for the wiper and once my car was ready the service team said not to worry about wiper cost. Really appreciative of that gesture. More

by SEANREGIEC Verified Customer Verified Customer

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My worst car buying / leasing experience - ever! After leasing our 2019 Equinox, we received a rather ironic "Completely Satisfied" request from our salesman ... I was so moved by the request that I After leasing our 2019 Equinox, we received a rather ironic "Completely Satisfied" request from our salesman ... I was so moved by the request that I took the time to fire off a two- page synopsis of the horrible experience we had to the stores General Sales Manager - Steve J Barna ... In my synopsis, I outlined all the instances in which the salesman's inexplicably absurd behavior left us dumbfounded ... We patiently awaited Mr. Barna's reply so that we could inform him of the complete facts and circumstances surrounding our bones of contention, only to receive the proverbial, "we always look to improve from customer feedback"... At no time did Mr. Barna request to know further details ... I immediately replied "Not Completely Satisfied" and never heard from Mr. Barna again ... In addition, on two occasions, I requested a meeting "to discuss the discount quotes made by the salesman that never materialized" ... I also wanted to discuss with them the "theft insurance" that we unwittingly signed up for ... Again, we never heard from the dealership ... It would seem that Mr. Barna takes these satisfaction surveys as seriously as his salespeople ... Buyer beware! More

by Couldabeenavoided Verified Customer Verified Customer

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Annual checkup The service was good, didnt have to wait that long for my annual check up. Would def recomendend a friend or family member to come here. The service was good, didnt have to wait that long for my annual check up. Would def recomendend a friend or family member to come here. More

by JEDJR7 Verified Customer Verified Customer

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1st service I brought my 2019 Equinox in for its 1st service and was on my way in 45 minutes with a perfectly serviced car Hawthorne Chevrolet is the best place t I brought my 2019 Equinox in for its 1st service and was on my way in 45 minutes with a perfectly serviced car Hawthorne Chevrolet is the best place to buy and service a Chevrolet or certified used car Everyone from the owner to sales to service and parts steps up and provides an excellent sales and service experience More

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World class service and product I came to Hawthorn because I value the old way of doing business. Honest, direct, friendly communication and guaranteed quality. I don’t like the run I came to Hawthorn because I value the old way of doing business. Honest, direct, friendly communication and guaranteed quality. I don’t like the run around or people saying what They think I want to hear. These folks care about their product and they care about their customers like back in the day. More

by MCKELVINJEFFREYYouDaBe55 Verified Customer Verified Customer

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Very Satisfied Steve, Gary and Carrie helped us with the purchase of our new vehicle. Every detail was taken care of perfectly. I would do business here again. Steve, Gary and Carrie helped us with the purchase of our new vehicle. Every detail was taken care of perfectly. I would do business here again. More

by Jpicklo Verified Customer Verified Customer

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Wouldn't recommend dealership My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited My first experience with Hawthorne Chevrolet was for an oil change. I made an appt. a couple days beforehand went with my 2 small children and waited for 2 hrs. I checked with the receptionist a couple times (after seeing ppl. that come in after me leave before me) and she wasn't able to give me an answer. My second experience was getting part of my exhaust replaced. I called on a Friday and they fit me in in the late afternoon and was told that they had to order a part and it would take about a week. Gave the service rep. my cell to contact me when part arrived and he called my house phone. Made an appt. the next Saturday and spoke with a couple diff. ppl. to make appt. and finally spoke with service rep. to find out how long it would take. When I arrived for appt. a diff. service rep. greeted me asking me what I was there for and if I had an appt. After 45 mins. of waiting (thinking they were working on my car) the service rep. told me that they didnt have the part and that it was backordered. I told him the service rep. that I spoke with called left me a message and I also spoke with him. After looking harder they found it. I also noticed that they don't make eye contact or look at you when communicating or speak to you using your name. I feel like I was just another customer and number. More

by DANIH1385 Verified Customer Verified Customer

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