Gary Phillips | Page 24

Excellent Customer Service I was very pleased with the Customer Service I received from my Service Advisor, Gary Phillips. He patiently explained the issue with my car, and wal I was very pleased with the Customer Service I received from my Service Advisor, Gary Phillips. He patiently explained the issue with my car, and walked me through some of my repair options. He has gained my future business! More

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Excellent Customer Service Within 5 minutes Gary Phillips was there to take my information, give me length of time it was going to take and kept me updated throughout the proces Within 5 minutes Gary Phillips was there to take my information, give me length of time it was going to take and kept me updated throughout the process even though he had quite a few clients that morning, he made sure he kept us all up to date More

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Excellent service experience My wife and I had our Honda Accord serviced on July 29th. We were fortunate enough to have Gary Phillips as our advisor. Gary kept us informed throug My wife and I had our Honda Accord serviced on July 29th. We were fortunate enough to have Gary Phillips as our advisor. Gary kept us informed throughout our visit as to the situation regarding our car. He explained where adjustments and/or repairs were recommended and what the cost would be. He then kept us informed as to how the work was proceeding and when we could expect to leave. All in all we think that Gary is an asset to your company. Anthony E Wildish More

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Honda CRV Maintenance Gary Phillips explained the cost before the maintenance which I appreciated. The work was done in a timely manner and Gary explained everything during Gary Phillips explained the cost before the maintenance which I appreciated. The work was done in a timely manner and Gary explained everything during checkout. Thanks. More

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He is why I am giving this dealership another chance Gary is a very dedicated person. He assisted me with an issue that was someone else fault. He assumed me that he would handle my issue and he made s Gary is a very dedicated person. He assisted me with an issue that was someone else fault. He assumed me that he would handle my issue and he made sure in the end that I was totally satisfied with my service. He is the reason why I have decided to give this dealership another chance with servicing my vehicle. I would refer him to anyone. More

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Great experience!!! Gary was positive and pleasant!!! My car did not register for the alignment check the 1st time so Gary noticed it did not register and went through th Gary was positive and pleasant!!! My car did not register for the alignment check the 1st time so Gary noticed it did not register and went through the check again and I believe all 4 tires were out and was leaving on trip on Thursday so noticed the difference as soon as drove off the lot. Gary really took the time to listen to me about my car which I had just purchased 2 months ago!!! I felt assured leaving crown honda with nothing more needed to be serviced which they found additional things to be done and called me first before doing anything extra!!! I also got to discuss the service with the mechanic, Mike Larson, and told me everything that serviced just as I discussed with Gary, Mike also very positive, pleasant, and reassuring about looking over the whole car!!!Simply a great experience!!! More

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Dealer Gary Phillips was so kind and very professional. I didn’t mind waiting to have my car for maintenance. I hope I can have him again for my next appoi Gary Phillips was so kind and very professional. I didn’t mind waiting to have my car for maintenance. I hope I can have him again for my next appointment. More

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Outstanding Customer Service Experience! Gary Phillips our Service Advisor was outstanding from checking in our car for service to cashing us out at the end of the day. In addition to the re Gary Phillips our Service Advisor was outstanding from checking in our car for service to cashing us out at the end of the day. In addition to the required maintenance originally scheduled, he recommended service based on time and/or mileage after the service tech had an opportunity to inspect the vehicle. He explained our options with no pressure tactics. He kept us informed of the progress throughout the day. Upon completion, he went over the inspection and invoice and took the time to explain everything thoroughly. Being that we are new to the area and this was our first time at Crown Honda, he was able to provide a discount for labor. We will definitely be back to Crown Honda for continued service and hope to keep Gary as our Service Advisor. Thanks. More

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Attentive, Very friendly and quick gets you in and out so you are not waiting all day. Thank you Gary!! Keep up the great work!!!! you are not waiting all day. Thank you Gary!! Keep up the great work!!!! More

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Gary changed my experience from “terrible” to excellent. Before dealing with Gary I had already decided writing a review about how terrible my drop off / check in experience had been. Gary introduced himsel Before dealing with Gary I had already decided writing a review about how terrible my drop off / check in experience had been. Gary introduced himself and explained he was a little backed up but still made sure I was attended to. I explained I only needed to do drop off and just wanted to make sure I could leave, he said, “sure thing,” took two minutes to make sure everything was in order and I was on my way. When he called me, he explained what my car needed and how it could benefit my car; never felt like he was pushing any extra service whatsoever. He called back and left a voicemail saying to please call him back. When I did he said “I just want to let you know your car is ready for pickup. I don’t like to leave that in a voicemail because it could get lost.” AMAZING!!! More

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