Gary Poarch | Page 5

Audi Marin responded

Thank you for the wonderful review! We greatly appreciate your continued trust in us and your loyalty as a long-time customer. Gary Poarch's commitment to delivering excellent service and being transparent with the work is commendable.

Audi Marin responded

Thank you for the wonderful review! While we understand concerns about cost, we're delighted that you found our service to be excellent. We aim to provide value for the quality of work, and it's fantastic to hear that the replacement of the upper control bushings made a noticeable difference in your vehicle's performance.

Audi Marin responded

Thank you for the wonderful review! We're glad to hear that Gary Porch was able to assist with your Q5 on an emergency basis and that the experience met your expectations. Your satisfaction is our priority.

Audi Marin responded

Thank you for your kind review! Providing a video inspection and suggestions is a reflection of our commitment to transparency and convenience. We're delighted to know that you found our service staff to be professional and competent.

Audi Marin responded

Thank you for sharing your 5 star experience with Audi Marin! We are thrilled to hear that you trust and rely on our long-term representative Gary--he truly values customer relationships and we are grateful for him providing that level of service. We strive to have happy customers every time they reach out and it is so encouraging to see Gary's efforts being recognized. Please do not hesitate to contact us if you ever need any assistance in the future.

Audi Marin responded

Thank you so much for leaving this kind and thoughtful review about your experience at Audi Marin! We are delighted to hear Amy was so engaging, friendly, accommodating, and responsive during your time with us. We pride ourselves on excellent customer service and it’s wonderful to know that we have exceeded your expectations. Thanks again for the kind words - it means a lot!

Audi Marin responded

Thank you for the wonderful review of Audi Marin! We are delighted to know that Gary provided you with such an exceptional service experience, and we appreciate you taking the time to share it with us. At Audi Marin, our goal is always to ensure that customers receive expert guidance and leave feeling confident in their decisions. Knowing that Gary showed this level of care brings us great joy and pride. We are extremely grateful to have him as a part of our team! Our commitment to delivering a winning service experience doesn't stop there, however. If at any time we can be of assistance, please do not hesitate to reach out. In the meantime, we thank you for your clear endorsement and hope for the opportunity to serve you again in the future!

Audi Marin responded

Thank you for taking the time to share your feedback about Gary at Audi Marin! We are delighted to hear that he was able to go above and beyond in his customer service and ensure that everything you needed was taken care of. We appreciate your recognition of our team member's hard work and we will make sure your comments reach him. Thank you for choosing Audi Marin and we look forward to seeing you again soon.

Audi Marin responded

Thank you for your generous review! We understand the importance of keeping you informed throughout the service process, and we're pleased to hear that Gary was able to provide friendly and helpful service. Your satisfaction is our priority.

Audi Marin responded

Thank you for your generous review! Amy's dedication to meeting your needs and ensuring your car was completely finished is much appreciated. Going above and beyond and providing assistance, even after hours, reflects her commitment to your satisfaction.