My service advisor, Gary, did a fabulous job keeping me
informed of the status of my car. It was a complex repair requiring support from Audi USA, ultimately resolving the issue satisfactorily.
informed of the status of my car. It was a complex repair requiring support from Audi USA, ultimately resolving the issue satisfactorily.
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by Aubrey
Service Price Transparency
Mar 19, 2026 -
Audi Marin responded
Thank you, Aubrey, for your thoughtful feedback and for choosing Audi Marin. We’re delighted to hear Gary provided excellent communication throughout your service experience, especially during a complex repair. We’re glad everything was resolved to your satisfaction and truly appreciate your trust in our team. We look forward to assisting you again in the future!
Excellent Service.
Excellent waiting facility with great food! I am a repeat customer and will continue.
Excellent waiting facility with great food! I am a repeat customer and will continue.
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by fbamber
Service Price Transparency
Mar 16, 2026 -
Audi Marin responded
Thank you for your continued support of Audi Marin. We're glad to hear you enjoyed the excellent service and the comfort of our waiting facility during your visit. Providing a welcoming environment and a high-quality Audi service experience is always our goal, and we truly appreciate you being a repeat customer!
They are very friendly, conscientious, love the video
summary, and very communicative. I go out of my way to bring my car here.
summary, and very communicative. I go out of my way to bring my car here.
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by Ky
Mar 16, 2026 -
Audi Marin responded
Thank you, Ky, for your kind feedback about Audi Marin. We're glad to hear you appreciate the friendly and conscientious service from our team, as well as the video service summaries and communication throughout your visit. It means a lot that you go out of your way to bring your vehicle to us, and we truly appreciate your continued support!
I appreciate knowing Gary at Audi Marin ever since I
became an Audi Marin customer over 24 years ago. I depend on him to help me with answers whenever I have a question about my car. Gary is superb a
became an Audi Marin customer over 24 years ago. I depend on him to help me with answers whenever I have a question about my car. Gary is superb and has always exceeded my expectations.
Diane Lee
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by dianelee888
Service Price Transparency
Mar 10, 2026 -
Audi Marin responded
Diane, thank you for your wonderful review and for being a valued member of the Audi Marin family for over 24 years! We’re delighted to hear Gary continues to provide the knowledgeable guidance and exceptional service you’ve come to rely on. Delivering trusted, professional Audi service in Marin and building long-term relationships with our customers is always our goal. We truly appreciate your loyalty and kind words.
They did a great job on my service.
Their communication was excellent. I will work with them in the future.
Their communication was excellent. I will work with them in the future.
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by copenhaver
Service Price Transparency
Mar 10, 2026 -
Audi Marin responded
Thank you for sharing your feedback! We’re glad to hear that your service visit went smoothly and that our team kept communication clear throughout the process. We appreciate your trust in Audi Marin and look forward to assisting you again in the future.
Service was not responsive.
The same issue has come up three times and they wanted to charge again to diagnose it. Said they reset service intervals and didn’t. Didn’t notice th
The same issue has come up three times and they wanted to charge again to diagnose it. Said they reset service intervals and didn’t. Didn’t notice that tires were splitting
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by Rdhoffman123
Service Price Transparency
Mar 04, 2026 -
Audi Marin responded
Thank you for your feedback, and we appreciate you taking the time to share your experience with Audi Marin. We understand how frustrating it can be to experience the same concern multiple times, especially once a vehicle is outside of warranty. We’re glad Ivan Chavez, our Service Director, had the opportunity to discuss the situation in detail with you. As outlined in your recent conversation, the next step will be to confirm the current cause of the child malfunction warning so that a request for assistance can be submitted on your behalf to Audi of America. Your long history with Audi and Volkswagen vehicles, along with your commitment to factory-recommended service, will be included as part of that request. It sounds like a plan is in place to help address and potentially mitigate this concern, and our team looks forward to reconnecting with you when you return so we can continue assisting you.
Great customer service by Gary Porch always!
Love the cafe, and the loaners that are in pristine condition.
Love the cafe, and the loaners that are in pristine condition.
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by georgia.addington
Service Price Transparency
Other Employees Tagged:
Roberto from loaner car dept
Mar 10, 2026 -
Audi Marin responded
Thank you for sharing your experience with us! We’re delighted to hear that Gary consistently provides great customer service and that you enjoy our café and well‑maintained loaner vehicles. We appreciate you choosing Audi Marin and look forward to welcoming you back.
At Audi Marin, all the staff are very polite and
accommodating. Everyone works hard to help the customers.
accommodating. Everyone works hard to help the customers.
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by Bonnielou
Service Price Transparency
Mar 10, 2026 -
Audi Marin responded
Thank you for sharing your experience with us! We’re glad to hear our team was polite, accommodating, and committed to helping throughout your visit. We appreciate you choosing Audi Marin and look forward to welcoming you back.
Friendly team, great service.
Fixed my issue with a reasonable turnaround. Car was impeccably washed after service.
Fixed my issue with a reasonable turnaround. Car was impeccably washed after service.
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by juliochvz2
Service Price Transparency
Feb 24, 2026 -
Audi Marin responded
Thank you for sharing your experience with Audi Marin! We’re thrilled to hear that our friendly team provided great service, resolved your issue with a reasonable turnaround time, and returned your vehicle impeccably washed. Delivering efficient, high‑quality care is what we strive for, and we truly appreciate your feedback. We look forward to assisting you again!
I had a great experience with Gary Poarch, the Service
Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy
Manager at Audi Marin. After my car was damaged by a nearby oil change place, Gary really went above and beyond to help me out. He was friendly, easy to talk to, and genuinely took an interest in my situation. His communication was clear, he knew his stuff, and he made sure I always felt taken care of.
Due to the actions of the oil change place, it was a frustrating and difficult experience, but Gary made it better. He kept me updated the whole way through and really made the process easier to handle. Gary and the Audi team, including Taryn, were all fantastic—helpful, professional, and easy to work with.
Big thanks to Gary, Taryn, and the whole Audi Marin team for their support!
-Stefan
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by Stefan
Service Price Transparency
Sep 23, 2025 -
Audi Marin responded
Thank you, Stefan, for your thoughtful review of Audi Marin. We're so glad Gary, Taryn, and the team were able to support you through a difficult situation and provide the care and professionalism you needed. We appreciate your trust and look forward to assisting you again.
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