Elijah Toro

Elijah was very helpful and professional and ultimately saved us money over teh estimate which we really appreciated saved us money over teh estimate which we really appreciated More

by ddonadio Verified Customer Verified Customer

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Initial experience was great. However, the support and ownership when an additional issue arose from the service was lacking. Having to initiate and get my car returned at my cost However, the support and ownership when an additional issue arose from the service was lacking. Having to initiate and get my car returned at my cost and inconvenience was very disappointing when this was clearly the result of the service performed. More

by jlw8675309 Verified Customer Verified Customer

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I had a great experience at Audi Marin. Willy Ortiz was very professional, helpful, and friendly as my service advisor. He kept me informed throughout the process, and the team did a great Willy Ortiz was very professional, helpful, and friendly as my service advisor. He kept me informed throughout the process, and the team did a great job taking care of my Audi Q5. I’m very satisfied with the service and would definitely recommend Willy and Audi Marin! More

by kennyjoemalivert Verified Customer Verified Customer

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Gary got my car in and finished ahead of schedule provided me with a loaner and made the whole experience seamless provided me with a loaner and made the whole experience seamless More

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The appointment was scheduled for “about an hour” when I arrived I was told that it would take up to two hours and offered an Uber to go do something instead of waiting there. I was told that I could Uber s arrived I was told that it would take up to two hours and offered an Uber to go do something instead of waiting there. I was told that I could Uber somewhere and be Uber back at no cost to me. I accepted, the customer service rep contacted Uber for me, later looking at my Uber account, I realized I had been charged almost $40 each direction instead of Audi covering the cost!!!! Had I known this, I would’ve just waited for my car to be done. Additionally, after returning to the dealership, I still waited almost 2 hours for the car to be finished. When inquiring about how much longer it would be, I kept being told all the mechanics were in a meeting. It would be “just a few more minutes”. However, everybody was very friendly, I just wish I wouldn’t have been charged the most $80 and waited almost 4 hours for an appointment that was supposed to be about an hour long. More

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just a seamless easy experience. no problems and the service was done in a few hours no problems and the service was done in a few hours More

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I had an excellent experience at Audi Marin. They quickly diagnosed and repaired the leak in my Audi, and everything was handled professionally from start to finish. The staff was courteous, kep They quickly diagnosed and repaired the leak in my Audi, and everything was handled professionally from start to finish. The staff was courteous, kept me informed throughout the process, and made sure the repair was done right. It’s great to find a service department that is knowledgeable, honest, and truly cares about its customers. I highly recommend Audi Marin! More

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Really great communication and service. Elijah was a rock thru a lengthy repair. Very happy. Elijah was a rock thru a lengthy repair. Very happy. More

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Great customer service. Elijah war very responsive. Great service for the past 10 years on my 2015 Audi Q3 Elijah war very responsive. Great service for the past 10 years on my 2015 Audi Q3 More

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Amy and Elijah were fast and efficient and my S5 drives and looks much better! and looks much better! More

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