Gary Poarch | Page 4

Audi Marin responded

Thank you for noting our clear explanation of the needed repairs and the transportation we arranged to and from your home. We’re glad we could support you efficiently and appreciate you choosing Audi for your service needs.

Audi Marin responded

We’re very sorry to hear about your recent experience at Audi Marin and understand your frustration regarding the delays, lack of transportation support, communication issues, and payment concerns. Providing a smooth and professional Audi service experience is extremely important to our team, and we regret that we did not meet expectations during your visit. We appreciate you taking the time to share this detailed feedback, and your comments will be reviewed carefully as we work to improve the customer experience at Audi Marin.

Audi Marin responded

Thank you, Matthew, for your kind review of Audi Marin. We’re thrilled to hear you enjoyed our clean facility, efficient process, and the great communication and advice provided by our team. Delivering an exceptional Audi experience with outstanding customer care is always our goal, and we truly appreciate your support of Audi Marin!

Audi Marin responded

Thank you for your wonderful review of Audi Marin. We’re thrilled to hear Gary and our team continue to provide an exceptional experience and that the technician took the time to clearly explain the work performed on your vehicle. Delivering knowledgeable service and outstanding customer care is always our goal, and we truly appreciate your support of Audi Marin!

Audi Marin responded

Thank you for your continued support of Audi Marin. We’re delighted to hear you have been consistently pleased with our service department since your first Audi purchase in 2020. Providing exceptional Audi service and long-term customer care is always our goal, and we truly appreciate your loyalty to Audi Marin!

Audi Marin responded

Thank you for your kind review of Audi Marin. We’re delighted to hear you enjoyed our excellent service, welcoming staff, and beautiful facility. We’re also glad the coffee helped make your visit even more enjoyable while you waited. We truly appreciate your support of Audi Marin!

Audi Marin responded

Thank you for taking the time to share your feedback, Pat. We are glad to hear the overall experience was positive, but we sincerely apologize that the length of your appointment and the communication around the delay impacted your schedule. We understand how important it is to deliver on expected completion windows for our clients, and your feedback is appreciated. Please know that we are currently reviewing our shop capacities and scheduling processes to help mitigate situations like this moving forward. If you would like to discuss this further, please feel free to contact our Service Director Ivan Chavez at 415.460.4100 or via email at ichavez@indigoautogroup.com.

Audi Marin responded

Thank you for your wonderful review of Audi Marin. We’re thrilled to hear Gary and our team continue to deliver top-notch customer service and a consistently great service experience. Providing exceptional Audi care and customer satisfaction is always our goal, and we truly appreciate your continued support of Audi Marin!

Audi Marin responded

Thank you for your 5-star review of Audi Marin. We’re glad to hear you consistently receive great service from our friendly team. Keeping your Audi in excellent hands with reliable, high-quality service is always our goal.

Audi Marin responded

Thank you for your 5-star review of Audi Marin. We’re glad to hear scheduling was easy, you enjoyed working with a consistent service advisor, and our lounge provided a comfortable space while you waited. Delivering a convenient and customer-focused Audi service experience is always our goal.