Gary Pratt

Professional, honest. I drove down from VA to work with VW. It was worth the trip I drove down from VA to work with VW. It was worth the trip More

by FLYTEC Verified Customer Verified Customer

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Excellent service, sales, customer service, staff top notch, in sum, cream of the crop dealership. notch, in sum, cream of the crop dealership. More

by MEBARNETT110 Verified Customer Verified Customer

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Amazing crew! Very professional! Promote them now! Very satisfied with my purchase. Stress free and plan to do future business with this dealership! Very professional! Promote them now! Very satisfied with my purchase. Stress free and plan to do future business with this dealership! More

by virtuaed Verified Customer Verified Customer

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This is a top notch dealership. This is the second car purchased from Val Ward this year. This is the second car purchased from Val Ward this year. More

by kevakasper Verified Customer Verified Customer

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Service was scheduled and was completed as stated. All items were completed in a professional manner, and the car was returned as promised and cleaned! The salesperson Gary Pratt & manager Jose Irib All items were completed in a professional manner, and the car was returned as promised and cleaned! The salesperson Gary Pratt & manager Jose Iribar delivered exactly as promised. Refreshing to purchase & service a car when everything promised is delivered. Thank You More

by Garry Verified Customer Verified Customer

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I owe the salesperson, Gary Pratt and Val Ward Cadillac an apology I originally wrote an unflattering review which was not warranted. I was unaware of the actual steps Gary and the management of Val Wa an apology I originally wrote an unflattering review which was not warranted. I was unaware of the actual steps Gary and the management of Val Ward took to accommodate me in the purchase of the vehicle. They went above and beyond to make this sale happen, the only complaint I may have is it wasn't explained at the time or maybe I was just too hot to pay attention to what they were saying, which is probably the case. As far as the items that needed repair, they called me to schedule a day and time that would be convenient for me to complete the repairs. When I came in Gary and management couldn't be more professional, they gave me a car to use while mine was there. The repairs were completed in a timely manner and EVERYTHING done perfectly. Thank you, Gary and the entire staff, I am sorry for not trusting you as you conducted yourself in a professional manner throughout and more importantly as a friend. When back in the market I assure you, I will be back. More

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The team at Val Ward Cadillac is simply the best, and their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with h their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with hiccups that come along the way. A special shoutout to Gary Pratt, who goes above and beyond to ensure we are always taken care of. Gary’s professionalism, knowledge, and genuine care for his clients is unmatched. He doesn’t just “sell cars” — he builds trust and lasting relationships. Whether it’s answering questions, making sure every detail is handled, or following up after the sale, Gary consistently exceeds expectations. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interests at heart, look no further than Val Ward Cadillac and Gary Pratt. I wouldn’t go anywhere else! More

by carguy Verified Customer Verified Customer

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The dealer is well maintained and we were excited to purchase a leased car with low milage in the color we wanted! Would have liked free oil change for a year but it was not offered. purchase a leased car with low milage in the color we wanted! Would have liked free oil change for a year but it was not offered. More

by PAMELAMORAN Verified Customer Verified Customer

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Gary was very friendly and extremely helpful. I’m loving my new vehicle. Thank you I’m loving my new vehicle. Thank you More

by CAT.MCINTOSH11 Verified Customer Verified Customer

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It was wonderful very simple this was my 2nd buy everyone was so nice thank you was so nice thank you More

by RIVERBYRD16648 Verified Customer Verified Customer

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