"EXCELLENT CUSTOMER SERVICE!!!!"
My RDX developed a rattle in the steering column that was annoying. They found the problem and had it fixed within a couple of hours. So happy to be rattle free. The service was top notch!!
"Phone numbers do not work!"
- Acura Owner
Dropped off my Acura the afternoon before my 7:30 am service appointment. I tried to call the dealership the next morning because I decided I did not want to pay $140 for just a diagnostic. I tried using the 2 phone numbers I found online and neither one of the phone numbers were working. Service: 888-674-8405 and Parts: 888-683-3196. The dealership has only 1 phone number, 503-252-2872, which is the main store phone number that opens at 9am. There is no way to reach the service department between 7am - 9am. They need to update their presence online. I was very frustrated when I could not reach them, realizing now I will have to pay the $140. On the positive side, the problem with my car ended up being minor, a broken spark plug and coil. They fixed the problem and it was included in the $140 diagnostic fee. And the service dept representative handled my frustration professionally, however, at the time, I thought that a "I am sorry, our phone calls go thru the main store" was not enough, I felt it should have been a discount since it is their problem that a customer cannot reach their department between 7am-9am in the morning. But, like I said, in my situation I did not have major problems with my car.