Gary Shuford

Capital Toyota, Inc. responded

Thank you for your continued loyalty and for sharing your experience! It means so much to us to know that you continue to return because of the outstanding service you receive. For more than 60 years, our goal has been to take great care of our customers, and we're honored to have earned your trust. Thank you for choosing Capital Toyota and for allowing us to be part of your automotive journey. We look forward to serving you for many years to come!

Capital Toyota, Inc. responded

Thank you for sharing your experience. We’re glad to hear Gary took great care of you and worked hard to try and resolve the issue with your Prius. We do understand how frustrating it is when technology issues persist, especially with your media system. We truly appreciate your patience and the opportunity to assist you. Please don’t hesitate to reach back out if there’s anything further our team can do to help.

Capital Toyota, Inc. responded

Hi Eric, Thank you so much for your kind words! We’re glad to hear you’ve consistently experienced reliable and fast service and that our team has been great to work with. Your recommendation means a lot to all of us here at Capital Toyota. We truly appreciate your continued trust and look forward to taking care of you again in the future!

Capital Toyota, Inc. responded

Thank you for sharing your experience! We’re glad to hear our team was timely, professional, and made the service process easy for you. We truly appreciate the opportunity to take care of your vehicle and look forward to serving you again in the future.

Capital Toyota, Inc. responded

Thank you for your kind words! We’re thrilled to hear that the 90k mile service has your truck running like new. Our team at Capital Toyota is dedicated to delivering top-quality service, and we truly appreciate your support. We look forward to keeping your vehicle in great shape!

Capital Toyota, Inc. responded

Thank you so much, Eric! We’re truly honored by your kind words and thrilled to hear that our service team went above and beyond to support you. It means the world to us that you felt cared for and accommodated and especially when it came to your schedule. We believe in treating every guest like family, and knowing our entire staff made you feel welcomed and supported is exactly what we strive for. Thank you for being a part of the Capital Toyota family

Capital Toyota, Inc. responded

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661

Capital Toyota, Inc. responded

Thank you so much for your kind words! We’re thrilled to hear that you found our team professional and that your vehicle was delivered on time. Our greeters work hard to provide helpful service, and it’s wonderful to know they made a positive impression on you. We truly appreciate your feedback and look forward to serving you again in the future!

Capital Toyota, Inc. responded

We're absolutely delighted to receive your fantastic review! Providing outstanding customer service and completing your car service ahead of schedule are our main goals here at Capital Toyota. It's wonderful to hear that we could not only meet but exceed your expectations. Thank you for sharing your experience, and we can't wait to welcome you back again soon!